Customer Support Specialist – Wellness and Salon Space

Millennium Systems International

Customer Support Specialist at Millennium Systems International providing client training and support via phone, email, and chat. Assisting in troubleshooting and ensuring client success with the software.

Posted 6/17/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $39,000 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem
Troubleshoots product and training related questions
Support and training are provided to clients via phone, email, and live chat
Document the issue in Salesforce and offering a resolution

Requirements

What you’ll need

Bachelor’s degree or Associates Degree preferred
Reliable Internet Service Provider
Excellent communication skills
0- 5 years exp in customer service-related role
Tech savvy
Salesforce exp a plus!

Benefits

Comp & perks

Paid Time Off (PTO) and Holidays
Medical, Dental, and Vision Benefits
Life Insurance
Long-Term and Short-Term Disability Insurance
401(k) Retirement Plan
Learning & Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsinquisitive questioningtroubleshootingclient supporttraining

Certifications

Bachelor’s degreeAssociates Degree