Navy Federal Credit Union

Events

• Architect and manage Event Grid Domains, topics, and subscriptions for enterprise-scale event distribution.
• Implement secure, resilient event pipelines leveraging Confluent Kafka, Azure Functions, Azure Kubernetes services, Logic Apps, Service Bus/Event Hubs, and API Management.
• Define and enforce canonical event schemas and domain models for Core Banking data, ensuring consistency and interoperability across consuming systems.
• Collaborate with domain architects and product teams to apply DDD practices (event storming, bounded contexts) for modeling banking events.
• Integrate with Core Banking systems and expose events to enterprise consumers while meeting compliance and audit requirements.
• Establish observability and reliability patterns: telemetry, retries, dead-lettering, idempotency, and schema versioning.
• Champion event-driven architecture standards and governance across Cloud Core and enterprise teams.

Senior Azure Event Grid Engineer

Project Manager

• To organize, facilitate, and coordinate project initiatives from inception through implementation, under the direction, guidance, and mentorship of Project/Program Manager or management.
• Provide life cycle, day-to-day support to multiple projects and programs of medium to large scope and impact.
• Demonstrate working knowledge of the business unit's activities, processes, products or services.
• Monitor project/program to ensure adherence to respective methodology.
• Maintain effective relationships with internal business partners.
• Produce reports for management and make presentations on project/program progress.
• Perform moderately complex/varied tasks with moderate latitude.

Project Coordinator I/II

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting.
• Act as a catalyst for the promotion and growth of NFIS products and services.
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms.
• Manage smaller dollar volume account size and less complex investment needs.
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed.
• Works on assignment that are moderately difficult and under supervision.

Investment Advisor

• Plan, manage, and direct the operations of Navy Federal Investment Services, overseeing team growth and territory optimization.
• Lead and take ownership of cross-functional committees focused on strategic initiatives.
• Ensure exceptional member service, maximize operational efficiency, and minimize risks and losses.
• Develop, implement, and monitor performance standards that impact productivity and quality.
• Evaluate and optimize the Investment Services unit's work quality, staff performance, systems, processes, and procedures to achieve long and short-term goals.
• Manage daily activities of professional employees and/or supervisors.
• Support executive management in developing and executing strategic plans.
• Act as AVP in the incumbent's absence.

Manager II, Investment Services

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for Compliance.
• Understand business needs and identify opportunities for improvements to products, services, and processes to meet business objectives using cutting-edge data science.
• Develop artificial intelligence models and insights to drive impact across the organization.
• Regarded as an advanced professional in the data science field.
• Conduct complex work under minimal supervision and with wide latitude for independent judgment.
• Individual contributor and mentor to junior staff.

Principal Data Scientist, Compliance

Learning and Development

• To plan and manage instructional design projects and initiatives within the business unit and/or across the organization
• Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners
• Collaborate to implement strategies for educating and training employees to achieve higher levels of performance
• Utilize a variety of techniques to define and sequence instructional content and strategies
• Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter
• Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle
• Work under minimal supervision.

Instructional Designer I

• To provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting.
• Act as a catalyst for the promotion and growth of NFIS products and services.
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms.
• Manage smaller dollar volume account size and less complex investment needs.
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed.

Financial Advisor

Risk

• Responsible for supporting the operation of the risk function by evaluating and analyzing risks
• Identifying and implementing approaches and solutions to mitigate risks
• Advising management based on risk knowledge
• Supporting projects that impact operational goals under minimal supervision
• Preparing and presenting operational and regulatory risk assessment reports

Senior Risk Analyst

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting
• Act as a catalyst for the promotion and growth of NFIS products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms
• Manage smaller dollar volume account size and less complex investment needs
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed

Communications

• Oversee a unified communications strategy for all levels of the organization
• Serve as project manager and communications lead for initiatives that inform employees and enhance Navy Federal’s corporate and community reputation
• Develop and manage the internal communications for enterprise or department events and campaigns designed to inform and/or drive action
• Create, write, and produce timely internal communications (e.g., Management Fact Sheets, eGrams, flyers, brochures, pamphlets, leadership messaging, blog posts) to inform management and employees while ensuring consistent messaging and organizational vision
• Collaborate with Human Resources, Marketing, Public Relations, Corporate Communications, and other business area colleagues to ensure internal communications are consistent with current policies and procedures
• Provide editorial content for Navy Federal’s intranet site and Navy Federal Online
• Maintain a uniform editorial style and assists with providing quality assurance to support the Navy Federal brand and guiding principles
• Serve as business unit client consultant and liaison for internal communication projects
• Develop cohesive communication strategies for important company-wide and department initiatives to produce effective, timely deliverables
• Consult and collaborate with clients, leaders, and stakeholders across the organization to build relationships and provide guidance to effectively plan, compose, and manage the preparation, design, production, and distribution of a wide variety of employee communications while leading cross-functional teams
• Stay abreast of all applicable policies, procedures, rules, regulations, Navy Federal values, etc. to ensure compliance in all communications
• Proofread and edit content for standardization to ensure clarity and accuracy
• Counsel clients by recommending the most effective and efficient communication tactics and tools for messages that deliver accurate, timely, and high-quality products to audience segments
• Develop project management timelines and action plans to ensure that project and campaign deliverables are met
• Work with internal partners and/or vendors to support various high-profile projects
• Work independently and completes assignments with guidance in only the most complex situations
• Apply subject matter expertise of practices, processes, and systems related to the activities of the section
• Collaborate with business partners and apply procedures and precedent to resolve more complex problems
• Conduct analyses, develop alternative courses of action, and make recommendations that have moderate to significant impact
• Leads projects of moderate to significant impact
• Mentor, train and serve as a resource/guide to lower-level staff
• Serve as Supervisor, Employee Communications in the absence of the incumbent
• Perform other related duties as assigned

Communications Specialist II

Manager

• Define, develop and execute equipment deployment plans, including scope definition, expectations, activities, cost estimates, and schedules
• Oversee equipment management during initial approval through the planning, analysis, and implementation stages
• Collaborate with branch offices/support teams to understand and determine equipment requirements
• Analyze proposals to identify cross project and resource impacts
• Conduct audits, review changes and provide recommendations to management on equipment or related support
• Direct vendor management and deployment teams by coordinating work plans, schedules, milestones, deliverables, and training; assist with equipment deliveries to branch offices
• Analyze equipment and maintenance budgets to determine risk and impact on deployment plans; identify and minimize additional constraints
• Coordinate with external vendors/internal business units and management to review, determine and resolve equipment/service concerns that may impact initiatives
• Oversee vendor relationships to ensure product, service and quality meet and/or exceed expectations and contract requirements
• Oversee the Branch Change Request process to include approval, denial and escalation of requests to management
• Collaborate with Procurement to define and understand vendor contracts including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Manage multiple smaller scale projects or portions of a larger project
• Identify, communicate, escalate and resolve project issues and risks to branch/division management
• Ensure equipment project deliverables are met in accordance with customers' expectations and timeline constraints
• Provide budgetary input for related branch operations equipment
• Maintain awareness of Navy Federal's vendor program and regulations; apply best practices
• Serve as mentor/trainer and provide guidance and assistance to team members
• Perform other duties as assigned

Branch Equipment Manager – II

• Develop and deploy predictive models (classification, regression, clustering, time series) to support investment behavior analysis and member targeting.
• Automate data pipelines and modeling workflows for scalable deployment across data channels.
• Develop interactive dashboards to visualize key trends and model insights
• Apply mathematical optimization to improve portfolio strategy, and campaign effectiveness.
• Conduct deep-dive analyses on member behavior, transactions, and product adoption to guide data-driven decisions.
• Collaborate with cross-functional teams to align analytics with business objectives.
• Present findings clearly to technical and non-technical audiences
• Model monitoring and documentation**

Data Analyst

• Design, develop, and optimize data pipelines and systems for efficient data collection, integration, and storage.
• Interpret data to generate insights and implement reliable data processing workflows that ensure data quality and system stability.
• Apply data governance practices across ETL pipelines, metadata management, security, and lineage tracking.
• Develop understanding of business objectives to align data solutions and address increasingly complex data challenges while building proficiency in standard procedures and techniques.

• Provide executive leadership to the Corporate Systems – Finance Technology. Develop and execute strategic plans and oversee the operations of Finance Technology Domain product lifecycle, encompassing Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery, and Operations Support across all Finance Technology Products consisting of Treasury, Accounts Payable, Accounts Receivable, Reconciliation, General Ledger, Transaction Document and Processing, and Financial Planning and Analysis Products.
• Direct the Product Delivery that fosters cross-division collaboration, development, engagement, and innovation via Agile Framework (i.e., SAFe).

Assistant Vice President, Corporate Systems – Finance

Compliance

• To monitor, research, analyze, and interpret relevant federal and state laws and regulations relating to compliance with Collections laws and regulations to ensure policies and practices comply with applicable legal and regulatory requirements.
• Compliance experience in Collections (loss mitigation, foreclosure, bankruptcy) and the Fair Debt Collections Practices Act.
• The following laws are used to advise and inform the business units: Unfair, Deceptive, Abusive Acts or Practices (UDAAP); Fair Debt Collections Practices Act; Equal Credit Opportunity Act; Truth in Lending Act; Fair Credit Reporting Act; Real Estate Settlement Procedures Act; Telephone Communications Practices Act; Servicemembers Civil Relief Act and applicable state collection laws.

Senior Azure Event Grid Engineer

Project Coordinator I/II

Investment Advisor

Manager II, Investment Services

Principal Data Scientist, Compliance

Instructional Designer I

Financial Advisor

Senior Risk Analyst

Financial Advisor

Communications Specialist II

Branch Equipment Manager – II

Data Scientist

Data Analyst

Assistant Vice President, Corporate Systems – Finance

Senior Compliance Officer