Product Support Specialist

Mitratech

Product Support Specialist handling customer inquiries via phone, chat, email, and web support portal. Researching and resolving issues with strong communication skills.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $45,000 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
Research, troubleshoot, and resolve support issues within response and resolution goals.  As needed, identify workarounds and communicate to customers
Provide solutions where issues are identified via the self-service portal
Maintain detailed call and email records for all customer interactions
Prioritize and resolve issues based on service level agreements and severities
Responsible for meeting customer satisfaction goals monthly

Requirements

What you’ll need

6 months - 1 year of experience working in a customer service environment
Highly dependable and professional
Excellent problem-solving and listening skills
Highly motivated, self-starter with a positive attitude
Proficient/fluent English-language written and verbal communication skills
Experience using case management systems (Salesforce.com, Jira, Zendesk)
Experience with Windows Operating Systems and Microsoft Office applications

Benefits

Comp & perks

Health, Dental & Vision Insurance *
401 (k) + Employer Match *
Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceProblem-SolvingCase Management SystemsMicrosoft OfficeWindows Operating Systems

Soft Skills

DependabilityProfessionalismMotivationListening SkillsPositive Attitude