Mitratech

Backend Engineer

• Authoring code for implementing features for the product using Python/React.
• System Design & Task Decomposition: Break down high-level product goals into well-defined, modular engineering tasks that can be executed by team members.
• Code Review & Validation: Conduct in-depth reviews of both human and AI-generated code, ensuring quality, security, scalability, and alignment with domain requirements.
• Architectural Oversight: Ensure design plans created by both human engineers and AI tools adhere to architectural decisions with a focus on modularity, bounded contexts, etc.
• AI-Integrated Development Lifecycle: Develop and optimize CICD pipelines that incorporate AI agents, automated testing, and intelligent code reviews.
• AI-Oriented Prompt Engineering: Design and test structured instructions, prompts, and specifications to drive accurate, context-aligned output from AI agents.
• Documentation and Domain Clarity: Contribute to the development of domain models, technical documentation, and internal knowledge bases to support AI performance and team activity.
• Serve in an on-call rotation (DevOps philosophy where you will participate in ops) and respond promptly to any production issues to remediate rapidly.
• Be a teammate, help other teammates resolve complex problems or think through design/architecture challenges. Be available and responsive.
• Write secure code. Avoid introducing an OWASP vulnerability. Know how APIs are secured, sessions are handled, and data is validated properly.
• Mentor others and foster an excellent engineering culture based in trust, accountability, character, and honesty.
• Seek feedback and deliver constructive criticism (e.g., code reviews) in a tactful and empathetic manner; build others up and mentor without ego.

Senior Software Engineer – Python, React, AWS

Analyst

• Coordinate and manage end-to-end intake of third-party requests, ensuring accurate data entry, proper routing through governance workflows, and completeness of records across tracking systems.
• Maintain and audit third-party risk assessment records, flagging outdated, incomplete, or inconsistent data for timely resolution.
• Support annual and ad hoc vendor risk audits, providing documentation and escalating discrepancies or workflow gaps to senior team members.
• Identify opportunities to automate and streamline third-party intake, request management, and data maintenance, supporting implementation efforts where appropriate. processes, and drive or contribute to implementation.
• Monitor workflow adoption and escalation trends to surface recurring gaps and inefficiencies, translating findings into actionable improvement recommendations.
• Support executive reporting on program operations, risk trends, and maturity metrics to enable data-driven decision-making.
• Maintain accurate training records across compliance programs, monitoring completion data to identify gaps and ensure timely resolution.
• Serve as a cross-functional point of contact for compliance tracking inquiries, helping teams navigate training requirements and reporting processes.

Junior Third Party Analyst

Customer Support

• Serve as the first point of contact for client/applicant inquiries across phone, email, chat, and support portal
• Gather and assess information to understand issues and provide effective solutions
• Research, troubleshoot, and resolve issues within established SLAs
• Communicate workarounds, next steps, or escalations clearly and professionally
• Accurately document all client/applicant interactions and case details
• Prioritize and manage cases based on severity and urgency
• Meet weekly/monthly customer satisfaction (CSAT) and performance goals
• Collaborate and support all internal teams/products to resolve complex or escalated issues

Customer Service Representative

Product Designer

• Partner with Product Management to plan and run discovery (customer interviews, journey maps, competitive research, lightweight artefacts) that clarify user needs, opportunities, and success metrics.
• Collaborate with Product and Engineering to translate requirements into user flows, wireframes, hi-fi UI, and prototypes that balance user needs, technical constraints, and business goals.
• Produce design deliverables across the full range of fidelity—from early concepts to polished specs—while applying design system standards and WCAG accessibility guidelines.
• Use research, testing, and feedback loops to confirm design decisions, reduce rework, and balance user value, technical constraints, and business goals.
• Ensure a cohesive experience across your product area by reviewing development implementation and maintaining consistency across the suite.
• Communicate design rationale clearly to your immediate team and cross-functional partners.
• Contribute to team workflows, design libraries, and practice improvement; actively participate in critique.

Customer Success Manager

• Responsible for the engagement, adoption, and promoting the value of Mineral.
• Serve as a point of contact and liaison for Mineral – including proactive partner/client outreach as needed.
• Assist with sales training across all product lines to channel partners as needed.
• Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations.
• Advise partners and clients regarding new products and special customized solutions.
• Collaborate closely with Account Management team to support renewals and expansions.
• Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement.
• Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products.
• Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and workspaces.
• Provide monthly updates on goals, adoption, value, and retention rates, and goal attainment.
• Attend industry events as needed.
• Other duties as assigned

Account Manager

• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
• Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.
• Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions.
• Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Program Manager

• Lead our B2C and client digital engagement strategy across the full customer lifecycle.
• Drive awareness, onboarding, engagement, retention, and lifetime value through personalized, omnichannel digital experiences.
• Develop and execute a comprehensive B2C digital engagement framework and customer adoption strategy aligned to company customer engagement objectives.
• Partner with teams to identify opportunities to increase product usage, engagement and customer health.
• Oversee digital customer programs across email, SMS, push notifications, in-app messaging, social, and web personalization.
• Define segmentation frameworks and personalization strategies to improve engagement and relevance.
• Design lifecycle journeys from acquisition through retention and advocacy.
• Optimize programs that accelerate customer onboarding, engagement, win-back, and loyalty.
• Increase customer lifetime value (LTV) through data-informed engagement tactics.
• Establish KPIs and reporting dashboards to measure engagement, retention, and revenue impact.
• Leverage customer feedback, A/B testing, experimentation, and behavioral analytics to continuously optimize digital engagement programs.
• Translate data insights into actionable strategies and executive-level reporting.

Program Manager, Digital Engagement

Business Intelligence Developer

• Gather detailed requirements from business teams for new business intelligence and reporting initiatives
• Document requirements and translate them into user stories for the development team
• Design and develop data models to support the reporting and analytics needs of the business
• Work closely with data engineers and developers to ensure the successful delivery of BI solutions
• Test and validate BI deliverables to ensure they meet the defined requirements and provide the expected value
• Coordinate with business stakeholders to gather feedback, address issues, and manage ongoing support
• Demonstrate excellent attention to detail and strong problem-solving skills to identify and resolve data quality issues
• Maintain clear and concise communication with all project team members and stakeholders
• Continuously learn and stay up-to-date with the latest BI tools, technologies, and best practices

Senior Business Intelligence Analyst

Social Media Manager

• Schedule, publish, and optimize content across social media platforms, including LinkedIn and Instagram
• Maintain and manage social content calendars and campaign timelines
• Monitor social channels and support community engagement efforts, including responding to comments and messages as appropriate
• Assist in maintaining consistent brand voice and messaging across platforms
• Partner with content, PR, digital, events, and design teams to support social promotion needs and campaigns
• Adapt blogs, webinars, newsletters, reports, events, and other marketing assets into engaging, social-first content
• Write engaging social copy aligned to platform best practices and audience behavior
• Identify relevant social trends, conversations, and engagement opportunities to enhance content strategy
• Track and report on social media performance metrics, including engagement, impressions, follower growth, clicks, and web traffic
• Support recurring social reporting and performance summaries
• Use data and insights to help optimize content performance and audience engagement
• Partner with internal stakeholders across marketing and business units to support campaigns and initiatives
• Assist with employee advocacy and thought leadership promotion efforts
• Help coordinate publishing schedules and campaign execution across teams

Social Media Specialist

Account Executive

• Client Partnership: Serve as the primary solution consultant and technical contact for prospective and existing clients.
• Industry Insight: Conduct thorough research to stay ahead of industry trends and develop deep insights.
• Tailored Solutions: Customize and present software demonstrations that address specific client business requirements.
• Strategic Advising: Challenge clients to think beyond their current processes and envision broader, more effective solutions.
• Product Expertise: Maintain and configure demonstration environments, showcasing the full value of our technology.
• Sales Support: Assist in developing responses to RFIs, RFPs, and proposals, and support sales teams in client meetings and marketing events.
• Stakeholder Engagement: Work closely with internal teams including Product, Marketing, and Customer Success to ensure alignment on client needs and expectations.
• Market Analysis: Monitor and analyze competitive products and industry developments to inform sales strategies and product development.
• Feedback Loop: Gather and relay client feedback to influence product improvements and innovation.
• Performance Metrics: Track and report on sales consulting activities, providing insights and recommendations for continuous improvement.

Sales Consultant

Operations

• Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
• Identify, escalate, and help resolve complex client and internal issues promptly
• Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
• Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries
• Prioritize workload according to Quovant methodology and department policies
• Utilize Zendesk or other CRM software for daily support issues and phone calls
• Maintain a strong understanding of Quovant services
• Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
• Support additional projects and initiatives as directed by department leadership

Operations Support Associate

Human Resources

• Support end-to-end logistics for partner-related events
• Manage timelines, checklists, and execution readiness
• Support onsite execution and troubleshoot logistical issues as needed
• Support lead list collection and formatting
• Ensure accurate and timely data flow to sales teams
• Support the execution and maintenance of partner marketing programs
• Support partner marketing initiatives for growth and maintain-phase accounts
• Coordinate with demand generation and strategic partner initiatives
• Help prioritize and track work based on business impact and strategic priorities

Partner Marketing Specialist – HR Solutions

Systems Engineer

• Own the intake and discovery process for internal data initiatives, ensuring requirements are fully understood and documented before development resources are engaged.
• Lead requirements-gathering sessions with business stakeholders, applying techniques that draw out needs stakeholders may not yet be able to fully articulate — particularly in analytics and BI contexts where desired outcomes often emerge through iteration.
• Translate business requirements into clear, dev-ready documentation including user stories, acceptance criteria, business rules, data definitions, and reporting logic that development teams can act on independently.
• Contribute to a groomed and prioritized requirements backlog in collaboration with the Technical Project Manager, ensuring development always has well-defined work ready to execute.
• Serve as the ongoing point of contact for stakeholders throughout the project lifecycle, managing expectations and communicating status, trade-offs, and decisions clearly.
• Partner with stakeholders to define requirements for analytics, business intelligence, and reporting solutions — including KPIs, desired outcomes, and data needs — in a form the development team can act on.
• Support stakeholder validation of early builds, prototypes, and draft deliverables to confirm development has interpreted requirements correctly and surface gaps before they compound.
• Identify gaps, conflicts, or risks in requirements early and resolve them proactively before they reach the development team.
• Participate in agile ceremonies as needed, ensuring user stories remain aligned with stakeholder intent throughout development.

Business Systems Analyst

Full-stack Engineer

• Lead our AI-first engineering approach. Architect and implement strategies using tools like GitHub Copilot, Devin AI, and GPT APIs to boost team productivity.
• Design, build, and maintain robust, scalable, and secure features across our product suite. Lead complex full-stack development initiatives.
• Set the standard for code quality and engineering excellence. Architect and implement testing strategies, conduct in-depth code reviews, and mentor junior and mid-level engineers.
• Stay ahead of AI software development trends. Evaluate and adopt new tools and practices to enhance team efficiency and capabilities.

Senior AI Product Engineer

• Design, develop, and maintain robust and scalable web services for our core B2B SaaS application.
• Write clean, high-quality, and well-tested code, primarily in Ruby and Go.
• Architect and manage complex database schemas and queries using PostgreSQL.
• Lead initiatives to research, prototype, and implement AI-powered tools to accelerate our software development lifecycle—from intelligent code completion and automated reviews to advanced CI/CD pipeline optimizations.
• Collaborate closely with product managers, designers, and fellow engineers to translate complex user requirements into elegant, user-centric solutions.
• Mentor other engineers, champion best practices, and contribute to a culture of technical excellence and continuous improvement.