Senior Manager, Professional Services – LS

Senior Manager for Professional Services at Mitratech overseeing customer implementations and projects in Corporate Legal and Compliance sectors.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Key responsibilities & impact

Provide strategic direction and support to individual team contributors and services leadership, fostering a culture of collaboration, accountability, and continuous improvement.
Working with services leadership identify, build, and deploy strategic initiatives that will improve project delivery; reduce time to value, reduce total cost of implementation and ownership, enhance customer experience, and drive adoption for customers.
Build and maintain strong relationships with key stakeholders, including clients, internal teams and third-party vendors.
Drive to success across the Professional Services Department including budget management, resource allocation (staffing for teams as well as upcoming projects) and department process optimization.
Cultivate strong relationships with internal stakeholders, particularly the sales, customer success, and product teams, to ensure alignment on product roadmaps and efficient onboarding processes.
Empower reports to team members by providing them with the necessary tools, resources, and support to excel in their roles.

What you’ll need

3+ years of experience in a leadership role or roles that required process development and deployment, development of teams and leaders.
3+ years of experience in Professional Services or similar role for SaaS or SaaS like organizations
Proven track record in managing multiple teams, clients, collaboratively and effectively prioritizing work schedules based upon business and corporate goals, and proposing viable options and recommended solutions to address business needs
Strong business acumen and leadership experience - proven track record of acting as a valued business partner to senior leadership
Ability to understand the strategic direction of the business to ensure that new consulting practices are implemented to advance operational strategies and business needs
Able to influence the scope and management of initiatives across organizational boundaries
Ability to build and maintain relationships with team participants, business stakeholders, and Senior Management across organizational boundaries, and lead cross-functional teams
Ability to effectively synthesize information, clearly articulate relevant details to appropriate project members, and consistently communicate with all project stakeholders
Travel required up to 20% for Mitratech events, client site visits and conferences.
Experience managing a team of project/program managers, functional consultants, and subcontractors

Comp & perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Project ManagementBudget ManagementResource AllocationProcess OptimizationTeam Development

Soft Skills

CollaborationCommunicationInfluencingProblem-SolvingAccountability