Customer Service Order Management

MillenniumSoft Inc

International Order Management Analyst coordinating shipments from Distribution Center to client affiliates for healthcare supply chain. Resolving discrepancies and facilitating efficient order flow.

Posted 7/31/2026contractRemote • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Order Management processes, including ERP system proficiency and logistics coordination within the healthcare supply chain. Strong analytical skills and effective communication abilities are essential for managing stakeholder relationships and ensuring accurate order fulfillment.

Highest-signal resume keywords

ERP System ExperienceOrder Management ExpertiseLogistics CoordinationAdvanced Microsoft Excel SkillsStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP System ExperienceOrder ManagementLogistics CoordinationAnalytical SkillsAttention to DetailCustomer ServiceOrder FulfillmentBackorder ManagementRegulatory KnowledgeData Reporting

Soft Skills

Verbal CommunicationWritten CommunicationInfluencing SkillsRelationship BuildingTime Management

Tools & Technologies

WMSMS WordMS TeamsMS PowerPointMS Outlook

Industry Keywords

Healthcare Supply ChainMedical DevicePharmaceuticalExportCustomer Focus

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Coordinate the movement of shipments from the Distribution Center to client affiliates
Lead communication between GDC, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status
Modify orders in the ERP system and WMS per regional requirements
Liaise with Distribution Center Operations team on the status of the orders
Provide information to regions regarding order status, product availability, product information, and regulatory issues
Gather information for the backorder at pick lines
Resolve sales order issues to ensure accurate order fulfilment
Act as the main point of contact for Order Management processes for client affiliates
Monitor, analyze, and report on Order Management performance
Provide status updates on all issues/requests to Order Management leadership

Requirements

What you’ll need

Minimum of 2 years’ experience with ERP system(s)
Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)
Minimum of 2 year’s prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)
Team player with impactful verbal and written communication skills
Ability to influence without authority
Strong analytical skills and attention to detail
Strong customer focus and a track record of implementing best in class service levels
Ability to build strong relationships with relevant stakeholders
Skilled at setting priorities, meeting deadlines, and managing multiple tasks
Versatile learner with the ability to function in a changing environment
Action-oriented and results-driven, independently seek continuous improvement opportunities
Must be self-motivated and have the ability to be productive with little or no direct supervision
Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
Advanced Microsoft Excel skills

Benefits

Comp & perks

Contract on W2 (Need US Citizens or GC Holders Only)