Mitratech

Product Marketing

• Conduct in-depth market research to identify target audiences, understand their needs, and analyze competitive landscapes
• Develop compelling product positioning and messaging that resonates with our target audience
• Create clear and concise value propositions
• Develop and execute comprehensive go-to-market strategies, including product launches, pricing, promotions, and distribution channels
• Plan and execute successful product launches, working closely with sales, marketing, and engineering teams
• Create high-quality marketing content, such as product briefs, presentations, case studies, and blog posts
• Equip the sales team with the necessary tools, training, and collateral to effectively sell our solutions
• Gather customer feedback and insights to inform marketing strategies
• Collaborate closely with cross-functional teams to ensure alignment and achieve business objectives

Product Marketing Manager

Director

• Lead end-to-end development of new applications and features from concept through production release within 8–12 week project cycles.
• Define architecture, select technology stacks, and make build-vs-buy decisions optimized for speed, quality, and long-term maintainability.
• Leverage AI-assisted development tools (e.g., Claude, Copilot, cursor-based IDEs) to accelerate coding, testing, documentation, and review workflows.
• Personally write production code alongside a small, high-velocity squad — this is not a management-only role.
• Deliver working software that meets Mitratech’s standards for security, scalability, and cloud-native deployment (AWS-first, Terraform IaC).

Director, Mitratech Catalyst

Full-stack Engineer

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Senior Linux & OCI Administrator, Oracle Linux / RHEL

• Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
• Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
• Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
• Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
• Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
• Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
• Represent Mitratech in marketing activities and industry events as an industry and product expert
• Create and publish thought leadership content to enable demand generation efforts
• Lead internal training on immigration-related topics, trends, and content
• Drive partnerships with immigration industry-related organizations, including adjacent software providers.

Director, Immigration Technology

Account Manager

• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts.
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support).
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling.
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services.
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities.
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers.
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals.
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights.

Strategic Account Manager – Legal Solutions Sales

Backend Engineer

• Architect & Influence: Drive Architectural Evolution, influence technical decision-making, and create architectural alignment.
• Deliver High-Impact Proofs of Concept: Prototype future capabilities and accelerate innovation.
• Enable and Elevate Teams: Serve as a technical resource across engineering teams, mentor and coach, and be a multiplier.
• Ensure Technical Excellence: Engage in hands-on engineering, champion modernization, and maintain a production-ready mindset.
• Leverage AI to Amplify Impact: Utilize AI-driven engineering and guide AI adoption.

Principal Software Architect, AI, C#,.NET

Events

• Own Field + Sales events and virtual roundtables from planning through execution and optimization, aligned to Director-defined strategy
• Translate high-level campaign priorities into program plans, formats, and execution approaches
• Design program structure and attendee experience, including flow, engagement tactics, and follow-up approach
• Make execution-level decisions to ensure programs are effective, scalable, and aligned to objectives
• Own the execution of Sales-driven field events, including sporting suites, executive dinners, VIP experiences, and regional activations
• Partner closely with Sales to align on target accounts, attendee strategy, and pipeline goals
• Manage all logistics, vendor coordination, and on-site execution to deliver high-quality, white-glove experiences
• Ensure strong pre-event engagement and post-event follow-up in coordination with Sales and Marketing
• Continuously refine event formats and approaches to improve engagement and outcomes
• Build and scale a virtual roundtable program for HR leaders as a core demand generation motion
• Partner with Demand Gen and Product Marketing to align topics and audiences to campaign priorities
• Own execution, including speaker coordination, invitations, facilitation support, and follow-up
• Establish a repeatable model and cadence to scale the program effectively
• Build and document execution playbooks for Sales-led events (suites, dinners, VIP experiences) and virtual roundtables
• Define best practices for logistics, audience engagement, and follow-up workflows
• Create templates, timelines, and processes to ensure consistency and scalability
• Continuously optimize programs based on performance data and feedback
• Provide day-to-day guidance and support to Field Marketing team members, including prioritization and execution oversight
• Act as a primary resource for junior team members (e.g., Marianna), helping remove blockers and ensure progress
• Review work for quality, consistency, and alignment before launch
• Support onboarding and ramping of new team members on processes and best practices
• Foster a collaborative, accountable, and execution-focused team environment
• Support alignment with Sales on event execution, attendee targeting, and follow-up coordination
• Ensure effective communication between Sales and Marketing to maximize program impact
• Help operationalize Sales requests within established program frameworks
• Track execution metrics and support reporting using Salesforce, HubSpot, and event platforms
• Identify execution-level improvements to enhance efficiency and program outcomes
• Maintain documentation of processes and workflows to improve repeatability
• Ensure strong project management across multiple concurrent programs
• Partner closely with the Director of Demand Generation to ensure all programs align with overall field marketing strategy, campaign priorities, and target segments
• Execute against defined strategic direction rather than independently setting field marketing or campaign strategy
• Provide input and recommendations based on program performance and prior experience, while deferring final strategic decisions to the Director.

Field Marketing Lead, Events – HR Solutions

Analyst

• Lead Data Quality Program – Design, implement, and manage enterprise-wide data quality initiatives, working closely with data owners and business stakeholders to identify quality gaps, prioritize remediation efforts, and track progress against quality benchmarks.
• Identify and Resolve Data Quality Gaps – Conduct ongoing data profiling and analysis across key enterprise systems—including Salesforce, NetSuite, and ChurnZero—to surface data quality issues, determine root causes, and collaborate with business stakeholders to define and execute resolution strategies.
• Manage customer data unification and hierarchy management – Run and maintain matching and hierarchy assignment and work with business stakeholders to conduct reviews on time
• Implement Controls and Checks – Partner with Salesforce, NetSuite, and ChurnZero system teams to design and implement data validation rules, automated checks, and preventative controls that reduce data quality issues at the point of entry.
• Manage Data Quality for Key Data Objects – Own end-to-end data quality management for critical data assets, including defining quality dimensions, building monitoring processes, and reporting on quality trends over time.
• Leverage External Data Vendors – Collaborate with external data providers such as ZoomInfo and Dun & Bradstreet to enrich, validate, and standardize enterprise data, ensuring alignment between third-party data and internal records.
• Develop Data Standards and Definitions – Create and maintain data standards and field-level definitions to ensure consistent data entry and usage across all departments and systems.
• Monitor and Report on Data Quality Metrics – Establish KPIs for data quality success, regularly assess program effectiveness, and provide executive reporting on data quality improvements, remediation status, and control adoption.

Senior Data Quality Analyst

Support Engineer

• Serve as a Subject Matter Expert
• Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
• Troubleshooting via root cause analysis and providing workarounds and fixes
• Provide technical guidance and best practices for upgrades of Mitratech software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
• Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier I, Tier II, and Tier III Engineers
• Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
• Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
• Monitor all production system applications and participate in issue resolution for high-impact issues for Mitratech-hosted clients
• Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
• Assist in troubleshooting issues with infrastructure related to running Mitratech products, including application servers, middleware, networking components, database server, and other hardware
• Maintaining and documenting client configurations and customization

Technical Support Engineer II

Technical Project Manager

• You will lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage partner expectations.
• You will facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams.
• You will write, groom, and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail.
• You will lead all scrum team activities and manage related artifacts.
• You will drive process efficiency and on-time completion of roadmap items.
• You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks.
• You will define and drive testing across all impacted teams, including coordination of User Acceptance Testing.
• You will be responsible for product release planning and release notes.
• Collaborate closely with US Product Development Management team to ensure you understand, and can effectively convey, product strategy and direction to your development teams.
• Strongly serve and support the Development Team in their quest to do everything possible to bring value to customers.
• Implement our Product Development MiSOPs (Standard Operating Procedures).
• Guide and Coach your Scrum Team(s) toward self-organization and high performance.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitate technical problem solving.
• Facilitate discussion, decision making and conflict resolution.
• Champion AI Enablement within your team: Identify and introduce AI tools and practices that improve team productivity, including use cases such as automated workflow generation, AI-assisted code review support, intelligent backlog management and analysis, and AI-driven retrospective insights. Serve as a resource and advocate for your engineering team in building their AI fluency over time.

Technical Project Manager III

Attorney

• Own and manage enterprise client relationships across an assigned portfolio
• Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders
• Drive client adoption and engagement through onboarding, training, and ongoing analytics support
• Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate
• Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed
• Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues
• Ensure client objectives are clearly documented, tracked, and actively monitored for progress
• Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines
• Recommend improvements to customer lifecycle processes and internal workflows
• Partner with product and engineering teams on prioritisation and testing inputs
• Execute corrective action plans for at-risk clients and track outcomes through resolution
• Stay current on MBR products, services, and industry trends
• Travel to client sites as needed

Client Solutions – Legal Spend Management

• Lead our AI-first engineering approach
• Architect and implement strategies using tools like GitHub Copilot, Devin AI, and GPT APIs
• Design, build, and maintain robust, scalable, and secure features across our product suite
• Set the standard for code quality and engineering excellence
• Stay ahead of AI software development trends and contribute to the technical roadmap

Senior AI Product Engineer

Marketing Operations

• Execute and optimize marketing campaigns across platforms (HubSpot, Salesforce, AI tools), including audience segmentation, workflow automation, and campaign asset deployment
• Ensure data accuracy and seamless lead flow by managing list imports, campaign setup, and system integrations
• Identify and resolve operational bottlenecks in campaign execution, proactively improving processes and efficiency
• Monitor campaign performance and support lead generation efforts through targeted offers, landing pages, and automation strategies
• Flexibility to accommodate emerging responsibilities and last-minute changes, but the ability to push back when necessary
• Excellent communication skills. You can work cross-functionally with various types of teams
• Engage and manage outside vendors as necessary to contribute to program goals
• Reports to the Marketing Operations manager

Marketing Operations Specialist – HR Solutions

Product Designer

• Lead Design for Complex Enterprise Features
• Shape Product Direction Through Deep Collaboration
• Create and Refine UX Deliverables
• Own and Advocate for the User Experience
• Apply Modern UX & UI and AI-Assisted Expertise
• Bring Clarity to Ambiguity
• Influence Product Strategy
• Partner Closely With Engineering
• Contribute to the Design System
• Mentor and Elevate the Team