MillenniumSoft Inc

Customer Support

• Coordinate the movement of shipments from the Distribution Center to client affiliates
• Lead communication between GDC, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status
• Modify orders in the ERP system and WMS per regional requirements
• Liaise with Distribution Center Operations team on the status of the orders
• Provide information to regions regarding order status, product availability, product information, and regulatory issues
• Gather information for the backorder at pick lines
• Resolve sales order issues to ensure accurate order fulfilment
• Act as the main point of contact for Order Management processes for client affiliates
• Monitor, analyze, and report on Order Management performance
• Provide status updates on all issues/requests to Order Management leadership

Customer Service Order Management

• Drive Net Promoter Scores (Customer Satisfaction) higher
• Improve communication between customers and the Field Service Engineers
• Call customers to relay service delays, update arrival times, and track parts
• Follow up with customers after service completion to ensure needs were met
• Manage company assets including cell phone, computer, and tablet
• Establish positive business relationships with customers and peers
• Perform administrative duties including recording time worked and training
• Provide ongoing feedback to customers regarding instrument repair and status
• Schedule and support the customer base in close collaboration with district team leads and dispatch staff
• Complete training in Salesforce, ServiceMax, and Qualtrics satisfactorily.

Customer Experience Administrator – CST Hours

• Managing clinical-related customer experiences for products and services
• Prioritizing business opportunities and product/service solutions
• Supporting user management and customer support across the platform
• Developing processes and procedures for user access & management
• Supporting sites with single sign-on, deployed, and hosted solutions

Customer Support, Data

Administration

• Development of financially viable agreements in support of divisional sales and profit goals
• Evaluating and processing field transactions
• Maintaining the contracts files and the associated systems
• Coordinate with the Sales Force (including TMs, RMs, and AVPs), the National Accounts team, Corporate Regional Vice Presidents and Corporate Law Department personnel on the development, distribution and compliance with bids, proposals and contracts
• Support the Sales Force with field transactions such as pricing requests, quotations, trade-outs and other various ad-hoc requests
• Submit price requests to Management based on Price Approval Matrices
• Accurately create and maintain individual/group pricing contracts in i5
• Organize and maintain files, both electronic and hard copies
• Issue, process and follow-up on contract expiration notices
• Consolidate department data, number of contracts, field transactions and sales value of specific groups
• Assist with researching price discrepancies and issuance of invoice credits
• Ad hoc projects as needed

Contracts Administrator – Entry Level, 1 year contracts experience

Clinical Operations

• Working within the Global Clinical Development (GCD) organization, the Clinical Project Manager is responsible for clinical trial management of multiple studies and may be subject matter expert for group or platform of assigned clinical studies including the planning, implementation, oversight, project management and completion of clinical trials conducted by GCD or Contract Research Organizations (CRO).
• This role serves as the project lead for studies of moderate to high complexity from protocol development through study conduct and closeout in compliance with Good Clinical Practices, and all Global, National and Local Regulations.
• Reports to and collaborates with Clinical Portfolio Management to review business requests and evaluate or develop early plans and concepts for optimal study execution.
• Prepares and/or reviews study-related or essential study start-up documents as they relate to the assigned clinical trials (e.g., Clinical Protocols, Informed Consent forms, Investigator Brochures, Monitoring Plan, Laboratory Manual, Patient Diary, Clinical Site Procedures Manual, Case Report Form (CRFs), CRF Completion Guidelines and other relevant study plans and charters).
• Serves as a Clinical Project Manager ensuring that the Study Management team meets or exceeds the timelines and deliverables assigned to the study team.
• Oversees/leads study-specific study management resources.
• Develops and manages group of studies for an entire business unit or large development program.
• Provides critical thinking and leadership when issues arise during execution of clinical studies.
• Leads or contributes to continuous improvement activities/initiatives.
• Manages relationships with sites/PIs. other study related vendors, including CROs.
• Intermediate knowledge, of established project management standards used to develop and maintain integrated project plans (scope/work packages, time/schedule, cost/material and human resource, quality, communication/escalation, risk, value) and organizes/facilitates meetings and discussions as needed.
• Defines, tracks and reports schedule attributes such as durations, interdependencies, milestones, critical path, and other key deliverables including efficiency and effectiveness of plans and staff.
• Adapts work package deliverables based on study scale and complexity.
• Creates aggressive but achievable resource and budget forecasts and timelines.
• Interacts with both Internal and External contacts, providing direction to the GCD cross functional team members and vendors (if applicable) regarding the technical, protocol-specific, and operational aspects of assigned studies.
• Proactively identifies and manages risks and issues (including a log, mitigations, and contingencies) to ensure cost effective timely delivery of the project including escalation if needed.
• Plans and maintains high quality standards to meet compliance requirements.
• Ability to travel approximately 30% of the time, US and Internationally.

Clinical Project Manager – East Coast Hours

Growth Marketing

• Support the development and execution of regional commercial strategies for assigned product lines, partnering with product managers and marketing leaders to drive market share growth and deliver strong financial performance.
• Build and maintain trusted partnerships with sales teams and their leaders, enabling tailored, high-impact marketing strategies that resonate with customer needs and drive field success.
• Collaborate cross-functionally with Sales, Medical Affairs, Regulatory Affairs, Operations, and other key stakeholders to ensure strategic alignment and flawless execution across the portfolio.
• Translate customer insights, competitive intelligence, and market trends into actionable strategies that inform roadmap development and unlock new growth opportunities.
• Support marketing campaign initiatives including content development, lead generation management, and campaign optimization.
• Conduct regular business and performance analyses to support strategic planning, optimize execution, and enable data-driven decision-making.
• Manage Veeva Vault submissions to ensure timely, accurate, and compliant review and approval of marketing materials.
• Lead the oversight and continuous improvement of marketing SOPs and processes related to intake, review, and execution of marketing requests—driving operational excellence, consistency, and regulatory compliance.

Associate Marketing Manager – Strategic Customer Growth, Healthcare/MedTech

Proposal Manager

• Assist in the administration of two key customer focused areas: Proposal Management and Commercial Launch Planning.
• Work with cross functional teams to produce strategic responses for proactive proposals, executive summaries, RFx opportunities and other sales enablement activities.
• Helping recruit early adopter customers into product development programs, monitoring contract compliance, and close out product development projects.
• Learn and integrate MMS messaging and product functionality response content and organize content to manage and support revenue generating opportunities.
• Work with sales and cross-functional SMEs to develop RFx/proposals.
• Demonstrate superior communication skills to work cross-functionally and effectively present solutions.
• Support internal and external customers through execution of an organized process and navigation for internal resources.
• Engage SMEs and successfully produce winning customer-centric submissions aligned with timelines.

Associate Launch & Proposal Manager – Pacific Hours

• Review proposal documents to identify requirements and evaluate SME support.
• Work with sales and cross functional SMEs to develop RFx/proposals.
• Demonstrate critical thinking skills to effectively multi-task, prioritize and manage multiple projects within a high pressure, deadline-driven environment.
• Attention to detail to ensure accuracy and compliance with RFP response standards
• Create RFx first drafts of all contents for SME/BD Stakeholder review.
• Ability to take a compilation of raw content and transform it into customer facing content.
• Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits

Associate Launch and Proposal Manager, RFP Experience

• Use a targeting list and make phone calls or send emails to potential key decision makers for Pure wick product
• Provide a brief introduction of the product with the goal of setting up a meeting with one of our National Account Managers

Customer Care Representative

• Manage clinical-related customer experiences for products and services
• Prioritize business opportunities and product/service solutions
• Support Integrated Solutions Data and Clinical Support
• Develop processes and procedures for user access and management
• Assist with customer support processes

Customer Support, Data Support – Complaint Management

• Manage clinical-related customer experiences for products and services
• Prioritize business opportunities and product/service solutions
• Support Integrated Solutions Data and Clinical Support
• Develop processes for user access and management across Integrated Solutions
• Support customer support processes

Customer and Data Support

• Responsible for the development of financially viable agreements in support of divisional sales and profit goals
• Evaluating and processing field transactions
• Maintaining the contracts files and the associated systems
• Coordinate with the Sales Force (including TMs, RMs, and AVPs), National Accounts team, Corporate Regional Vice Presidents and Corporate Law Department personnel on the development, distribution and compliance with bids, proposals and contracts
• Support the Sales Force with field transactions such as pricing requests, quotations, trade-outs and other various ad-hoc requests
• Submit price requests to Management based on Price Approval Matrices, including pulling sales data, calculating gross profit, and reviewing justification provided by the field for appropriateness
• Accurately create and maintain individual/group pricing contracts in i5, to ensure customers are billed correctly
• Organize and maintain files, both electronic and hard copies
• Issue, process, and follow-up on contract expiration notices
• Consolidate department data, number of contracts, field transactions, and sales value of specific groups
• Assist with researching price discrepancies and issuance of invoice credits.

Contracts Administrator, Entry Level – Excel, Vlookup

• Responsible for the development of financially viable agreements in support of divisional sales and profit goals
• Evaluating and processing field transactions
• Maintaining the contracts files and the associated systems
• Coordinate with the Sales Force (including TMs, RMs, and AVPs), the National Accounts team, Corporate Regional Vice Presidents, and Corporate Law Department personnel on the development, distribution and compliance with bids, proposals and contracts
• Support the Sales Force with field transactions such as pricing requests, quotations, trade-outs, and other various ad-hoc requests
• Submit price requests to Management based on Price Approval Matrices
• Accurately create and maintain individual/group pricing contracts in i5
• Organize and maintain files, both electronic and hard copies
• Issue, process, and follow-up on contract expiration notices
• Consolidate department data, number of contracts, field transactions and sales value of specific groups
• Assist with researching price discrepancies and issuance of invoice credits
• Ad hoc projects, as needed

Contracts Administrator – Entry Level

Human Resources

• Calculate sales commissions according to sales compensation plans and policies.
• Update sales compensation system with actual sales results, individual quotas, employee information, and compensation plan information.
• Answer and resolve commission questions and issues from their assigned Sales team.
• Provide support and ad hoc reports for senior team members.
• Build and maintain annual compensation plan models within the Xactly Incent compensation system.
• Validating sales data for accuracy and consistency with the Compensation Program guidelines.
• Assisting with the distribution of individual Compensation Plans and collection of their plan agreements.

Compensation Specialist – Sales Commission, Xactly

Consultant

• Assess the impact of the change on stakeholders, including identifying and addressing potential resistance to change
• Manage the change process to ensure a successful implementation, including developing and executing a change management plan, tracking progress, and identifying and mitigating any risks or challenges
• Ensure new systems, processes, and technologies are successfully adopted by the organization through developing and delivering training and communication plans
• Monitor and evaluate the effectiveness of change management initiatives, including collaboration with other departments to ensure successful change management
• Facilitate change management workshops and meetings, including training new team members