Manager II, Platform Engineering – ServiceNow

Navy Federal Credit Union

Manager II, Technical Product Management managing daily operations of ServiceNow platform at Navy Federal Credit Union. Responsible for team performance and platform investment alignment with strategic priorities.

Posted 6/29/2026full-timeVienna • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudIoTITSMServiceNowUnix

About the role

Key responsibilities & impact

Manage the daily operations and oversight of the ServiceNow platform infrastructure.
Accountable for the performance and results of the support team and responsible for ensuring platform investments are aligned to Navy Federal’s strategic priorities, and risk posture.
Drive transparency, consistency, and value realization across all ServiceNow capabilities.
Build and maintain relationships with internal stakeholders and external key stakeholders throughout the entire platform lifecycle.
Manage technology relationships with vendors, define scope of vendor support and hold accountable.
Partner with Business Product Owners and Technology Product Owners ensuring goals and objectives align with division/department strategy.
Oversee development, talent review/development, and employee engagement.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Business, or related field
5+ years of experience in ServiceNow product management, platform management, or IT leadership
1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.
Demonstrated experience with ServiceNow Platform management.
Demonstrated understanding of cloud architecture principles, including hybrid and multi-cloud environments, to effectively oversee ServiceNow Discovery and infrastructure visibility initiatives
Strong knowledge of ServiceNow (ITSM, ITOM, CMDB)
Demonstrated experience operating in a Product Delivery model leveraging Agile framework (i.e. SAFe) including Portfolio Management, ITSM, ITBM, CMDB, GRC, etc. modules and Platform.
Familiarity with CSDM and enterprise architecture practices.
Proficient in Windows Server and Mid Server administration
Proficient knowledge of CMDB, Discovery, and Security
Strong experience in the ServiceNow CMDB and proper use of the data model
Experience with multisource discovery, robust transformation engine (RTE), identification reconciliation engine (IRE) rules, and Integration Hub patterns
Experience creating and supporting patterns, probes, and sensors to accommodate discovery requirements is a plus.
Experience leading discussions related to ServiceNow implementations of discovery, mapping, and integrations across hybrid architectures: distributed, datacenter, IoT and experience in hybrid operating system environments; Unix, Windows, and Network
Strong experience in the ServiceNow CMDB and proper use of the data model.
Exposure to AI, automation, and digital workflow capabilities preferred.
Advanced verbal and written communication as well as presentation skills targeted to the audience, including senior executive level leadership.
Significant experience in demonstrating thought-leadership, initiative-taking, critical decision-making and creativity solving business problems.

Benefits

Comp & perks

This position is eligible for the TalentQuest employee referral program
Highly competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow (ITSM, ITOM, CMDB)Product Delivery ModelCSDM FamiliarityMultisource DiscoveryRobust Transformation Engine (RTE)Identification Reconciliation Engine (IRE)Integration Hub PatternsDiscovery Patterns, Probes, and SensorsHybrid Operating System EnvironmentsSecurity Management

Soft Skills

Advanced Verbal CommunicationWritten CommunicationPresentation SkillsCritical Decision-MakingInitiative-Taking