Navy Federal Credit Union

Business Intelligence Developer

• Enhance credit risk decision-making process through insightful analysis and advanced reporting.
• Develop and manage dashboards for comprehensive credit risk reporting.
• Prepare and automate risk management reports for various lending businesses.
• Conduct business impact analysis to support the achievement of strategic risk management goals.
• Prepare professional presentations for senior management.
• Deliver strategic insights into lending product performance.
• Lead business optimization of existing reports and dashboards.

Associate Business Intelligence Analyst, Lending Analytics, Credit Risk

Manager

• Lead, plan, organize, and direct the Product Strategy & Marketing team In Membership & Deposit Products to drive member and product acquisition and engagement.
• Set performance standards, expectations, direction, goals, assignments, and schedules to ensure unit objectives and achievements align with department and company strategies.
• Provide the team with feedback, resources, and career development.
• Direct the evaluation, selection, and application of behavioral analytics and product engagement insights to inform product strategy.
• Partner with department executives, leadership, and other key personnel to develop data-informed product strategies, engagement models, experience enhancements, and the long-term strategic direction and roadmap.
• Direct the preparation of executive summaries, letters, board reports, monthly/quarterly briefs, and various memoranda for executive leadership.
• Act as subject matter expert on how member behavior informs product development and adoption strategies.
• Collaborate across analytics, product, MSO, and marketing teams to ensure insights are integrated into strategic decisions and business cases.

Manager, Product Strategy – Membership & Deposit Products

Ecommerce

• To organize, direct, oversee, and shape the strategic direction of Navy Federal’s digital experiences and ecosystems, including the structure, performance, and approach for delivering secure, convenient, and effective digital capabilities for members and team members.
• To oversee the design, delivery, and optimization of digital solutions that enhance member satisfaction, streamline internal operations, reduce operational costs, increase efficiency, and support sustainable growth.
• To ensure Navy Federal continues to meet members’ evolving expectations for personalization, convenience, and security across all digital touchpoints.
• To coordinate across Digital Engineering, Enterprise Portfolios, the Member Strategy Office (MSO), and executive stakeholders from partner business units to establish priorities and align digital investments to strategic objectives.
• To lead and develop teams of digital experience professionals and direct matrixed partners in translating strategy into execution, ensuring digital initiatives deliver measurable business and member outcomes.

Assistant Vice President – Digital Experience

Data Scientist

• Lead and mentor data scientists and analysts in developing advanced statistical models, algorithms, and data mining techniques translating business problems into advanced modeling approaches in support business initiatives
• Drive the evolution of our data science practices by implementing best practices in model development, validation, and deployment across various business units
• Collaborate with senior leadership and cross-functional teams to define strategic objectives, establish key performance indicators (KPIs), and prioritize projects that deliver actionable insights to the organization
• Communicate complex data-driven insights in a clear and concise manner to diverse audiences, fostering understanding and buy-in from stakeholders at all levels
• Manage the team including resource planning, ensuring the execution of complex modeling initiatives; partner with leaders in analytics, engineering, and business domains to integrate models into workflows
• Guide the team in analyzing large complex datasets to extract actionable insights and present findings to stakeholders, using effective visualization and storytelling techniques
• Review complex code and analyses to ensure accuracy, scalability, and ethical alignment
• Ensure the continuous improvement of data quality and governance processes by collaborating with relevant stakeholders and partners across the organization
• Ensure appropriate use of advanced statistical techniques and manage model lifecycle governance
• Support planning and forecasting for initiatives, ensuring effective resource utilization and alignment with organizational goals
• Coach teams on cutting-edge data science methods and foster a culture of experimentation and curiosity
• Research, evaluate, and integrate new data science technologies and methodologies to enhance the team's capabilities and drive innovation

Manager II, Data Science – HR Analytics

Business Operations

• Supports the Security & Branch Support Services (SBSS) team
• Assists with access control processes, including issuing, activating, modifying, and deactivating system and physical access
• Supports compliance with Global Security standards
• Collaborates with multiple teams to support daily operations and projects
• Applies technical and analytical skills in accordance with established policies and procedures

Business Operations Specialist I

Vice President

• To lead, plan, and direct credit risk modeling and analytics function including, credit risk strategy development, and scorecards for the Lending Department.
• Responsible for optimizing underwriting strategies for all Lending asset types.
• Plan and direct credit risk modeling efforts including design and build of custom scorecards across the lending life cycle and optimization of credit line allocations/assignments.
• Serve as subject matter expert regarding business functions, systems, policies and procedures.
• Support executive management in developing and executing strategic plans.
• May act as VP in the incumbent’s absence.

Assistant Vice President, Credit Risk, Decision Science

Risk

• Leads and oversees the second line of defense (2LOD) operational risk management functions for both Fraud and Payments risk, providing direction and leadership in identifying, analyzing, and mitigating operational risks.
• Develops and implements risk policies, frameworks, and governance structures to enhance risk resilience.
• Leads cross-functional risk initiatives and collaborates with senior executives to drive a culture of risk awareness.
• Serves as a key advisor on risk-related matters and ensures compliance with regulatory standards.
• Manages multiple teams and influences risk strategy across business units, driving operational excellence and enterprise risk management maturity.
• Establishes and maintains an enterprise fraud and payments risk governance framework, independently challenges first-line fraud prevention and detection activities, and ensures adherence to regulatory expectations.

Director, Operational Risk – Fraud and Payments Risk

• To plan and manage the governance of business portfolios, including developing and implementing framework, methodology, measurements for proposing, approving, and reviewing programs, and services, and techniques in identifying, quantifying, and tracking the realization of expected benefits.
• Facilitate the transformation to agile delivery models and enable cross-functional teams to integrate business capabilities.
• Serve as a strategic partner to senior stakeholders, providing vision, transparency, and proactive risk management.
• Champion innovation, process improvement, and operational excellence across the product portfolio, while developing team capabilities and fostering collaboration across the enterprise.
• Act as a key liaison between business units and technology teams, ensuring alignment of product strategy with organizational goals.

Senior Manager – Product Portfolio Management

Platform Engineer

• Design, implement, and maintain infrastructure platforms for delivering applications.
• Build and manage scalable, reliable, and reusable platforms, tools, and environments for application development, deployment, and operations.
• Perform work associated with IT infrastructure and systems administration to include installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.
• Develop information technology strategies, polices and plans.
• Ensure performance and resource availability of computers and other IT systems.
• Work independently to solve unique and highly complex problems that have broad impact on the business.
• Contribute to the development of functional strategy by recommending best practices and process improvements.
• Lead the development and enhancement of practices, procedures, and instructions.

Senior Principal Platform Engineer – Pega

Graphics Designer

• Design and develop marketing content in digital media
• Collaborate with clients to meet their needs
• Create web graphics, logos, and promotional materials
• Monitor and evaluate web pages for effectiveness

Marketing Graphic Designer, II

Operations

• Manage, plan, and direct fraud and legal mitigation frameworks
• Ensure compliance of programs and operations
• Collaborate with compliance and security to develop strategies
• Oversee implementation of tools and methods to mitigate fraud

Manager, Specialized Mortgage Operations – Support

Application Engineer

• Design, develop, and optimize software applications that bridge technical teams and end-users, addressing business needs through innovative solutions and enhancing member or internal user experiences.
• Leverage the full software development lifecycle, including design, coding, testing, and deployment, to improve system efficiency.
• Work independently to solve unique and highly complex problems that have broad impact on the business.
• Contribute to the development of functional strategy by recommending best practices and process improvements.
• Deep, specialized skill set and proficiency with procedures and techniques.
• Recognized as an expert both within and beyond own function.

Senior Principal Application Engineer

Systems Engineer

• To coordinate and conduct highly complex procurement system analyses and function as a technical lead for Navy Federal’s Procurement Department
• To analyze business and technical needs to develop and implement solutions that leverage systems and processes with a broad degree of latitude.
• Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality.
• Using expert knowledge of the organization's technology infrastructure and procurement software applications, assist the business to implement strategic vision through technology.
• Considered a key stakeholder/key contributor on highly complex systems projects and project teams.
• To oversee/direct full lifecycle project implementation.
• To exercise expert technical knowledge of all phases of applications systems analysis.

Business Systems Analyst IV – Procurement Systems

Product Marketing

• Manage, plan and implement corporate and product marketing programs, campaigns and strategies in support of Navy Federal products and service offerings to current/potential Navy Federal members.
• Oversee strategist team day-to-day in the development and execution of strategic marketing initiatives aligned with enterprise and department strategy and goals.
• Improve collaboration and integration across departments to drive impactful campaigns.
• Build strong relationships with partners throughout the organization, to ensure marketing plans, media and campaign strategy are aligned with best practices and supports enterprise goals and initiatives.
• Contribute and lead strategic marketing efforts while supporting operational execution.

Assistant Manager, Product Marketing

Analyst

• Enable the successful adoption of enterprise technologies by ensuring audiences understand the purpose, value, and practical use of new capabilities
• Translate technology decisions into clear, audience-specific enablement strategies
• Identify impacted stakeholder groups and tailor communications, training, and engagement approaches accordingly
• Partner with product, technology, analytics, and change teams to support technology rollouts and sustained usage
• Gather feedback and adoption insights to continuously improve enablement approaches
• Develop and execute communications plans that inform, motivate, and build confidence in new technologies
• Create compelling content such as presentations, narratives, job aids, FAQs, demos, and executive-ready messaging
• Support training efforts by shaping materials and learning experiences that make technology approachable and engaging
• Help leaders communicate change with clarity, consistency, and enthusiasm
• Explore how AI-enabled tools can improve communications, content creation, training, and enablement efforts
• Experiment with new tools and approaches to accelerate storytelling, insight generation, and audience engagement
• Stay current on emerging trends in AI, analytics, and digital transformation, with a focus on how people adopt and use technology
• Bring forward ideas and experiments that enhance how technology is introduced and experienced across the organization
• Collaborate with stakeholders across business areas to understand priorities, impacts, and adoption needs
• Serve as a connector between strategy, technology, and people-focused teams
• Promote an “art of the possible” mindset by challenging the status quo and encouraging new ways of working