Navy Federal Credit Union

Full-stack Engineer

• Support Navy Federal's Enterprise Technology Resiliency & Recovery (ETRR) strategy by designing, implementing, validating, and continuously improving the resiliency and recoverability of critical technology services.
• Serve as a subject-matter expert in disaster recovery, operational resilience, cyber recovery, high availability, and service restoration across on-premises, cloud, and hybrid environments.
• Partner with architecture, infrastructure, cloud, application, cybersecurity, risk, audit, and business resiliency teams to establish resilient technology patterns, recovery standards, dependency-aware recovery strategies, and recovery assurance practices that enable critical business services to withstand, adapt to, and recover from disruption.
• Contribute to Enterprise Resiliency Architecture, Recovery Engineering, Cyber Resilience, Recovery Validation, and Continuous Improvement by advancing recovery readiness, recovery automation, dependency mapping, testing methodologies, resiliency metrics, and executive reporting.

Senior Technology Resiliency and Recovery Engineer

Data Analyst

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for various areas of the organization.
• Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives through the use of cutting-edge data science.
• Create descriptive, predictive, and prescriptive models and insights to drive impact across the organization.
• Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.
• Design, develop, and evaluate moderately complex predictive models and advanced algorithms.
• Identifies meaningful insights from large data and metadata sources.
• Test hypotheses/models, analyze, and interpret results.
• Exercise sound judgment and discretion within defined procedures and practices.
• Develop and code moderately complex software programs, algorithms, and automated processes.
• Use modeling and trend analysis to analyze data and provide insights.
• Develop understanding of best practices and ethical AI.
• Transform data into charts, tables, or format that aids effective decision making.
• Build working relationships with team members and subject matter experts.
• Lead small projects and initiatives.
• Utilize effective written and verbal communication to document and present findings of analyses to a diverse audience of stakeholders.

Senior Data Scientist, Membership Analytics

Application Engineer

• Design, develop, and optimize software applications that bridge technical teams and end-users, addressing business needs through innovative solutions and enhancing member or internal user experiences.
• Leverage the full development lifecycle, including design, coding, testing, and deployment, to improve system efficiency.
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch.
• Specialized skill set and proficiency with procedures and techniques.
• Recognized as an expert in own area within the company.

Principal Application Engineer – Financial Systems

Technical Product Manager

• Lead an engineering team responsible for delivering solutions in support of our Consumer Lending product team and their member & employee-facing products.
• Own and drive the technology product roadmap, align engineering execution with business and product priorities.
• Partner closely with Consumer Lending Business stakeholders, Product Owners, Enterprise Technology Services teams, architecture, vendors, and delivery partners.
• Accountable for end-to-end solution delivery, including design, build, test, deployment, production support, service governance, and continuous improvement.
• Provide forward-looking technology perspective, managing services of high complexity, ensuring delivery aligns with Navy Federal’s member, employee, operational, risk, compliance, and enterprise architecture needs.

Manager – Technical Product Management

Mortgage Loan Officer

• Interview and counsel members about first mortgage loans and take mortgage loan applications
• Establish and maintain personal relationships with members
• Guide and follow mortgage loans from initial application through closing process
• Determine applicants' qualifications and provide detailed information about mortgage products
• Clarify complexities of the mortgage/equity loan process and evaluate financing alternatives
• Build and maintain referral relationships with realtors, builders, and other centers of influence

Mortgage Loan Officer I/II

• Interview and counsel members about first mortgage loans and take mortgage loan applications
• Establish and maintain personal relationships with members
• Guide and follow mortgage loans from initial application through the loan closing process
• Determine applicants' qualifications and provide detailed information about Navy Federal's mortgage and equity loan products
• Clarify complexities of the mortgage/equity loan process
• Evaluate, personalize, and recommend financing alternatives
• Build and maintain referral relationships with realtors, builders, and other centers of influence

Vice President

• Lead the planning, management, and delivery of software products that support key business functions.
• Partner closely with internal departments to understand business needs and translate them into innovative, high-quality product solutions that elevate both member and employee experiences.
• Serve as a subject matter expert on Core Banking and associated products, platforms, systems, policies, and procedures.
• Lead the strategy, implementation and delivery of our Core Banking modernization program with a specific focus on co-existence as an enabler for migration to a new core banking platform.
• Provide strategic support to executive leadership by contributing to the development and execution of long-term organizational plans.

Assistant Vice President – Core Banking Services

Auditor

• Contribute toward the planning and execution of complex IT audits in accordance with Navy Federal and industry audit standards
• Perform pre-implementation reviews of new technology
• Analyze and assess Navy Federal's technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations
• Plan and execute audits of the organization’s IT systems for confidentiality, availability, and integrity of system and processes
• Develop risk-based audit objectives, scopes, and test plans to ensure compliance with regulation, requirements, policies, and standards
• Occasionally act as Auditor-In-Charge on IT/integrated audits of lesser risk/complexity
• Coordinate with points of contact and first/second lines of defense to conduct preliminary research, lead process walkthroughs, document process narratives and workflows
• Identify opportunities to leverage data analytics and technology to drive deeper risk coverage and insights
• Work across multiple audits concurrently
• Prepare audit workpapers to document relevant information supporting audit observations/issues

Senior IT Auditor – Advisory, Technology Implementation

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting.
• Act as a catalyst for the promotion and growth of NFIS products and services.
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms.
• Manage smaller dollar volume account size and less complex investment needs.
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed.
• Works on assignment that are moderately difficult and under supervision.

Investment Advisor

Manager

• Lead, mentor, and develop a team of PAM engineers and analysts, fostering a culture of accountability, innovation, and continuous improvement.
• Manage day-to-day operations, workload prioritization, resource planning, and performance management.
• Remove technical roadblocks and provide guidance on complex engineering challenges and production issues.
• Promote operational excellence through coaching, knowledge sharing, and process improvements.
• Define, communicate, and execute the enterprise Privileged Access Management strategy aligned with cybersecurity and business objectives.
• Own the multi-year PAM roadmap, balancing operational stability, security enhancements, technical debt reduction, and modernization initiatives.
• Evaluate emerging PAM technologies and industry best practices to continuously improve the program.
• Drive adoption of modern privileged access capabilities including Just-in-Time (JIT) access, Zero Standing Privileges (ZSP), credential rotation, session monitoring, secrets management, and cloud privileged access.
• Lead multiple concurrent PAM initiatives from planning through implementation.
• Establish project priorities, timelines, risks, and dependencies while ensuring successful delivery.
• Partner with cross-functional technology teams to integrate PAM capabilities into enterprise platforms and applications.
• Provide regular status updates and executive-level reporting on program health, milestones, risks, and key metrics.
• Oversee daily operational support of the enterprise PAM platform, ensuring high availability, reliability, and performance.
• Drive incident resolution, root cause analysis, and continuous service improvement.
• Ensure operational procedures, monitoring, maintenance, upgrades, disaster recovery, and lifecycle management are effectively executed.
• Collaborate with engineering teams to automate privileged account onboarding, credential management, and policy enforcement.
• Partner with Internal Audit, External Audit, Risk Management, and Regulatory Compliance teams to support examinations and assessments.
• Ensure PAM controls align with regulatory requirements and industry frameworks, and other applicable financial industry standards.
• Develop remediation plans for audit findings and drive timely closure of identified risks.
• Maintain policies, standards, procedures, and technical documentation supporting the PAM program.
• Build strong partnerships across Information Security, Infrastructure, Identity & Access Management, Cloud Engineering, DevOps, Architecture, and Application Development teams.
• Present program updates, strategic initiatives, operational metrics, and risk posture to senior leadership and executive stakeholders.
• Influence enterprise security decisions through data-driven recommendations and business-focused communication.
• Serve as the primary escalation point for complex privileged access issues.
• Establish KPIs and operational metrics to measure program effectiveness.
• Drive automation and process optimization to improve operational efficiency.
• Champion continuous improvement initiatives that strengthen the organization’s privileged access maturity.

Manager II, Identity Access Management – PAM

• Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
• Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
• Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
• Record, track and report member concerns to management
• Notate member arrangements in Collection system, reason(s) for delinquency, and any foreclosure alternatives offered to member
• Track and update action items in database(s)
• Collect, prepare and maintain data for analysis, reports and reference
• Perform manager share transfers (MST) for amounts up to authorized limits
• Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
• Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Ensure required notifications, including breach and collection letters, and any applicable state/regulatory/investor letters are sent to members
• Initiate and ensure corrective action to member accounts and/or documentation to ensure complete and accurate documentation
• Respond to inquiries; offer solutions to members, other business units and external organizations
• Communicate external loss mitigation options, including, but not limited to: Making Home Affordable Program such as HARP
• Offer short term property retention solutions including repayment plans, promises-to-pay, forbearance, modifications and deferral programs
• Explain and communicate relinquishing property options such as short sales, deeds-in-lieu, and foreclosure
• Serve as mentor/trainer and provide guidance and assistance to team members
• Research, gather and synthesize data; present conclusions and recommendations to management and/or team members
• Perform other related duties as assigned

Mortgage Specialist III

• Primary technical ownership and senior escalation accountability for a business-critical QRM platform
• Leading the engineering, support, and continuous optimization of a business-critical Financial Risk Management application ecosystem
• Leveraging expertise in application engineering, Microsoft Azure cloud technologies, infrastructure operations, and data integration platforms
• Partnering closely with Financial Risk business teams, Enterprise IT teams including infrastructure, network, security, and database administration, and third-party software vendors
• Managing platform health, technical risk, operational readiness, and delivery of application enhancements
• Accountable for the end-to-end operational health, security, stability, performance, and continuous availability of a .NET application ecosystem supported by Microsoft SQL Server and SQL Server Analysis Services (SSAS)
• Designing, developing, supporting, and optimizing application components, Azure-hosted infrastructure, virtual machines, data integration workflows, and supporting platform services that enable Financial Risk Management capabilities

Senior Application Engineer

• Lead the design, development, and support of integrations using Oracle Integration Cloud (OIC), HCM extracts, HDL, Rest APIs, and other Oracle HCM tools.
• Collaborate with Business Analysts, HR teams, and developers to gather and analyze requirements for reports, interfaces, extensions, and integrations.
• Translate business and system requirements into detailed technical designs and documentation.
• Develop and maintain data conversions, custom reports, and application extensions using HCM Extract, BI Publisher, OTBI, FDI, and other Oracle tools.
• Provide technical leadership in planning and executing system enhancements, upgrades, and customizations.
• Troubleshoot and resolve technical issues during development and post-production support.
• Manage and resolve Oracle Service Requests in coordination with Oracle Support.
• Conduct unit testing and ensure quality assurance of delivered solutions.
• Identify opportunities for process improvements and present recommendations aligned with best practices.
• Ensure compliance with Navy Federal Credit Union’s ETS standards and development methodologies.
• Expert in Oracle Cloud tools: OIC, HCM Extracts, HDL, HSDL, BI Publisher, Fast Formula, Page Composer, Page Configurator, VBCS, Redwood Design System.
• Hands-on experience with Oracle HCM Cloud modules.
• Strong understanding of REST APIs, SOAP, and Web Services.
• Expertise in Oracle Cloud Application Security, including job/data roles and security policies.
• Familiarity with Oracle Risk Management tools, Advanced Controls, and Segregation of Duties rules.

Senior Application Engineer – Oracle Fusion HCM Applications

• Provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities.
• Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff.
• Works on moderately complex projects requiring judgement in resolving issues and making recommendations.
• Takes a broad perspective to solve problems and works under moderate supervision.

Property Development Manager – II

Human Resources

• Serve as a Strategic Business partner and management advisor to designated client groups, by understanding and aligning organizational and business strategy with human capital strategy.
• Formulate partnerships throughout the organization and across the HR function to deliver value-added consulting and service to leadership and employees that reflect Navy Federal's overall goals, strategies, mission, vision and culture.
• Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges.
• Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups - one which is connected to company, business and HR team objectives.
• Operate in a key role on the leadership teams of client organizations, working as a coach to leaders and engaging in planning and strategy meetings to ensure business needs translate to HR strategy.
• As a steward of positive employee experiences, effectively understand the "moments that matter" to our employee segments, and leverage these insights to identify ways to improve the employee experience.
• Identify, interpret and leverage data to make informed human capital decisions as well as influence the business, helping to elevate Navy Federal's employment brand and distinct culture.
• Partner with the broader HR team to identify needs, and use existing resources in creative ways.
• Drive executional excellence and change management to broad based initiatives including talent reviews, inclusion and diversity, workforce planning, talent analytics, and overall process improvements.
• Influence leadership to ensure policies, procedures, and employment laws and regulations are being applied fairly, equitably, and consistently.
• Participate in cross-functional business initiatives/projects, lending expertise on people-related matters.

Senior Technology Resiliency and Recovery Engineer

Senior Data Scientist, Membership Analytics

Principal Application Engineer – Financial Systems

Manager – Technical Product Management

Mortgage Loan Officer I/II

Mortgage Loan Officer I/II

Assistant Vice President – Core Banking Services

Senior IT Auditor – Advisory, Technology Implementation

Investment Advisor

Manager II, Identity Access Management – PAM

Mortgage Specialist III

Senior Application Engineer

Senior Application Engineer – Oracle Fusion HCM Applications

Property Development Manager – II

Principal HR Business Partner