Operations Associate

Mitratech

Operations Associate at Mitratech delivering support for law firms via inquiries and ticketing systems. Coordinating tasks and maintaining effective communication with team members and clients.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while utilizing CRM software like Zendesk to enhance team productivity and support law firm inquiries. Maintains organization and attention to detail in a fast-paced, team-oriented environment.

Highest-signal resume keywords

Zendesk ProficiencyCustomer Support ExperienceMicrosoft Office KnowledgeAI Tool UtilizationTeam Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SoftwareData EntryInvoice FormattingQuovant MethodologyTicketing SystemsWorkflow ImprovementConfidentiality MaintenanceTask PrioritizationProblem-SolvingAdaptability

Soft Skills

Effective CommunicationTeamworkDetail-OrientedOrganizational SkillsCommitment to Team Success

Tools & Technologies

ZendeskAI-Powered ToolsQuovant Services

Industry Keywords

Business-to-Business ServicesOperational SupportCustomer Support

About the role

Key responsibilities & impact

Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
Identify, escalate, and help resolve complex client and internal issues in a timely manner
Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries
Prioritize workload according to Quovant methodology and department policies
Utilize Zendesk or other CRM software for daily support issues and phone calls
Maintain a strong understanding of Quovant services
Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
Support additional projects and initiatives as directed by department leadership

Requirements

What you’ll need

Ability to work effectively in a team environment with a strong commitment to team success
Ability to prioritize competing tasks and adapt in a fast-paced environment
Demonstrated ability to quickly learn proprietary software and adapt to evolving processes
Strong working knowledge of Microsoft Office
Strong problem-solving skills
Strong verbal and written communication skills
Proficient working with AI-powered tools, including Zendesk AI features, to improve workflow and team efficiency
Experience leveraging AI tools to support daily operations and enhance team productivity
Must be organized and detail-oriented
Ability to maintain complete confidentiality
Experience with Zendesk or similar CRM/ticketing platforms preferred
Minimum of two years of experience in a customer support or operational support role
Prior experience in Business-to-Business services environment preferred

Benefits

Comp & perks

Health, Dental & Vision Insurance *
401 (k) + Employer Match *
Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program