Navy Federal Credit Union

DevOps Engineer

• Manage and automate OCP (OpenShift Container Platform) and ARO (Azure Red Hat OpenShift) cluster upgrades, ensuring alignment with upstream releases and zero-downtime rolling updates
• Configure tools like OADP (OpenShift API for Data Protection) to handle backup, restore, and failover across on-prem OCP and ARO regions
• Monitor compute, storage, and networking capacity to prevent bottlenecks in hybrid Kubernetes environments
• Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) specifically for cluster control planes and underlying cloud resources.
• Use and tune frameworks (e.g., Prometheus, Grafana) to surface actionable alerts and track core signals like latency, traffic, errors, and saturation
• Participate in on-call rotations to triage cluster-level issues (e.g., node evictions, Distributed ETC Directory (ETCD) latency, certificate expirations)
• Manage continuous deployment pipelines using ArgoCD or Flux to ensure declarative, reproducible configurations for all cluster workloads
• Abstract underlying Kubernetes complexities through self-service portals, standardized namespaces, and automated CI/CD guardrails
• Consult with development teams to resolve deployment failures, routing, and pod-crash issues
• Enforce Role-Based Access Control (RBAC) across environments, integrating with Active Directory or Azure Entra ID
• Implement platform-level security guardrails using OpenShift policies and Open Policy Agent (OPA) to automatically detect configuration drifts or vulnerabilities
• Integrate enterprise vaults or Azure Key Vault seamlessly with native OpenShift secrets
• Treat the platform as software by managing ARO clusters and underlying Azure resources using Terraform or Bicep
• Write automation scripts (Python, Go, or Ansible) to streamline common Day 2 configuration tasks like deploying custom operators, storage classes (e.g., ODF), and monitoring add-ons
• Collaborate with development, security, and operations teams to improve platform reliability and developer experience using iterative Agile processes and practices
• Create and maintain technical documentation, standards, and operational procedures using Docs as Code
• Support continuous improvement initiatives focused on scalability, resiliency, and automation of both on-prem and cloud environments

Platform Engineer – Site Reliability Engineering, SRE

Call Center Representative

• Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls
• Identify related control weaknesses or gaps and support business partners to develop approaches and solutions to mitigate identified weaknesses or gaps
• Provide advice to management based on this knowledge base
• Solve a range of straightforward problems with increased scope and complexity

Risk Analyst, Contact Center Risk

Program Manager

• To manage, influence, and lead development direction and optimal performance of business unit program initiatives.
• Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration.
• Manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities.
• Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases.
• Create, design and manage program deliverables and solutions on schedule and within scope and budget.

Program Manager III

Data Analyst

• Partner with business stakeholders and other analysts to understand business data needs, capture data requirements, and perform data collection, processing and cleaning.
• Provide inputs for complex data science and business intelligence projects and perform analytical on large data sets to support departmental and organizational objectives.
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch.
• Lead and oversee cross-functional data collection efforts, developing and implementing strategies to gather, clean, and preprocess data from diverse sources while ensuring accuracy, consistency, and completeness.
• Analyze and resolve complex data quality issues, utilizing advanced data profiling, cleansing, and monitoring techniques to maintain data integrity and reliability.
• Clean and organize raw data and generate descriptive statistics in support of business intelligence and data science projects.

Principal Data Analyst – Member Financial Solutions Strategy, Analytics

Operations

• Provide executive leadership and operational oversight for a complex, multi-use campus environment encompassing more than 400 acres
• Lead large, multidisciplinary teams and manage significant operating and capital resources
• Oversee facilities operations, maintenance, infrastructure, utilities, grounds, community assets, and capital project execution
• Ensure the campus is safe, resilient, sustainable, and aligned with organizational priorities, workforce needs, and community engagement goals
• Act as an executive advisor on operational performance, maintenance strategy, space utilization, infrastructure reliability, and capital readiness
• Represent campus operations in enterprise planning, governance, and leadership forums
• Provide executive oversight of operations and maintenance for all campus facilities, infrastructure, utilities, grounds, and community park assets

Assistant Vice President – Facilities Management, Campus Operations

Procurement

• Responsible for the execution of sourcing strategies that support Navy Federal Credit Union strategic vision and goals and to support efficient business operations.
• Individuals in this role will support change management efforts including new methodologies, solutions and approaches to sourcing and technology.
• Individuals in this role will generate high-quality work product and strategize vendor approach in a collaborative manner to support cost savings with beneficial contractual terms that effectively manage risk.
• The SSM leverages best in class practices and sound sourcing processes that drive reliable and innovative Total Cost of Ownership initiatives.

Strategic Sourcing Manager

• Organize, facilitate, and coordinate small to large scope initiatives from inception through implementation
• Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership
• Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models

Operations Strategist II

• To manage and direct the Digital Payment Operation in the Savings & Membership department
• Responsible for non-card payment operations, including ACH Originations & Disputes, Funds Services Disbursement and Funds Services Systems
• Assist in leading functional areas and ensuring partnerships which support Navy Federal's goals and strategic objectives
• Direct report to the SVP, Digital Payments

Assistant Vice President, Digital Payment Operations

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for various areas of the organization
• Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives through the use of cutting-edge data science
• Create descriptive, predictive, and prescriptive models and insights to drive impact across the organization
• Conduct complex work under minimal supervision and with wide latitude for independent judgment
• Mentor lower level staff

Principal Data Scientist – Card Decision Science

Business Intelligence Developer

• Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports
• Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources
• Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision
• Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques

Senior Business Intelligence Analyst – Workforce Management

Communications

• Provides operational support to Marketing, Corporate, and Internal Communications functions by supporting the execution and monitoring of communication activities and campaigns.
• Assists in analyzing operational data, preparing reports, supporting cross‑functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.
• Coordinate work intake and triage activities to support resource prioritization across communications queues.
• Develop and maintain SOPs, templates, and governance practices for trafficking, publishing, measurement, and records retention.
• Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.
• Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.
• Prepare and deliver operational and analytics reports to inform workflow and process improvements.
• Provide functional guidance and quality support to less experienced team members.
• Serve as an operational point of contact for incident or crisis communications logistics.
• Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.
• May perform other duties as assigned

Internal Communications Specialist

Scrum Master

• Lead Scrum ceremonies across multiple teams
• Mentor and coach junior Scrum Masters
• Identify and resolve systemic impediments
• Ensure that goals, scope and product backlog items are understood and can be fulfilled by team members
• Collaborate with Product Owner, customers and developers to identify and clarify scope
• Collaborate with leadership to align Agile delivery with strategic goals
• Represent the team in the Scrum of Scrums (SoS), helping the team remain aware of engagement opportunities and program effectiveness
• Monitor ADO dashboards, and track progress toward PI objectives
• Promote Agile maturity and continuous improvement
• May perform other duties as assigned

Senior Scrum Master

Risk

• Support key initiatives and projects in the insurance and claims programs of Enterprise Risk; requiring the ability to balance priorities and compel due diligence without authority across the entirety of Navy Federal Credit Union.
• Meet all deadlines for insurance renewals and approvals as planned.
• Oversee relevant claims processing and be able to assess and convey material losses to support coverage decision-making.
• Leverage multiple measures of data to inform decision-making and inform the development of development of data models for fit, in collaboration with the business and ER Insurance and Claims team to ensure right-sized coverage for organizational risk posture.
• Communicate enterprise risk factors and losses to enable effective underwriting operations and decisions in a fashion suitable for the highest levels of the organization in the production of artifacts and in multiple modes of presentation.
• Collaborate closely both vertically and horizontally across business units in identifying options for risk mitigation based on their dynamic priorities for risk transfer strategy while working within an inherent and residual risk decision framework.
• Identify key inputs, monitor trends and leading indicators, and analyze data to lead concurrent priorities in support of the Strategic Initiatives and Projects, Insurance Renewals and Requests, and Claims and Dispute programmatic needs.
• Educate stakeholders about insurance and determine areas that would benefit from the use of insurance as a risk mitigation approach and in alignment with NFCU strategy.
• Evaluate insurance coverages and/or operational processes for program efficacy and optimization. Identify opportunities in coverages, claims, and business processes to improve insurance program efficiency, processes, automation/scaling, and reporting of value delivery to strengthen ER and the enterprise.
• Create and maintain timely deliverables to track, monitor, present, and report on insurance portfolio controls and artifacts for business and audit purposes.
• Promote a culture of risk and insurance literacy through risk awareness, insurance education, and proactive risk management throughout the organization.
• Use lean and agile methods to maintain timely portfolio updates and in accordance with regulatory and industry standards.

Technical Risk Analyst

Systems Engineer

• This role requires an individual who genuinely thrives in complexity.
• ADM and intake work is expected to continue expanding, including potential support for Business Credit Card initiatives.
• The successful candidate will work closely with cross‑functional partners and must be able to independently navigate ambiguity, prioritize competing demands, and drive solutions in a fast‑paced environment.

Business Systems Analyst III – ADM, Intake & Problem Solving Support

• Own the Rewards domain end to end, from platform capabilities to daily transaction and authorization behavior that feeds the loyalty ecosystem
• Partner with cross‑functional teams to deliver high-quality service
• Drive decisions from intake through production and post‑release validation
• Secure required approvals on schedule
• Implement new/enhanced products, services and/or operational changes