Customer Advocate III

Modivcare

Customer Advocate assisting Transportation Providers with inquiries and complaint resolutions. Scheduling reservations and providing support to ensure customer satisfaction.

Posted 6/10/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Assists Transportation Providers with transportation questions and concerns
Schedules, modifies, and cancels reservations as requested
Obtains and documents details of any complaints being filed
Receives and documents provider concerns
Ensures accurate trip data input
Refers unresolved customer grievances to designated department for further investigation and resolution
Attends all required meetings
Supports and ensures all company policies and procedures are maintained
Demonstrates the ability to handle the more complex inquiries from Transportation Providers and members.
Provides mentoring, guidance, and support to more junior team members.
Coordinates escalation procedures.
Supports delivery and training strategies.
Provides support to staff in pursuit of excellent customer service.
Negotiates cost of trips outside of contractual agreements
Answers Transportation Provider line
Participate in other projects or duties as assigned.

Requirements

What you’ll need

High School Graduate or General Education Degree (GED) required.
Two (2) plus years of contact center experience or customer service experience with heavy phone volume and data entry preferred.
Strong verbal and written communication skills, with a friendly customer-focused demeanor.
Excellent active listening skills to understand customer needs and concerns.
Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
Ability to work independently or within a team.
Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
Ability to handle heavy phone volumes, while always maintaining a polite and courteous manner.
Detail-oriented with good organizational skills to manage customer information accurately.
Positive and enthusiastic attitude with passion for delivering exceptional customer experiences.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicecomplaint documentationtrip data inputnegotiation

Soft Skills

verbal communicationwritten communicationactive listeningorganizational skillsteamworkindependencecalm under pressurecustomer-focused demeanormentoringpositive attitude

Certifications

High School GraduateGeneral Education Degree (GED)