Technician – Part-Time

National Seating & Mobility

Technician providing remote service support for mobility equipment at NSM. Testing, diagnosing, and servicing client owned and rental equipment remotely and through telematics.

Posted 7/8/2026part-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing, troubleshooting, and servicing NSM equipment while ensuring customer satisfaction through effective communication and education. Proficient in data entry and management of client information, utilizing enterprise software and remote telematic platforms.

Highest-signal resume keywords

Diagnostic ProtocolsTroubleshooting SkillsNSM Equipment KnowledgeData Entry ProficiencyCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Diagnostic ProtocolsTroubleshooting SkillsProgramming SkillsRepair ProtocolsData Entry

Soft Skills

Customer ServiceCommunication SkillsTime Management

Tools & Technologies

NSM Enterprise SoftwareMicrosoft 360Microsoft TeamsTelematic PlatformsMobile Devices

Certifications & Qualifications

Remote Service Technician Standard Training

Industry Keywords

Client Equipment ServiceField Support SchedulingWork Order CompletionCustomer EducationFunding Eligibility Verification

About the role

Key responsibilities & impact

Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms
General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling
Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment
Schedule field support technicians when diagnostics cannot be completely evaluated remotely
Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding
Performs data entry of all pertinent information including scanning documentation received, filing documents and folders
Completes follow up phone calls efficiently and professionally
Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel
Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired
Completes Remote Service Technician standard training curriculums
Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Requirements

What you’ll need

Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
Ability to work in a fast-paced environment and manage multiple priorities

Benefits

Comp & perks

401k
company paid Long Term Disability
tuition reimbursement