Millennium Systems International

Sales Development Rep

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies.
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications.
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue.
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos.
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings.
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform.
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

Sales Development Representative – Spa and Salon

Customer Support

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• You will document the issue in Salesforce and offering a resolution, so our clients are successful.
• You will stay up to date on Meevo product knowledge and internal business processes.

Customer Support Representative – SaaS

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• Document the issue in Salesforce and offer a resolution, so our clients are successful.
• Stay up to date on Meevo product knowledge and internal business processes.
• Build technical knowledge of Meevo’s products, integrations, and business scenarios.

Customer Support Specialist

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• You will document the issue in Salesforce and offering a resolution, so our clients are successful.
• You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Business Support Specialist

Sales Development Representative

Customer Support Representative – Salon and Spa Space

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• You will document the issue in Salesforce and offering a resolution, so our clients are successful.

Business Support Representative – Salon and Spa Space

Sales Development Representative – SaaS

• Handles client inquiries by gathering information through inquisitive questioning
• Troubleshoots product and training related questions
• Support and training are provided to clients via phone, email, and live chat
• Embrace active listening skills to understand and advocate for customer’s needs
• Document the issue in Salesforce and offering a resolution
• Stay up to date on Meevo product knowledge and internal business processes

Business Support Representative

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge

Sales Development Representative – Salon/MedSpa

Implementation Specialist

• Strives to accelerate time-to-value and software adoption, while reducing client churn
• Acts as primary points of contact (via phone and email) for an assigned portfolio of clients
• Manages new client implementation expectations
• Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware
• Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times
• Meets regularly with new clients to keep their implementation on track and their questions answered
• Strong customer focus on service, satisfaction, enablement, and success
• Works with the Data Services Team to schedule and execute conversions
• Proactively monitors activity of current customers for signals that require outreach or escalation
• Always promotes and upholds the values, mission, and vision of MSI

Sales Engineer

• Perform Meevo Product Demonstrations for Sales Prospects.
• Collaborate with Account Executives during Prospect Discovery stage of the Sales Cycle to conform the Meevo Product Demonstration to the Prospects’ business and product requirements.
• Be an expert on MSI products, services, and integrations.
• Be an expert on the MSI competitor landscape.
• Collaborate with others at MSI to develop the Product Sales Strategy for Prospect Opportunities.
• Collaborate with the Sales Team and Client Services Teams on Proof-of-Concept trials to ensure successful outcomes that address customer use cases and pain points.
• Collaborates with the Sales Trainer to help drive impactful Sales Trainings that incorporate recent Prospect pain, feedback, and industry trends.
• Be the technical resource for helping Prospects understand how Meevo complements their existing operational technology stack.
• Build Statement-of-Work (SOW) documents that accurately outline tasks needed to provide a complete solution when required.
• Serve as trusted advisor among internal and external constituents (up to C level) based on product and solution knowledge.
• Lead and assist in the Request-for-Proposal (RFP), Request-for-Information (RFI), and Security Questionnaire processes.
• Build and maintain strong relationships with technical decision makers in Prospective Accounts to help ensure a smooth Sales process, as well as hand-off to Implementation and Data Services.
• Work with Sales Management to create and define compelling experiences in the Sales Demo environment to highlight platform value.
• Record Sales Demonstration videos to share internally and externally.
• Update internal training materials to ensure the Sales team is well prepared for any situation.
• Collaborate with Product Management, Engineering, Marketing, and Product Marketing to continuously improve MSI products and marketing.
• Align with Product Management, Engineering, and Customer Success teams on future Product Roadmap items, and share feedback on released features and industry trends.
• Mentor and coach the Sales Team on how MSI operations and technology work.
• Build and present systems diagrams in PowerPoint, as well as collaborate on shared documents.
• Create Process Documentation for the Sales Team.
• Record detailed notes from Prospect interactions in Salesforce.

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments.
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs).
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas.
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos.
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week.
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings.
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities.