Customer Support Specialist

Millennium Systems International

Customer Support Specialist providing support for clients in the beauty and wellness sector. Engaging with customers via phone, email, and live chat in a dynamic software environment.

Posted 5/27/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
Support and training are provided to clients via phone, email, and live chat.
Document the issue in Salesforce and offer a resolution, so our clients are successful.
Stay up to date on Meevo product knowledge and internal business processes.
Build technical knowledge of Meevo’s products, integrations, and business scenarios.

Requirements

What you’ll need

Bachelor’s degree or Associates Degree preferred
Reliable Internet Service Provider
Excellent communication skills
0-5 years experience in customer service-related role
Tech savvy
Salesforce experience a plus!

Benefits

Comp & perks

Paid Time Off (PTO) and Holidays
Medical, Dental, and Vision Benefits
Life Insurance
Long-Term and Short-Term Disability Insurance
401(k) Retirement Plan
Learning & Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsinquisitive questioningtroubleshootingclient supporttechnical knowledge

Certifications

Bachelor’s degreeAssociates Degree