Modivcare

Customer Advocate

• Assists Transportation Providers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of any complaints being filed
• Receives and documents provider concerns
• Ensures accurate trip data input
• Refers unresolved customer grievances to designated department for further investigation and resolution
• Attends all required meetings
• Supports and ensures all company policies and procedures are maintained
• Demonstrates the ability to handle the more complex inquiries from Transportation Providers and members.
• Provides mentoring, guidance, and support to more junior team members.
• Coordinates escalation procedures.
• Supports delivery and training strategies.
• Provides support to staff in pursuit of excellent customer service.
• Negotiates cost of trips outside of contractual agreements
• Answers Transportation Provider line
• Participate in other projects or duties as assigned.

Customer Advocate III

Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual

Product Manager

• Owns accountability for the overall team and product success.
• Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders.
• Defines business value & OKRs (Objectives & Key Results).
• Defines and executes product roadmap aligned with business objectives and customer needs.
• Crafts and implements a comprehensive strategic plan that encompasses market trends, competitive analysis, and innovation opportunities.
• Utilizes data analytics tools and platforms to analyze product performance and user behavior.
• Generates insights and recommendations to optimize product features, user acquisition, and engagement.
• Defines success metrics to measure feature effectiveness.
• Leads the evaluation of product performance across a broader portfolio or more complex products, identifying trends, challenges, and opportunities for growth.
• Drives consensus and resolves conflicts among stakeholders with competing priorities, ensuring strategic alignment and buy-in for product initiatives.
• Monitors product performance post-launch and iterates based on user feedback.

Vice President

• Drives strategic initiatives and explores best practices and solutions to enhance service delivery across all markets and transportation modes
• Provides leadership, mentorship, and direction to senior leaders and teams, including staffing, performance management, and career development
• Owns the transportation roadmap aligned with organizational vision and strategic priorities
• Supports a culture of efficiency, accountability, and member-centric service delivery
• Collaborates with field leadership and cross-functional teams to execute transportation initiatives
• Engages internal departments to ensure alignment with strategic direction and organizational goals
• Leverages systems and field data to deliver analytics and insights on business performance
• Conducts in-depth data analysis to identify strengths, weaknesses, and opportunities in transportation service delivery
• Provides market intelligence, competitive analysis, and consumer insights to inform strategy
• Develops and communicates KPI strategies to drive field execution and account management success
• Presents data-driven insights and recommendations to all levels of leadership to gain alignment and drive decision-making
• Identifies opportunities through analytics and recommends actionable strategies with measurable outcomes
• Compiles and delivers professional reports supporting both qualitative and quantitative findings
• Recommends and implements process improvement initiatives and consults with executive leadership on transformation efforts
• Leads change management initiatives to improve operational efficiency across the organization
• Prepares and manages budgets, analyzes variances, and implements corrective actions
• Ensures high employee satisfaction and retention through leadership development and engagement strategies
• Directs collaboration with internal and external stakeholders to ensure alignment and customer success
• May lead projects and perform other duties as assigned
• 20–30% travel may be required

Vice President, Transportation – NEMT

Customer Support

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Customer Service Representative

SDET

• Develop and maintain automated test scripts and frameworks to validate software functionality and performance across a variety of platforms
• Collaborate with software developers to identify and resolve defects and issues
• Participate in the full software development lifecycle, including analysis, design, implementation, and testing
• Review and analyze system specifications and documentation to ensure testability and alignment with business requirements
• Execute test cases (manual or automated) and analyze results
• Identify, record, and track bugs and defects in the software
• Perform thorough regression testing when bugs are resolved
• Create and maintain test documentation and test reports
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams to identify system requirements
• Stay up to date with new testing tools and best practices
• Coordinate with geographically distributed teams
• Participate in other projects or duties as assigned

SDET II

DevOps Engineer

• Leads, mentors, and develops a team of DevOps engineers, SREs, and infrastructure engineers supporting Azure and on-premises environments.
• Establishes performance expectations, career development plans, and technical standards for the infrastructure organization.
• Fosters a culture of collaboration, accountability, innovation, and continuous improvement.
• Partners with engineering, security, operations, and IT teams to align priorities and drive successful execution.
• Oversees the architecture, deployment, and operational management of Microsoft Azure cloud environments.
• Ensures high availability, scalability, security, and cost optimization across cloud infrastructure resources.
• Defines and enforces best practices for Infrastructure as Code (IaC), CI/CD pipelines, and automation strategies.
• Manages cloud networking, identity management, access controls, and compliance frameworks.
• Leads management of infrastructure supporting on-premises data center systems in partnership with corporate IT and shared services teams.
• Oversees compute, storage, virtualization, networking, and backup/recovery solutions.
• Ensures seamless integration between cloud and on-premises systems within hybrid architecture environments.
• Drives infrastructure modernization initiatives, including migration strategies and cloud adoption efforts.
• Defines and implements enterprise DevOps strategies, tools, and operational frameworks.
• Drives adoption of CI/CD pipelines, containerization technologies such as Docker, and orchestration platforms such as Kubernetes.
• Promotes automation across provisioning, configuration management, monitoring, and incident response processes.
• Leads adoption of AI tools and automation technologies to improve operational efficiency.
• Improves system reliability through Site Reliability Engineering (SRE) practices including observability, SLIs/SLOs, and incident management.
• Ensures robust monitoring, alerting, change management, and incident response processes, including participation in 24/7 on-call support for mission-critical systems.
• Leads root cause analysis (RCA) activities and continuous improvement initiatives.
• Establishes SLAs, SLIs, and SLOs aligned with business objectives and operational goals.
• Ensures infrastructure security, compliance, patch management, and disaster recovery readiness.
• Collaborates closely with engineering, product, security, operations, and IT leadership teams to achieve business objectives.
• Communicates technical strategies, risks, and project updates to executive stakeholders.
• Manages vendor relationships and evaluates tools, technologies, and infrastructure solutions.

Senior Manager, DevOps

Manager

• Lead the administration and optimization of ADP Vantage and ADP Workforce Now platforms supporting core HR, payroll, benefits, and talent functions.
• Develop and execute an HRIS roadmap aligned with organizational growth, HR strategy, regulatory requirements, and workforce needs.
• Partner with HR leadership to ensure systems effectively support the full employee lifecycle (recruiting, onboarding, performance, compensation, and offboarding).
• Collaborate with Payroll leadership to align HRIS capabilities with payroll operations and compliance priorities.
• Evaluate system functionality and recommend enhancements, automation, and integrations to improve HR service delivery and employee experience.
• Oversee daily HRIS operations supporting high-volume employee populations across multiple locations/states.
• Ensure system performance, reliability, and timely resolution of HR, payroll, and employee-facing issues.
• Maintain system configurations, workflows, business processes, and security roles across HR modules.
• Coordinate with ADP, IT and third-party vendors on system updates, enhancements, and issue resolution.
• Ensure HR systems effectively support key processes including recruiting, onboarding, job changes, compensation, performance management, and offboarding.
• Partner with Talent Acquisition to optimize workflows and system utilization.
• Improve employee and manager self-service capabilities and overall user experience.
• Support organizational changes (restructures, acquisitions, expansions) within HR systems.
• Ensure accuracy, consistency, and security of employee, organizational, and payroll-related data.
• Develop and deliver HR, payroll, compliance, and workforce analytics reporting.
• Partner with HR and executive leadership to provide insights on headcount, turnover, labor trends, and workforce planning.
• Lead data audits and support regulatory reporting (ACA, EEO, and healthcare-specific requirements).
• Act as a key partner to Payroll, ensuring seamless HRIS support for payroll processing cycles and data accuracy.
• Troubleshoot system issues, conduct root cause analysis, and implement sustainable solutions.
• Support benefits administration, open enrollment processes, and integrations with carriers and vendors.
• Ensure accurate data flow between HRIS, payroll, timekeeping, and benefits systems.
• Ensure compliance with HIPAA, ACA, FLSA, and other federal/state regulations impacting healthcare employers.
• Maintain strong data governance, system security, and audit controls.
• Support internal and external audits, including HR, payroll, and system controls.
• Lead HRIS-related projects, including system implementations, upgrades, and integrations.
• Partner with HR leaders to continuously improve processes, reduce manual work, and increase automation.
• Manage timelines, stakeholders, and vendor relationships in a complex enterprise environment.
• Provide guidance and training to HR, Payroll, and operational leaders.
• Develop training materials and promote best practices for system usage across HR functions.
• Serve as the subject matter expert (SME) for ADP Vantage and ADP Workforce Now capabilities.

HRIS Manager

Human Resources

• Provide support in the handling of all Human Resources (HR) activities for a defined group with an emphasis on employee relations, employee engagement and retention while improving efficiencies and customer support.
• Coordinates, trains, and administers HR programs, processes, activities, and policies.
• Participates and implements HR activities programs in partnership with corporate initiatives relating to leadership development, compensation, benefits, compliance, employee relations, training, and health and safety programs.
• Assists with providing guidance for a defined group on a variety of subjects.
• Supports compliance with state/federal employment laws, corporate HR policies, procedures, and guidelines.
• Assists with implement of employee relations initiatives to create a positive work environment.
• Responsible for the maintenance and timely/accurate data entry of employment records.
• May provide thorough and timely employee benefits orientation and enrollment to new-hires and management training to new management staff.
• Responsible for compliance with all state and federal employment laws.
• Provides coaching and counsel to first line managers to strengthen and develop their own leadership skills.
• Analyzes and assesses trends in turnover, worker’s compensation, employee grievances/EEOC charges, and other critical HR key performance indicators in order to recommend and implement improvement measures.
• Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives.
• Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits.

HR Generalist II

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends all required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite and courteous demeanor at all times
• Demonstrates a strong commitment to producing high-quality work
• Refers unresolved customer issues to the appropriate department for further investigation and resolution
• Promotes a positive and collaborative working environment
• Participates in additional projects and duties as assigned

Customer Service Representative III

• Drives strategic initiatives and explores best practices and solutions to enhance service delivery across all markets and transportation modes
• Provides leadership, mentorship, and direction to senior leaders and teams, including staffing, performance management, and career development
• Owns the transportation roadmap aligned with organizational vision and strategic priorities
• Supports a culture of efficiency, accountability, and member-centric service delivery
• Collaborates with field leadership and cross-functional teams to execute transportation initiatives
• Engages internal departments to ensure alignment with strategic direction and organizational goals
• Leverages systems and field data to deliver analytics and insights on business performance
• Conducts in-depth data analysis to identify strengths, weaknesses, and opportunities in transportation service delivery
• Provides market intelligence, competitive analysis, and consumer insights to inform strategy
• Develops and communicates KPI strategies to drive field execution and account management success
• Presents data-driven insights and recommendations to all levels of leadership to gain alignment and drive decision-making
• Identifies opportunities through analytics and recommends actionable strategies with measurable outcomes
• Compiles and delivers professional reports supporting both qualitative and quantitative findings
• Recommends and implements process improvement initiatives and consults with executive leadership on transformation efforts
• Leads change management initiatives to improve operational efficiency across the organization
• Prepares and manages budgets, analyzes variances, and implements corrective actions
• Ensures high employee satisfaction and retention through leadership development and engagement strategies
• Directs collaboration with internal and external stakeholders to ensure alignment and customer success
• May lead projects and perform other duties as assigned 20–30% travel may be required

Vice President, Transportation

Full-stack Engineer

• Leads, mentors, and develops a team of software engineers through coaching, performance management, and career development planning
• Fosters a culture of accountability, collaboration, innovation, and continuous improvement
• Owns hiring, onboarding, succession planning, and overall team development
• Promotes engineering excellence, quality standards, and operational rigor across the team
• Guides architectural and design decisions to ensure scalable, reliable, and maintainable systems
• Partners with senior engineers and architects to review system design, code quality, and technical strategies
• Ensures adherence to secure coding practices, testing standards, and deployment processes
• Balances technical debt reduction with delivery of new features and enhancements
• Owns delivery commitments, ensuring milestones are achieved on time and with high quality
• Plans and manages team capacity, roadmaps, and priorities aligned with business objectives
• Identifies risks, dependencies, and trade-offs, communicating them proactively to stakeholders
• Drives adoption of AI tools and best practices to improve development velocity
• Continuously improves development processes and team effectiveness
• Oversees operational support practices, including troubleshooting procedures and system reliability
• Manages on-call rotations for mission-critical systems
• Collaborates cross-functionally with Product, Design, QA, Security, Infrastructure, and Operations teams
• Communicates technical concepts and delivery status to both technical and non-technical stakeholders

Manager – Software Engineering

Implementation Specialist

• Serves as a Subject Matter Expert (SME), providing expert guidance and support to the team on project management and implementation matters.
• Ensures the application of tactics to achieve optimal outcomes for highly complex projects.
• Cultivates relationships with client leadership, adeptly resolving issues escalated by discerning clients.
• Champions customer implementations with a focus on delivering exceptional results.
• Collaborates with other departments to ensure coordination and completion of all additional implementation-related tasks.
• Actively participates in internal department initiatives.
• Provides crucial support in Phase I of the implementation for large and highly complex groups.
• Actively participates in onsite kick-offs for large, highly complex clients.
• Advocates for client-recommended product and service enhancements.
• May lead projects and perform other duties as assigned.

Implementation Manager II

• Administers comprehensive employee benefit program, including life, disability, and health plans, 401(k) plan, personal savings plan, employee stock purchase plan and deferred compensation programs.
• Helps maintain company's competitive position with benefits, by evaluating and comparing existing company benefits with those of other employers.
• Maintains and track benefit census data.
• Ensures compliance with applicable government regulations; ensure timeliness and accuracy of required reporting and fees.
• Serves as primary contact for plan vendors and third-party administrators, coordinate transfer of data to external contacts for services.
• Evaluates and revise internal processes to reduce costs and increase efficiency.
• Works with broker to prepare annual employee census, to select appropriate benefits carriers; advise with respect to changes in coverage as appropriate.
• Reconciles benefits accounting and ensure benefits accounts are properly funded.
• Ensures proper funding mechanism and collaboration with Payroll, Finance, and Accounting to ensure accounts are reconciled monthly.
• Assists in policy development, budgeting and planning for benefits department.
• Manages transition of Benefits for all M&A transactions.
• Manages Open Enrollment/Life Event changes to ensure compliance with federal laws.
• Recommends new and/or improved employee benefit plans and cost-saving measures.
• Installs approved new plans and changes by preparing announcement material, booklets, and other media for communicating new plans and updated to employees.
• Revises and reissues all communications material on benefits from time to time.
• Advises and counsels management, senior leaders, and employees on existing benefits.
• Provides technical guidance and updates in HRIS system related to Benefits.
• Ensures compliance with all legal requirements of various employee benefit programs and prepares and files required legal reports.
• Monitors processing of employee benefit claims, surveying competitor benefit programs, requiring emerging benefit practices, and counseling employees regarding benefit status.
• May lead projects and perform other duties as assigned.

Customer Advocate III

Care Center Representative, Bilingual

Product Manager

Vice President, Transportation – NEMT

Customer Service Representative

SDET II

Senior Manager, DevOps

HRIS Manager

HR Generalist II

Customer Service Representative

Customer Service Representative III

Vice President, Transportation

Manager – Software Engineering

Implementation Manager II

Senior Manager, Benefits