Care Center Representative, Bilingual

Modivcare

Care Center Representative handling emergency and non-emergency calls with compassion. Collaborating with healthcare services while working in a fully remote position.

Posted 6/4/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
0–1 year of customer service experience, preferably in a contact center or healthcare settings
Exceptional customer service and interpersonal skills
Strong oral and written communication abilities
Ability to remain calm and empathetic in high-pressure situations
A self-motivated attitude with the ability to work independently and collaboratively
Proficient typing skills (35 WPM)
Familiarity with customer service software and CRM systems (preferred)
Ability to toggle between multiple screens and systems efficiently
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetyping skillsdatabase managementtroubleshootingcompliance testingmedical alert monitoring

Soft Skills

empathycommunicationinterpersonal skillscalmness under pressureself-motivationcollaborationpatience

Certifications

High School DiplomaGED