Mortgage Loan Officer I/II

Navy Federal Credit Union

Mortgage Loan Officer at Navy Federal Credit Union interviewing and counseling members about first mortgage loans. Guiding loans through the application to closing process while maintaining member relationships.

Posted 7/23/2026full-timeWinchester • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending processes, including application evaluation and member counseling, while effectively utilizing automated systems and maintaining strong relationships with clients and industry partners.

Highest-signal resume keywords

Mortgage Loan Application ProcessingMember Customer Service ExperienceFamiliarity With Lending PrinciplesEffective Communication SkillsDatabase And Presentation Software Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Lending ConceptsMathematical CalculationsCredit EvaluationFinancing Alternatives RecommendationLegal Document Analysis

Soft Skills

Relationship BuildingGuiding Members Through InteractionsProfessional Presentation Skills

Tools & Technologies

Automated SystemsWord Processing SoftwareSpreadsheet Software

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Banking StandardsFinancial Institution PracticesRealtyInsuranceRetail Banking

About the role

Key responsibilities & impact

Interview and counsel members about first mortgage loans and take mortgage loan applications
Establish and maintain personal relationships with members
Guide and follow mortgage loans from initial application through the loan closing process
Determine applicants' qualifications and provide detailed information about Navy Federal's mortgage and equity loan products
Clarify complexities of the mortgage/equity loan process
Evaluate, personalize, and recommend financing alternatives
Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

What you’ll need

Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills

Benefits

Comp & perks

Competitive pay
Generous benefits and perks