National Seating & Mobility

General

• Manages transaction cycle time (TCT) from Ready to Process to Final Funding Approval
• Obtains any required missing demographics
• Verifies client benefits and coverage
• Gathers and reviews documentation for funding package
• Communicates regularly with Physicians, Therapists, RTSs, and Clients
• Communicates changes and escalations in the process
• Investigates and updates any payer requirements in the UPD
• Maintains communication with client throughout the process
• Follows up with payer sources to obtain timely authorization
• Requests and obtains proper approval for work order credit exceptions
• Conducts pre-purchase quality assurance
• Conducts pre-delivery verification
• Coordinates with other funding areas and completes all tasks
• Performs any related job duties assigned by the Funding Manager or Funding Supervisor
• Responsible to complete all continuing education requirements
• Must maintain regular and predictable attendance

Funding Specialist II

Supervisor

• Oversees and manages all aspects and functions of the Funding Department
• Manages the Funding Leadership Team within the assigned territory
• Coordinates with Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership
• Manages transaction cycle time from Ready to Process to Funding Approval
• Coordinates and manages the hiring, training, mentoring, performance, continual education, and career development of the Funding Specialist Team
• Develops and maintains training materials, guides, and progress reporting
• Monitors productivity, quality, and compassion of Funding Specialists
• Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion
• Responsible for employee and client conflict resolution
• Must maintain regular and predictable attendance

Funding Supervisor

Technician

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms
• General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling
• Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment
• Schedule field support technicians when diagnostics cannot be completely evaluated remotely
• Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding
• Performs data entry of all pertinent information including scanning documentation received, filing documents and folders
• Completes follow up phone calls efficiently and professionally
• Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel
• Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired
• Completes Remote Service Technician standard training curriculums
• Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Technician – Part-Time

Accounts Payable

• Manage high-volume processing of invoices.
• Review, code and accurately enter invoices into the Accounts Payable system
• Maintain vendor files including documentation of open and closed invoices.
• Reconcile vendor accounts, investigate discrepancies and resolve past-due balances to maintain accurate accounts
• Assist with the shared AP inbox, prioritizing inquiries and providing timely, professional responses to vendors and internal stakeholders.
• Communicate with vendors to resolve invoice discrepancies and account issues.
• Support month-end processes and escalate issues or discrepancies for resolution, as well as ensuring accruals are accounted for properly.
• Assist with additional tasks as assigned by the AP Supervisor and AP Manager
• Must maintain regular and predictable attendance.

AP Specialist

• Oversees and manages all aspects and functions of the Funding Department
• Manages the Funding Leadership Team within the assigned territory
• Coordinates with the Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership and support personnel
• Manages transaction cycle time from Ready to Process to Funding Approval
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team
• Develops and maintains training materials, guides and progress reporting
• Monitors productivity, quality, and compassion of the Funding Specialists
• Responsible for employee and client conflict resolution
• Manages payroll/administrative function for all direct reports

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team
• Develops and maintains training materials, guides and progress reporting
• Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management
• Monitors productivity, quality, and compassion of Funding Specialists
• Ensures productivity of Funding Specialist assignments and directs work order caseloads
• Coordinates temporary coverage to ensure all orders are worked timely
• Shares Key Performance Indicators with direct report team and stakeholders
• Manages the credit exception process to expedited delivery when appropriate
• Responsible for employee and client conflict resolution
• Responsible for payroll/administrative function for all direct reports
• Responsible for personal continuing education related to job duties
• Performs any related job duties assigned by the Division Funding Director