Customer Service Representative

Modivcare

Customer Service Representative assisting members with transportation inquiries in a contact center environment. Working remotely and providing support for health-related services and member concerns.

Posted 6/3/2026full-timeRemote • Maine • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicecontact center experiencedata entrytyping speed 35wpmMicrosoft Office Suite

Soft Skills

organization skillswritten communicationverbal communicationmultitaskingcommitment to quality

Certifications & Qualifications

High School GraduateGeneral Education Degree (GED)

Industry Keywords

customer concernstrip data24/7 contact centerinsurance coveragecompany procedures

About the role

Key responsibilities & impact

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage.
Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Requirements

What you’ll need

High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills.
Can type 35wpm or more
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)