Millennium Systems International

Customer Support

• Handle client inquiries by gathering information through inquisitive questioning
• Troubleshoot product and training related questions
• Support and training provided via phone, email, and live chat
• Document the issue in Salesforce and offer a resolution

Business Support Specialist

Sales

• Develop and deliver training materials and resources, including presentations, e-learning modules, and manuals
• Tailor training programs to meet the specific needs of different sales teams, ensuring relevance to products, services, and market trends
• Continuously update training content to reflect changes in the product portfolio, sales strategies, and market conditions
• Teach core sales techniques such as prospecting, lead qualification, negotiation, closing strategies, and upselling
• Onboard new sales team members by providing them with a comprehensive understanding of company products, sales processes, and culture
• Facilitate product and sales training sessions to ensure new hires are equipped to perform in their roles from day one
• Monitor the performance of sales representatives before and after training to assess the effectiveness of the programs
• Conduct regular performance reviews and provide ongoing coaching to individual team members to ensure continued development and goal achievement
• Partner with sales managers and senior leaders to understand team performance gaps and emerging needs and offer solutions
• Train sales teams on the use of CRM systems, sales tools, and other relevant software to improve efficiency and tracking
• Track and measure the success of training programs using metrics such as sales performance improvements, knowledge retention rates, and employee engagement
• Stay up to date with the latest trends in sales strategies, tools, and technologies

Sales Enablement Trainer, SaaS

Designer

• Develop proficiency in Millennium Systems International products, policies, and processes
• Build subject matter knowledge of Meevo and related third-party integrations
• Collaborate with team members and other departments to gather information and align training needs
• Conduct training needs analysis to identify gaps and recommend solutions
• Design and develop engaging courses, eLearning modules, and training materials for internal and external learners
• Create, update, and maintain curriculum and documentation to support business goals
• Adjust training content and resources in response to software releases, enhancements, and policy updates
• Evaluate and refine training courses and learning experiences to ensure effectiveness and learner engagement
• Contribute to action plans and projects related to education initiatives, learning platforms, and training goals
• Support updates and adjustments that impact the LMS/DAP
• May assist in creating knowledge assessments to measure learner understanding and retention

Instructional Designer, SaaS

QA Engineer

• Junior Quality Assurance role at Millennium Systems International (wellness & spa software)
• Supplement growth & scaling of the company and expand the QA team
• Create and execute test cases, manual and automation testing
• Collaborate with developers to debug and validate product features
• Test across web and mobile platforms, including responsive design considerations
• Design technical test scenarios and maintain documentation
• Use SQL and perform API testing
• Participate in Agile workflows
• Opportunity for new college grads; remote role

Junior Quality Assurance, SaaS

• Develop and deliver training materials and resources, including presentations, e- learning modules, and manuals.
• Tailor training programs to meet the specific needs of different sales teams, ensuring relevance to products, services, and market trends.
• Continuously update training content to reflect changes in the product portfolio, sales strategies, and market conditions.
• Teach core sales techniques such as prospecting, lead qualification, negotiation, closing strategies, and upselling. Focus on improving key areas like objection handling, overcoming customer resistance, and relationship-building.
• Onboard new sales team members by providing them with a comprehensive understanding of company products, sales processes, and culture.
• Facilitate product and sales training sessions to ensure new hires are equipped to perform in their roles from day one.
• Monitor the performance of sales representatives before and after training to assess the effectiveness of the programs.
• Conduct regular performance reviews and provide ongoing coaching to individual team members to ensure continued development and goal achievement.
• Partner with sales managers and senior leaders to understand team performance gaps and emerging needs.
• Offer solutions and recommendations for improving sales performance through customized training initiatives.
• Train sales teams on the use of CRM systems, sales tools, and other relevant software to improve efficiency and tracking.
• Ensure the team is proficient in using digital tools to track progress, manage pipelines, and close sales.
• Track and measure the success of training programs, using metrics such as sales performance improvements, knowledge retention rates, employee engagement and suggest adjustments for continuous improvement.
• Stay up to date with the latest trends in sales strategies, tools, and technologies.

Sales Trainer, SaaS

Account Executive

• Identify and develop new business opportunities through strategic prospecting, referrals, social selling, and direct outreach.\n• Lead discovery sessions, tailor product demonstrations, and align our solutions with client needs to close high-impact deals.\n• Manage full sales cycles and collaborate cross-functionally with Marketing, Education, and Customer Success teams.\n• Maintain strong relationships with key decision-makers, understanding their goals and offering strategic insights.\n• Track and forecast sales opportunities accurately using Salesforce and other CRM tools.\n• Act as a trusted advisor by staying up to date on industry trends, market shifts, and competitive positioning.\n• Represent Millennium Systems International at trade shows and industry events to expand visibility and pipeline.\n• Provide meaningful feedback to internal teams to continuously improve our Meevo product suite.

Business Support Specialist

Sales Enablement Trainer, SaaS

Instructional Designer, SaaS

Junior Quality Assurance, SaaS

Sales Trainer, SaaS

Account Executive-SaaS