Mitratech

Account Manager

• Own the Partnership relationships, growth, & retention quotas within your territory & operate as the ambassador between Mineral executives & executives within assigned partner accounts.
• Develop additional contacts & sponsor relationships within your territory to navigate the channels of complex multi-sponsor, multi-cycle sales processes.
• Develop strategies to establish additional paths of revenue acceleration that are both within, and outside of, existing pricing & packaging protocols.
• Acquire data and conduct financial analysis that demonstrates the return on investment for all stakeholders.
• Demonstrate strong project management leadership.
• Create, manage, & execute strategic account planning processes & present clear partnership and revenue growth objectives to internal and external stakeholders in the form of quarterly business reviews.
• Lead internal multi-departmental efforts with marketing, revenue, legal, finance, product, & engineering to drive key account-based initiatives forward.

Enterprise Partner Account Manager – HR/HCM, PEO & Broker Ecosystem

Revenue Operations

• Manage recurring reporting for forecast, pipeline, funnel metrics, lead flow, and revenue performance.
• Deliver executive-ready reporting, dashboards, and ad hoc analyses in support of Forecasts, Pipeline reviews, and ad hoc analyses.
• Support segmentation, account prioritization, and territory planning.
• Own compensation planning and commissions process and components (configurations, quotas, team structures, tool, etc.)
• Build and maintain Salesforce dashboards for self-service analytics.
• Create and maintain SOPs, process documentation, and rules of engagement.
• Partner with Sales, Marketing, Enablement, and Customer Success to drive GTM execution.
• Analyze GTM performance through a data focus to surface insights, trends, risks, and opportunities.
• Provide operational inputs for MBRs, QBRs, and leadership reviews.
• Operate autonomously and influence decisions with data-backed recommendations

Senior Analyst, Revenue Operations

Product Manager

• Define and drive the product vision and roadmap for core Embedded Compliance Intelligence capabilities
• Identify opportunities to embed AI into compliance workflows, including regulatory intelligence, automation, and decision support
• Establish and own KPIs tied to adoption, automation rates, compliance outcomes, and revenue impact
• Make and communicate clear prioritization and tradeoff decisions across a complex product landscape
• Translate AI/ML capabilities (LLMs, rule systems, data models) into differentiated product experiences
• Lead experimentation and iterative delivery of AI-enabled compliance features
• Own and evolve core Embedded Compliance Intelligence capabilities
• Lead ongoing customer discovery and validation efforts
• Own delivery from concept through release and adoption
• Align stakeholders across engineering, UX, compliance, GTM, and leadership

Senior Product Manager

Customer Success Manager

• Drive customer engagement, best practices, methodologies, and retention strategies
• Serve as the primary point of contact and strategic liaison for enterprise accounts
• Provide customer training and enablement across the platform and solutions as needed
• Consult with partners and clients to identify goals, success metrics, resources, and timelines
• Set appropriate expectations and advise customers on best practices and adoption strategies
• Own renewals, expansion opportunities, and overall account growth in partnership with cross-functional teams.
• Partner with Marketing to develop enablement materials and training resources that drive adoption
• Assist in developing best practices and methodologies for customer engagement and platform utilization
• Leverage internal tools and collaboration to maintain proactive and consistent client communication
• Contribute to go-to-market initiatives that increase adoption of services and solutions
• Track, document, and communicate account information using CRM and customer success platforms
• Provide regular updates on goals, milestones, adoption metrics, and retention indicators
• Support development and delivery of Executive Business Reviews and Success Plans
• Perform other duties as assigned

Senior Customer Success Manager

Sales

• Serve as the primary point of contact and representative for Professional Services throughout the sales cycle, partnering closely with the Subscription Sales organization.
• Participate in pre-sales discovery meetings, customer presentations, and solution discussions to ensure services requirements are clearly understood and positioned appropriately.
• Develop high-level implementation estimates early in the opportunity lifecycle, including effort, timeline, and resource assumptions.
• Lead the transition from early estimates into formal deliverables, including:
• Defining project scope
• Building cost models
• Documenting assumptions and exclusions
• Identifying dependencies and risks
• Own the creation and finalization of Statements of Work (SOWs) and associated services documentation, ensuring alignment with customer expectations and internal delivery standards.
• Collaborate with internal stakeholders across:
• Professional Services Delivery
• Sales & Account Executives
• Product Management
• Legal/Contracts
• Finance and Deal Desk
• Ensure services offerings are packaged effectively within subscription deals, supporting accurate forecasting and smooth handoff into delivery.
• Maintain strong knowledge of Mitratech’s legal operations solutions, including:
• TeamConnect
• TAP
• Legal Hold
• HotDocs
• Support process improvement efforts related to services quoting, scoping, and sales-to-delivery workflows.
• Act as an internal advocate for services capacity, delivery readiness, and customer success during deal structuring.

Professional Services Sales Manager

Software Engineer

• Play a crucial role in optimizing the efficiency and effectiveness of the engineering department.
• Streamline and automate processes, manage resources, and ensure support for engineering teams.
• Report to the Senior Manager Project Management Office and work closely with engineering leaders and cross-functional teams.
• Facilitate the integration of acquired engineering teams and processes into existing operations.
• Operationalize and maintain access management processes for engineering resources.
• Ensure compliance with access management policies and procedures.
• Implement and enforce policies related to domain list usage and governance.
• Work with DevOps and Engineering Leadership to manage vendor accounts related to engineering software.
• Collaborate with product teams, Accounting/Finance to manage capitalization reports for engineering projects.
• Develop, document, and maintain new engineering policies and MiSOPs.
• Help Product teams prepare for and provide evidence for annual SOC II audit.

Engineering Operations Lead

Enterprise Partner Account Manager

Artificial Intelligence

• Requirements Gathering and Training - Work with business teams to gather requirements, translate them into technical specifications, and train end-users on AI agent functionality and best practices
• Build and Deploy AI Agents - Design, configure, and roll out AI agents using BotDojo and other approved AI tools, implementing workflows and conversation flows based on business requirements
• Technical Support and Documentation - Provide ongoing technical support to users, maintain documentation for all AI agents, and stay current with platform updates and new features
• Monitor and Maintain Operations - Track AI agent performance, troubleshoot issues, perform regular maintenance and updates, and ensure optimal functionality across all deployed agents
• System Integration and Scripting - Integrate AI agents with existing company systems and databases using scripting languages, and create automated workflows for data processing and agent configuration
• Quality Assurance and Compliance - Ensure AI agents meet company security standards, data privacy requirements, and quality guidelines while maintaining proper documentation and version control
• Performance Analysis and Optimization - Analyze usage metrics and performance data to identify improvement opportunities and generate reports on business impact and efficiency gains

AI Automation Specialist

Marketing

• Execute end-to-end integrated marketing campaigns—from brief through launch and post-campaign analysis—ensuring timelines, deliverables, and cross-functional alignment.
• Support campaign pipeline goals by driving campaign-sourced and campaign-influenced pipeline in partnership with Sales.
• Partner closely with Content, Product Marketing, Field Marketing, Partner Marketing, and Sales to define and execute integrated campaigns aligned to business priorities.
• Activate campaigns across multiple channels, including email, digital, virtual events, direct mail, social, sales plays, and in-person events.
• Develop campaign-aligned sales enablement materials (sales plays, talk tracks, launch briefs) and support Sales and SDR activation.
• Coordinate with Product Marketing and Content teams to source and adapt campaign assets such as whitepapers, guides, blogs, checklists, and offers.
• Manage third-party vendors related to campaign execution, including coordination, timelines, and budget tracking.
• Track, analyze, and report on campaign performance metrics (leads, pipeline, engagement) using Salesforce and marketing automation tools.
• Contribute to campaign testing, optimization, and post-campaign learnings to improve future performance.
• Use AI and marketing technology tools to improve campaign execution efficiency and reporting.

Field Marketing Manager – Integrated Campaigns

Account Executive

• Achieve sales objectives through sales to new customers in our small-to-mid-sized business market.
• Present, promote, and sell our products and services using solid arguments to prospective customers at all levels within their organization.
• Forecast accurately weekly to deliver monthly sales.
• Conduct outbound prospecting cold calls into new accounts and warm calls in conjunction with lead follow-up and nurturing programs.
• Research and build new and existing contacts within defined verticals.
• Manage and overcome prospect objections.
• Understand customer business continuity needs and requirements.
• Track activity, prepare, and maintain records for sales leads and account status in Salesforce.com.
• Develop a pipeline of new opportunities while closing existing opportunities.
• Coordinate sales efforts with team members and other departments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Improve continuously through feedback to achieve sales objectives.
• Perform other related duties as assigned.

Account Sales Executive – GRC

• Define and own the roadmap for AI-powered features that modernize spend management workflows for the platform.
• Drive the vision for how AI can adapt to client-specific needs while maintaining reliability and transparency.
• Balance innovation with requirements for compliance, security, and trust.
• Explore adjacent opportunities for AI features that deliver measurable client value.
• Write clear epics, user stories, and acceptance criteria for AI-related product features.
• Partner with engineering, design, and data teams to deliver AI features with guardrails, explainability, and user trust.
• Define and track success metrics such as adoption, accuracy, and workflow efficiency.
• Act as a translator between business stakeholders, technical teams, and clients.
• Champion progressive adoption of AI — positioning it first as an advisor, then as a trusted partner.
• Evangelize product vision and progress to executive leadership, clients, and prospects in both written and verbal formats.
• Lead a globally distributed agile team with empathy and cultural intelligence.
• Support technical project managers to ensure agile ceremonies run on time, on budget, and with value across time zones; removing blockers as necessary.
• Foster alignment, accountability, and velocity across diverse teams.

Senior Product Manager – AI Solutions

Content Marketing Manager

• Define and own Mitratech GRC’s global content and thought leadership vision, establishing narrative pillars that drive top-of-funnel awareness and demand
• Translate industry trends, regulatory change, and customer challenges into authoritative, forward-looking narratives
• Lead the creation of high-impact top-of-funnel content, including thought leadership reports, executive briefs, keynote narratives, blogs, and opinion pieces
• Partner with internal SMEs and executive leadership to shape perspectives and ghostwrite senior-level content
• Develop and maintain a global editorial framework aligned to events, campaigns, and regional marketing activity
• Activate global themes in partnership with Field, Events, and Partner Marketing teams
• Ensure consistency of voice, tone, and messaging across executive, corporate, and marketing communications
• Collaborate with Product Marketing to ensure thought leadership aligns with, but does not duplicate, product messaging and positioning
• Evolve content strategy to support SEO, Answer Engine Optimisation (AEO), and AI-driven discovery
• Ensure content is structured for machine readability, authority, and reuse across search and LLM platforms
• Leverage AI tools to accelerate research, ideation, drafting, optimisation, and localisation while maintaining editorial quality and brand standards
• Partner with SEO, Web, and Analytics functions to optimise content performance and visibility across traditional and AI-powered channels

Senior Global Content Marketing Manager

• Fulfill client-specific customizations of existing Articulate Storyline courses, ensuring high quality and consistency across deliverables.
• Build world-class interactive Storyline courses in close collaboration with instructional designers, subject-matter experts, and product leadership, ensuring on-time delivery and adherence to design specifications.
• Develop and implement advanced course functionality using custom JavaScript, HTML, and CSS enhancements to extend Storyline’s native capabilities.
• Customize Storyline player behavior, navigation, accessibility features, and interaction logic through published-output modifications when needed.
• Diagnose and resolve complex technical issues related to Storyline output, including LMS/LRS interoperability (SCORM 1.2/2004, xAPI, cmi5), browser console debugging, and cross-device compatibility.
• Support localization workflows by importing translated text, audio, and video assets, and conducting thorough QA passes to ensure language accuracy, interactivity, and visual consistency.
• Contribute to continuous improvement initiatives by accelerating build and publishing workflows, refining development standards, and documenting best practices for scalable production.
• Assist in onboarding and mentoring contract developers as workload scales, supporting agile development practices and sprint commitments.

Developer, Instructional Products

Implementation Specialist

• Leading implementations of the company’s Ethics Hotline platform for clients
• Partnering closely with clients, Product, Engineering, and Sales teams for onboarding, configuration, and launch
• Serving as the primary project owner for assigned clients from contract handoff through go-live
• Gathering system configurations, managing timelines, milestones, and deliverables
• Coordinating cross-functional resources for timely launches
• Working directly with stakeholders to configure hotline intake channels, reporting workflows, and language support
• Providing client education and enablement through live training sessions and documentation
• Supporting structured handoff to Hotline Support team post-implementation