Customer Experience Administrator – CST Hours

MillenniumSoft Inc

Customer Experience Administrator supporting customers and Field Service Engineers for a medical device company. Role involves communication, administrative tasks, and driving customer satisfaction.

Posted 7/31/2026contractRemote • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on improving customer satisfaction and communication. Proficient in managing customer relationships and administrative tasks while utilizing tools like Salesforce and ServiceMax.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyServiceMax ProficiencyExcellent Verbal CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCustomer Relationship ManagementAdministrative DutiesTime ManagementReport GenerationInstrument Repair KnowledgePPE ComplianceCritical Thinking

Soft Skills

Organizational SkillsTeam CollaborationFlexibilityInterpersonal SkillsWritten Communication

Tools & Technologies

SalesforceServiceMaxQualtrics

Industry Keywords

Net Promoter ScoreCustomer SatisfactionField Service EngineeringAsset ManagementTravel Flexibility

About the role

Key responsibilities & impact

Drive Net Promoter Scores (Customer Satisfaction) higher
Improve communication between customers and the Field Service Engineers
Call customers to relay service delays, update arrival times, and track parts
Follow up with customers after service completion to ensure needs were met
Manage company assets including cell phone, computer, and tablet
Establish positive business relationships with customers and peers
Perform administrative duties including recording time worked and training
Provide ongoing feedback to customers regarding instrument repair and status
Schedule and support the customer base in close collaboration with district team leads and dispatch staff
Complete training in Salesforce, ServiceMax, and Qualtrics satisfactorily.

Requirements

What you’ll need

High School diploma or equivalent
At least 5 years of experience in a customer service/customer facing role
Proficient in Microsoft Word, Excel, PowerPoint and computer-based tools for reports, email and general communication
Ability to work both individually and in team settings
Excellent verbal, written, and organizational skills
Good problem-solving and critical thinking skills
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs
Ability to lift up to 30lbs frequently and up to 70lbs infrequently
Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Benefits

Comp & perks

Flexible work arrangements
Remote work options