Millennium Systems International

Product Manager

• Shape strategy and define strategic options for MeevoMD within the direction set by the Chief Product Officer and VP of Product Strategy
• Own the multi-quarter roadmap and delivery outcomes for MeevoMD, making day-to-day product decisions within agreed priorities.
• Lead discovery to identify, size, and validate opportunities across med spa workflows, including clinical documentation, client experience, and provider efficiency, leveraging capabilities such as charting/annotation and injectable tracking.
• Define the end-to-end customer journey for med spas using MeevoMD, including digital intake, consent and service-specific forms, and ongoing client record management through Docs & Forms.
• Drive the roadmap for visual client documentation, including before-and-after workflows and image gallery capabilities that support consultations and multi-location operations.
• Partner with a dedicated Product Owner and engineering leads to translate strategy into an executable plan, providing prioritization, clarifications, and timely decisions on scope and tradeoffs while the Product Owner manages day-to-day backlog and sprint execution.
• Work with risk, compliance, and security stakeholders to ensure MeevoMD capabilities align to applicable requirements and industry expectations, including protecting sensitive client data in a HIPAA-aligned environment.
• Define and track success metrics (e.g., subscription adoption, feature utilization of charting/docs/images, retention, time-to-complete documentation, support contact rate, uptime/availability, and NPS/CSAT) and use data to continuously improve the product.
• Support go-to-market planning with product marketing and sales enablement (positioning, packaging/pricing inputs, launch readiness, and internal training), grounded in the value drivers of MeevoMD’s med spa workflows.

Senior Product Manager

Customer Success Manager

• Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses
• Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption
• Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
• Identifies opportunities to expand recurring revenue through cross-selling and up-selling
• Proactively monitors activity of current customers for signals that require outreach, escalation, or churn
• Coordinates and manages client contract renewal process
• Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customer
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Takes on new responsibilities when assigned by senior Client Success personnel
• Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams

Client Success Manager

• Assumes ownership of the Client Success team responsible for preserving the client relationship within the organization
• Works as the head of the CS team to track overall team recurring revenue goals and quotas, churn, and software adoption to scale the organization
• Institutes new processes and improvements for the CS team focused on reduction in churn, campaign initiatives, and client engagement
• Serves as an escalation point for CSM’s when additional client assistance is needed
• Accepts ownership of a smaller subset of accounts within the highest revenue driving client segment in the organization, serving as primary point of contact while building trust and understanding of clients’ businesses
• Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
• Identifies opportunities for the CS team to expand recurring revenue through cross-selling and up-selling initiatives
• Proactively monitors activity of current clients for signals that require outreach, escalation, or churn
• Coordinates and manages client contract renewal process alongside Executive management team
• Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of a client
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Acts as the lead within the company alongside Product on beta projects for clients to ensure feedback is recorded and tracked for future product improvement
• Proactively finds ways to improve themselves and department while representing the Client Success team to the rest of the company
• Works with Executive leadership to monitor KPI’s and pinpoint areas for improvement or updating
• Coordinates and distributes new hire training agenda and processes

Manager, Client Success

Sales Development Rep

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

Senior Sales Development Representative – MedSpa

• Generate and Qualify Leads: Proactively identify new sales opportunities through outbound calls, emails, and engagement with inbound leads from marketing campaigns.
• Engage with Purpose: Make meaningful connections with salon and spa owners and decision-makers, sharing how Meevo can support their growth.
• Meet Weekly Targets: Hit outreach benchmarks (e.g., calls, emails, video messages) and contribute to qualified pipeline goals.
• Collaborate Across Teams: Partner with MeevoPay Merchant Services to align messaging, coordinate handoffs, and continuously improve the buyer journey.
• Maintain CRM Hygiene: Accurately log outreach activity, track engagement, and manage your pipeline within Salesforce.
• Stay Ahead of the Curve: Learn the Meevo product suite, understand the beauty and wellness industry landscape, and keep up with evolving client needs.

Sales Development Representative – Merchant Services

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies.
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications.
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue.
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos.
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings.
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform.
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

Senior Sales Development Representative

Customer Support

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning
• Troubleshoots product and training related questions
• Support and training are provided to clients via phone, email, and live chat
• Document the issue in Salesforce and offering a resolution
• Stay up to date on Meevo product knowledge and internal business processes

Business Support Specialist – Spa and Salon Space

Account Executive

• Strategically prospect and engage owners and managers to uncover opportunities where Meevo can optimize operations, client engagement, and growth
• Conduct discovery sessions to understand each business's needs— whether around POS workflows, membership programs, scheduling, or client retention
• Own the end-to-end sales process, from initial outreach to close
• Cultivate and maintain relationships with key decision-makers
• Accurately manage pipelines and forecasts in Salesforce and other CRM tools
• Stay informed on trends, evolving treatment offerings, and competitive technology
• Attend conferences, trade shows, and networking events
• Provide feedback to internal teams on client needs, feature requests, and industry shifts

Account Executive – SaaS

• The Client Account Executive position is a quota-carrying position; you will own the full client sales cycle from building relationships with key stakeholders to negotiating and contracting
• To exceed monthly/quarterly/annual sales targets by driving new opportunities and selling Meevo add-ons and packages to SMB, Mid-Market, and Enterprise accounts
• Maintain accurate activity, pipeline, and contact records in CRM tools like Salesforce, Pardot, Outreach, LinkedIn, and Zoom Info
• Apply knowledge of Millennium Systems International’s offerings, market, and trends to uncover new sales opportunities
• Pipeline Development through a combination of outbound prospecting and Client Success Qualified leads
• Close your pipeline through proper discovery, value positioning, and relationship management
• Work Client Marketing Manager to understand proper segmentation for upsell and cross sell motion
• Work closely with Client Success Managers to identify opportunities to close
• Possess a comprehensive understanding of MSI’s solution and connect this knowledge directly to customer ROI
• Sell MSI services with a consultative approach in a high energy environment and skillfully deliver web-based presentations while handling objections and relating to buyers
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Proactively monitors activity of current customers for signals that require outreach

Client Account Executive – SaaS

• Strategically prospect and engage owners and managers to uncover opportunities
• Conduct discovery sessions to understand each business's needs
• Own the end-to-end sales process
• Cultivate and maintain relationships with key decision-makers
• Accurately manage pipelines and forecasts in Salesforce
• Stay informed on trends and competitive technology
• Attend conferences, trade shows, and networking events
• Provide feedback to internal teams on client needs

Account Executive – Spa/Salon Space

Product Marketing

• Lead ongoing market research to stay ahead of industry trends, competitors, and customer needs
• Analyze product usage data, pipeline trends, and customer feedback
• Define and maintain differentiated product positioning and messaging
• Own go-to-market plans for new product launches and major feature releases
• Lead the development of high-impact marketing and sales content
• Build and maintain enablement assets for Sales and Customer Success
• Partner with our education team to define user-friendly guides and features
• Train internal teams on new launches and messaging updates

Product Marketing Manager

• Collaborate Strategically with Partnering Account Executive
• Generate and Qualify Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs)
• Conduct proactive outreach to salons, spas, and MedSpas
• Follow up on inbound inquiries and convert them into scheduled discovery calls
• Maintain a consistent outreach cadence, including 250+ calls per week
• Stay informed about industry trends and competitor offerings
• Participate in team training sessions and professional development opportunities