Millennium Systems International

Customer Support

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• Document the issue in Salesforce and offering a resolution, so our clients are successful.
• Stay up to date on Meevo product knowledge and internal business processes.
• Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Business Support Specialist – Salon and Spa

Account Executive

• Strategically prospect and engage owners and managers to uncover opportunities where Meevo can optimize operations, client engagement, and growth.
• Conduct discovery sessions to understand each business's needs—whether around POS workflows, membership programs, scheduling, or client retention—and tailor product demos that highlight how Meevo drives efficiency and profitability.
• Own the end-to-end sales process, from initial outreach to close, collaborating closely with Marketing, Education, and Customer Success to ensure a seamless experience.
• Cultivate and maintain relationships with key decision-makers—including owners, service providers, and administrators—serving as a trusted advisor who understands both the operational and business sides of the industry.
• Accurately manage pipelines and forecasts in Salesforce and other CRM tools, maintaining visibility into opportunities and performance metrics.
• Stay informed on trends, evolving treatment offerings, and competitive technology to position Meevo as the preferred business platform for the modern salon/spa/MedSpa.
• Attend conferences, trade shows, and networking events to strengthen brand presence, build relationships, and expand the sales pipeline.
• Provide feedback to internal teams on client needs, feature requests, and industry shifts to enhance the Meevo platform’s alignment with beauty industry business models.

Account Executive – Salon and Spa Space

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• You will document the issue in Salesforce and offering a resolution, so our clients are successful.
• You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Client Support Specialist – Salon and Spa

• The Client Account Executive position is a quota-carrying position; you will own the full client sales cycle from building relationships with key stakeholders to negotiating and contracting
• To exceed monthly/quarterly/annual sales targets by driving new opportunities and selling Meevo add-ons and packages to SMB, Mid-Market, and Enterprise accounts
• Maintain accurate activity, pipeline, and contact records in CRM tools like Salesforce, Pardot, Outreach, LinkedIn, and Zoom Info
• Apply knowledge of Millennium Systems International’s offerings, market, and trends to uncover new sales opportunities
• Pipeline Development through a combination of outbound prospecting and Client Success Qualified leads
• Close your pipeline through proper discovery, value positioning, and relationship management
• Work Client Marketing Manager to understand proper segmentation for upsell and cross sell motion
• Work closely with Client Success Managers to identify opportunities to close
• Possess a comprehensive understanding of MSI’s solution and connect this knowledge directly to customer ROI
• Sell MSI services with a consultative approach in a high energy environment and skillfully deliver web- based presentations while handling objections and relating to buyers
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Proactively monitors activity of current customers for signals that require outreach

Client Account Executive

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem
• Troubleshoots product and training related questions
• Support and training are provided to clients via phone, email, and live chat
• Document the issue in Salesforce and offering a resolution

Customer Support Specialist – Wellness and Salon Space

• Handles client inquiries by gathering information through inquisitive questioning
• Troubleshoots product and training related questions
• Support and training provided to clients via phone, email, and live chat
• Document the issue in Salesforce and offer a resolution
• Stay up to date on Meevo product knowledge and internal business processes

Sales Development Rep

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies.
• Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications.
• Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue.
• Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos.
• Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings.
• Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform.
• Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

Sales Development Representative – Spa and Salon

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• You will document the issue in Salesforce and offering a resolution, so our clients are successful.
• You will stay up to date on Meevo product knowledge and internal business processes.

Customer Support Representative – SaaS

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
• Support and training are provided to clients via phone, email, and live chat.
• Document the issue in Salesforce and offer a resolution, so our clients are successful.
• Stay up to date on Meevo product knowledge and internal business processes.
• Build technical knowledge of Meevo’s products, integrations, and business scenarios.