Mortgage Loan Officer I/II

Navy Federal Credit Union

Mortgage Loan Officer interviewing members about first mortgage loans and taking applications. Establishing relationships and guiding members through the loan process from application to closing.

Posted 7/24/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending concepts and principles, effectively guiding members through the loan application and approval process while maintaining strong relationships with clients and referral sources. Proficient in utilizing automated systems and performing accurate mathematical calculations to enhance member service and loyalty.

Highest-signal resume keywords

Mortgage Loan Application ProcessingCustomer Service ExperienceFamiliarity With Lending PrinciplesEffective Communication SkillsDatabase And Presentation Software Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Lending ConceptsMathematical CalculationsLending Application ProcessCredit PrinciplesAccounting Principles

Soft Skills

Relationship BuildingActive GuidanceProfessional Presentation SkillsAnalytical SkillsMember Loyalty Enhancement

Tools & Technologies

Automated SystemsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwarePresentation Software

Industry Keywords

Banking StandardsFinancial Institution PracticesRealtyInsuranceRetail Banking

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans and take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through closing process
Determine applicants' qualifications and provide detailed information about mortgage products
Clarify complexities of the mortgage/equity loan process and evaluate financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills

Benefits

Comp & perks

Competitive pay
Generous benefits and perks