Technician

National Seating & Mobility

Remote Service Technician at National Seating & Mobility testing and servicing mobility equipment. Provide remote diagnostics and customer education on equipment use, care, and safety.

Posted 7/8/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing, troubleshooting, and servicing NSM equipment through remote platforms, while ensuring customer satisfaction and effective communication. Proficient in data entry and management of client information, with a strong understanding of enterprise software and technological advancements in the field.

Highest-signal resume keywords

Diagnostic ProtocolsTroubleshooting SkillsRemote Service Technician TrainingMicrosoft 360 ProficiencyCustomer Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic ProtocolsTroubleshooting SkillsData EntryProgramming SkillsRepair ProtocolsOrder EntryLabor CaptureChair ConfigurationSchedulingEligibility Verification

Soft Skills

Customer SatisfactionProfessional CommunicationMulti-Priority Management

Tools & Technologies

NSM Enterprise SoftwareTelematic PlatformsMicrosoft TeamsMobile Devices

Certifications & Qualifications

Remote Service Technician Standard Training

Industry Keywords

NSM EquipmentClient Information ManagementField Support SchedulingTechnological AdvancementsCustomer Care

About the role

Key responsibilities & impact

Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms
General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling
Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment
Schedule field support technicians when diagnostics cannot be completely evaluated remotely
Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding
Performs data entry of all pertinent information including scanning documentation received, filing documents and folders
Completes follow up phone calls efficiently and professionally
Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel
Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired
Completes Remote Service Technician standard training curriculums
Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

Requirements

What you’ll need

Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
Ability to work in a fast-paced environment and manage multiple priorities

Benefits

Comp & perks

401k
company paid Long Term Disability
tuition reimbursement