Millennium Systems International

Product Manager

• Shape strategy and define strategic options for MeevoMD within the direction set by the Chief Product Officer and VP of Product Strategy
• Own the multi-quarter roadmap and delivery outcomes for MeevoMD, making day-to-day product decisions within agreed priorities.
• Lead discovery to identify, size, and validate opportunities across med spa workflows, including clinical documentation, client experience, and provider efficiency, leveraging capabilities such as charting/annotation and injectable tracking.
• Define the end-to-end customer journey for med spas using MeevoMD, including digital intake, consent and service-specific forms, and ongoing client record management through Docs & Forms.
• Drive the roadmap for visual client documentation, including before-and-after workflows and image gallery capabilities that support consultations and multi-location operations.
• Partner with a dedicated Product Owner and engineering leads to translate strategy into an executable plan, providing prioritization, clarifications, and timely decisions on scope and tradeoffs while the Product Owner manages day-to-day backlog and sprint execution.
• Work with risk, compliance, and security stakeholders to ensure MeevoMD capabilities align to applicable requirements and industry expectations, including protecting sensitive client data in a HIPAA-aligned environment.
• Define and track success metrics (e.g., subscription adoption, feature utilization of charting/docs/images, retention, time-to-complete documentation, support contact rate, uptime/availability, and NPS/CSAT) and use data to continuously improve the product.
• Support go-to-market planning with product marketing and sales enablement (positioning, packaging/pricing inputs, launch readiness, and internal training), grounded in the value drivers of MeevoMD’s med spa workflows.

Senior Product Manager

Customer Success Manager

• Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses
• Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption
• Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
• Identifies opportunities to expand recurring revenue through cross-selling and up-selling
• Proactively monitors activity of current customers for signals that require outreach, escalation, or churn
• Coordinates and manages client contract renewal process
• Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customer
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Takes on new responsibilities when assigned by senior Client Success personnel
• Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams

Senior Product Manager

Client Success Manager