Navy Federal Credit Union

Engineer

• Collaborate with other high level IT professionals, business strategists, specialized technicians, business process experts, vendors, consultants, and/or business partners.
• Solves complex problems that have direct and important impact on strategic IT priorities and/or measurable business results.
• Credible expert advisor to peers and internal/external business partners; trusted advisor to Leadership.
• Creates improved IT materials, tools, work aids, technical standards, and processes.
• Coaches less experienced engineers.
• Collaborates on operational/tactical business issues with technology support teams and subject matter experts.
• Install, maintain, and administer z/OS operating system releases, 3rd party software products, & mainframe hardware.
• Troubleshoot IBM mainframe hardware, network, and software issues.
• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices.
• Perform engineering research, procurement, deployment, and configuration for new and modified systems.
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions.
• Document standards and procedures for new system components, or modifications to existing components.
• Mentor others in the application of technologies, process changes, tools, and standards.
• Collaborate on operational/tactical business issues with internal business partner managers and subject matter experts.
• Provide information to and effectively interacts with external vendors, suppliers, auditors, and business partners.
• Interface with application development/SRE to facilitate adoption of emerging technologies (RESTful APIs, Open Source tooling, and Ansible playbooks).
• Provide input and make budgetary recommendations regarding mainframe software and hardware.
• Lead others in the definition of project scope, plans, and deliverables.
• Perform other duties as assigned.

Principal Mainframe Engineer

Financial Planning and Analysis

• To interview and counsel members about first mortgage loans and to take mortgage loan applications.
• To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process.
• To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives.
• To build and maintain referral relationships with realtors, builders, and other centers of influence.

Mortgage Loan Officer I/II, Refinance

Call Center Representative

• Respond to inquiries about mortgage applications, processing status, problems and concerns
• Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines
• Provide member service via phone or other media as available (e.g. email, chat, etc.)
• Protect and verify identity of caller; review account information for alerts and account irregularities
• Take action and respond to situations/patterns of activity indicating potential fraud or abuse
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Execute first call resolution; may require research, follow-up, return calls
• Identify opportunities to cross service products and increase product penetration
• Perform account transactions
• Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval)

Member Service Representative II – MLO, Contact Center Operations

Risk

• Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity
• Identifying and implementing approaches and solutions to mitigate those risks
• May have a focus on one or more particular types of risk such as financial, or operational, risk
• Provide advice to management based on this knowledge base
• Solve a range of mostly straightforward problems with some increased scope and complexity
• Developing professional with basic skill set and proficiency with procedures and techniques

Risk Analyst

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
• Manage and coordinate the corporate Annual Financial Plan (AFP) and Quarterly forecast processes
• Collaborate with the Finance Technology team on the development and maintenance of Navy Federal's Oracle EPM suite, e.g., Hyperion Planning, Essbase and Oracle Business Intelligence
• Review consolidated summaries of department plan submissions for completeness, accuracy and compliance with functional directives
• Direct the preparation of AFP reports and presentations for senior management and prepare comprehensive and/or ad hoc analyses in support of strategic decisions
• Review monthly financial reporting packages for distribution to business units across the organization
• Oversee the administration, development and maintenance of corporate financial planning framework
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Partner across departments to perform financial and statistical analysis of income and expense drivers
• Oversee development of complex financial models used to forecast revenues and expenses for the business units
• Oversee, plan, and conduct complex analyses, data modeling, and reporting
• Oversee and analyze complex financial information and reports to provide accurate and timely financial recommendations to senior management for decision making purposes
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Partner with Enterprise Technology Services (ETS), Finance Technology, and external consultants to develop functional requirements and implement system enhancements and modifications
• Manage and direct business area efforts to improve system reports, enhance or develop business rules and design better data gathering forms in Hyperion Planning
• Manage development and maintenance of financial reports in Financial Reporting Studio and Smartview
• Development of Executive level presentations on business results, performance analysis, financial models, Forecasts and Budgets, etc.
• Collaborate with our Business Unit Finance (BUF) partners to manage and develop the department strategy and strategic plan by working with the department executives and leadership, and other Navy Federal senior executives
• Ensure alignment with department strategic plan and initiatives with corporate strategy and strategic plans
• Performs other duties as assigned

Manager, Financial Planning & Analysis

Security Engineer

• To plan, supervise and direct the engineering functions within the Cybersecurity Technology Engineering (CTE) team.
• Collaborate with managers and supervisors within the CTE to define the strategic vision for the team.
• Provide leadership, guidance, and technical expertise to ensure appropriate security protocols are leveraged to protect NFCU's brand, data, and IT assets from cyber-based threats.
• Serve as subject matter expert regarding section functions, systems, and policies and procedures.

Manager I – Cyber Security Engineering

Communications

• Develop high impact slide decks, one pagers, and written narratives for executive audiences
• Translate complex initiatives, technical work, or operational outcomes into clear business value and impact
• Ensure messaging is concise, consistent, and aligned with organizational priorities
• Partner with stakeholders to shape the story, not just the slides
• Frame work in terms of outcomes, benefits, and return on investment
• Identify key messages, supporting points, and calls to action
• Adapt tone and depth based on audience (executives, peers, broader organization)
• Own the structure, flow, and clarity of presentations and written materials
• Apply strong design judgment to ensure materials are visually clean, professional, and executive ready
• Maintain templates and standards for decks and one page communications
• Edit and refine content for clarity, brevity, and impact
• Work closely with leadership, program managers, analysts, and technical teams
• Ask the right questions to uncover insights and clarify intent
• Incorporate feedback while maintaining message integrity and quality

Communications Specialist Intern

Business Intelligence Developer

• Deliver advanced geospatial analytics and location intelligence that inform enterprise branching strategy, market expansion, and network optimization.
• Partner with business leaders, data teams, and technology stakeholders to translate complex spatial and business data into actionable insights.
• Develop scalable geospatial datasets, models, and visualizations to support branch, ATM, and market planning.
• Manage geodatabases, spatial data pipelines, and data quality processes to ensure accuracy, consistency, and scalability.
• Create high-impact geospatial dashboards, maps, and data stories using ArcGIS and BI tools.
• Collaborate with stakeholders to define analytical requirements and translate business questions into geospatial solutions.

Senior Business Intelligence Analyst, Geospatial, ArcGIS Specialist

Manager

• Provide facility management resulting in enhanced performance and reduced lifecycle costs of buildings and grounds at company-owned/leased commercial office and remote ATM facilities under minimal supervision
• Exercise a proactive strategy and technical expertise to provide operational management of buildings and grounds with the ultimate goals of reducing lifecycle costs, enhancing Member experience, and maintaining a productive work environment for Navy Federal staff
• Respond to complex requests for service modifications and/or vendor management issues
• Available for after-hours emergencies to reduce losses and maintain critical business functions

Branch Facility Property Manager II

• Assist with managing, planning and oversight of first line technology risk management functions
• Plan, develop, and implement technology operational risk frameworks, methodologies, policies, standards, and procedures
• Ensure operational risk programs align with strategic business initiatives, achieve business and quality objectives, mitigate risk, and enhance operating procedures
• Promote operational efficiency and service excellence through appropriate risk controls, process improvements, and training
• Oversee individuals who identify, evaluate, and mitigate technical risks
• Foster a collaborative, inclusive, and positive working environment

Manager I – Technical Risk

• Manage operation and development of Adobe Analytics and Adobe Launch (TMS).
• Lead internal team and outside consultants to support extensive internal user base and integration with internal data lake(s).
• Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization.
• Contribute to the development of functional strategy by recommending best practices and process improvements.
• Develop specialized skill set and proficiency with procedures and analysis techniques.

Manager II, Business Analytics – Platforms Team

• Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity and for identifying and implementing approaches and solutions to mitigate those risks.
• May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base.
• Typically requires an individual a professional qualification in one or more areas of risk management or its equivalent.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals.

Senior Risk Analyst, Contact Center Risk

Accountant

• Perform accounting activities to include review and analysis of financial statements, ledgers, reconciliations and associated accounts to ensure accurate application of industry standards
• Perform monthly close activities to include reviewing and monitoring entries to the Trial Balance, Balance Sheet and Income Statement accounts and posting of adjustments
• Perform account reconciliation, analytics and variance analysis, and provide sufficient supporting documentation
• Apply basic to broad knowledge of Generally Accepted Accounting Principles (GAAP) and Accounting Standard Codification (ASC) to the preparation of NFCU financial statements
• Ensure compliance with GAAP and ASC by applying accounting standards in the preparation of NFCR financial statements
• Identify simplifying assumptions and accounting methods and instances of incorrect application of GAAP/ASC; quantify the impact of such treatment and recommend solutions
• Lead and guide Accounting Technicians with proper classification of transactions and funds, and the resolution of misapplied funds or outstanding items
• Conduct in-depth analysis to identify, isolate and resolve discrepancies, and contribute to quality control and process improvement
• Investigate, resolve and/or escalate complex discrepancies, data entry errors and out of balance situations; prepare and present recommendations for immediate action or proposals for policy changes to prevent losses
• Build business unit relationships and serve as point of contact for inquiries and problem resolution in collaboration with all levels of management and staff
• Perform technical research to assist with responses to inquiries from internal and external auditors
• Perform variance analysis and generate reports including associated justification
• Identify and participate in process and automated improvement initiatives; assist with integration testing and present recommendations for implementation
• Mentor and guide Accounting Technicians with interface posting discrepancies and validating system generated reports
• Ensure compliance and keep abreast of emerging accounting policies/updates and assist with the maintenance of the Accounting Policy Manual
• Prepare and review internal and external reports, schedules and statements
• Identify gaps in financial controls, develop and present recommendations for alternative/corrective action
• Lead small projects or support project groups across departmental lines by applying accounting knowledge to development or enhancement initiatives for new systems and automated processes
• Participate in task/project groups across department lines; assist with system design/development and participate in integration testing; communicate accounting knowledge and business processes
• Maintain relationships with external contacts and all levels of management and staff; act as a resource for the resolution of complex problems
• Mentor and review work of junior level team members
• Perform other duties as assigned

Accountant II – General Ledger Experience Preferred

Auditor

• Contribute to the execution of operational audits across Navy Federal's business units
• Identify and test key risks and controls in the business
• Participate in Internal Audit initiatives
• Promote partnership, trust, and accountability within the organization
• Build deeper relationships with audit stakeholders

Internal Auditor I

Product Analyst

• Collaborate with cross-functional teams including architecture, product, platform, and business to deliver enterprise payment solutions
• Analyze and document interactions between payment products, APIs, and payment applications hosted on Oracle Cloud and Microsoft Azure
• Lead and support data migration, report migration, and API migration efforts, ensuring seamless transitions and minimal disruption
• Utilize Oracle GoldenGate for real-time data replication and synchronization across platforms
• Provide production support for payment applications, ensuring high availability and performance
• Conduct status reporting using Microsoft Azure DevOps (ADO), tracking progress, risks, and dependencies
• Evaluate and address non-functional aspects of payment applications including scalability, reliability, and security
• Ensure compliance with payment protocols such as ISO 20022 (Pain, Pacs, Camt, Admi messages), FAIM, and regulatory requirements including Sanctions Screening, BSA/AML
• Experience in sanctions screening products like CGI HotScan, Global Vison Patriot Officer, Verafin BSA AML, Lexis Nexis
• Partner with vendors and internal stakeholders to align technical solutions with business goals
• Contribute to Agile product delivery and DevSecOps practices