Mercyhealth Wisconsin and Illinois

Team Lead

• Strong problem-solving abilities in complex situations.
• Participates and supports the plans in place for staff selection, evaluation, and orientation.
• Supports and partners with the Manager/Clinical Leader.
• Patient focused with a strong commitment to delivering quality, safety, and customer service.
• Accountable for achievement of patient satisfaction action plans.
• Supports process improvement in operations and quality.
• Utilizes critical thinking in regard to patient safety and experience.

RN/LPN Clinic Team Lead

Medical Assistant

• Rooms patients, collects assessment data and prepares patient according to specific need
• Assists in examination, treatment and other clinic procedures
• Assists with laboratory procedures, screening tests and QI projects
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate
• Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices
• Collects payment from patients and issues receipt where applicable
• Prepares and maintains patient charts
• Maintains and orders supplies

General

• Provides pre-hospital advanced life support care from the initial contact until patient care is relinquished to the accepting medical facility; maintains thorough patient care documentation (TraumaSoft/Epic) in a timely manner.
• Practices within his/her scope of practice as defined by the State of Illinois/Wisconsin and Mercyhealth.
• Maintains competency in knowledge and psychomotor skills by participating in ongoing laboratory and clinical experiences.
• Communicates educational needs to the program leadership.
• Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.
• Performs advanced skills and procedures as approved by Mercyhealth.
• Maintains documentation of required licensure, certifications, continuing education, and safety training, OSHA and HIPAA training, clinical rotations, and advanced procedures.
• Attends educational programs as required by the medical direct.
• Serves as a role model, educator and clinical resource.
• Participates regularly in departmental activities, simulation, projects and committees (to include research and publishing opportunities).
• Maintains awareness of current issues related to pre-hospital care through participation in professional activities, i.e., national, state legislative--elected or appointed.
• Acts as a preceptor and/or participates in on-boarding/orientation of new partners and students.
• Clearly communicates program goals and objectives.
• Knowledgeable in use and routine maintenance of all equipment and supplies used by Mercyhealth.
• Responsible for reporting medical equipment failures and taking initial steps to insure repair of equipment as directed.
• Maintains adequate supplies within program/ambulances to deliver patient care.
• Assist with the routine maintenance of the ambulance, equipment and facilities to ensure a clean, orderly, and professional appearance to insure rapid response to all transport requests.
• Functions as a CCTT ground team member by attending pre-call briefings and post-call debriefings.
• Assists in pre-call, i.e., radio, navigational, and weather observation activities.
• Complies with safety standards to assure safety of self, medical personnel, patient, and equipment.
• Conducts safety briefings as needed.
• Participates regularly in Mercyhealth meetings, activities, projects and committees (to include research and publishing opportunities).
• Participates in patient and referring institution follow-up and planned outreach marketing and education activities.
• Maintains a clean work and patient environment.
• Processes orders in an accurate and timely manner.
• Answers the telephone and call lights appropriately provides information or relays messages to patients and staff.
• Maintains and orders supplies- Including scanning, stocking and ordering new supplies and disposing of expired or damaged supplies within departments/ambulances.
• Performs venipuncture, IV access, 12-lead acquisition, blood glucose analysis, and CPR as ordered/directed.
• Assists with airway management, chest tube placement, CVP, and splinting interventions/applications by gathering appropriate supplies needed for procedures.
• Floats to outlying Mercyhealth facilities (Janesville, Rockford, Walworth, Harvard) based on identified needs/staffing models.
• Directs visitors to patients' rooms.
• Maintains medical records of current patients.
• Processes patient charges and orders supplies as needed.

Critical Care Transport Paramedic

Manager

• Set daily priorities, monitor accounts not coded
• Train and support coding specialists in assigning diagnoses and procedure codes for billing and statistical purposes
• Supervise, hire, train, onboard, evaluate, and develop staff through professional development, performance feedback, and coaching
• Develop reports and analyze data to identify areas for improvement
• Promote an environment of teamwork and service excellence within the department
• Ensure coordination of coding between HIM and chargemaster
• Assist in coding-related denial resolution
• Plan, develop and deploy coding education across the organization

Manager, Coding

Business Analyst

• Collects, analyzes, and interprets HR and workforce data related to but not limited to recruitment, retention, turnover, training, benefits, and compensation
• Prepares dashboards and reports to support strategic and operational HR decisions through data validation
• Ensures accuracy and consistency across HR systems
• Troubleshoots and maintains HR applications in assigned areas
• Identifies opportunities to streamline HR processes, focusing on staffing efficiency and compliance with healthcare regulations
• Supports implementation of new technologies, systems, and tools to enhance service delivery
• Generates reports that track, measure, and capture HR compliance
• Assists in maintaining confidential employee records and assists with audits and regulatory reporting
• Collaborates across HR and department teams to understand business needs and deliver relevant insights
• Provides analytical support for HR projects such as employee engagement initiatives and benefit utilization reviews

HR Business Analyst

Team Leader

• Monitors quantity and quality of work performed.
• Interviews, trains, supervises and evaluates employees.
• Maintains equipment and supplies for departments.
• Revises, develops, and implements policies, procedures and performance standards.
• Manages departmentalized expenses involving staff and materials.
• Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.
• Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by MH confidentiality and security agreement; shows respect and sensitivity for cultural differences; and effectively communicates information to partners; thinks system wide regarding processes and functions.
• Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork, supports and encourages positive change while giving value to individuals.
• Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.

Reception Team Leader

Technician

• Follows department procedures and manufacturer's written instructions for use (IFU) to perform the following duties with exceptional accuracy: Disassembles, inspects and prepares instruments for manual or mechanical decontamination always following Universal Precautions and proper use of PPE.
• Loads and operates mechanical washers and ultrasonic cleaners.
• Manually decontaminates and disinfects instruments as appropriate.
• Inspect clean instruments for damage and tests for proper function and sharpness.
• Assembles all instrument procedure sets according to the prescribed manner using tray lists.
• Replace missing instruments as required to complete instrument sets.
• Prepares instruments for sterilization using an aseptic technique, including wrapping or packaging for sterilization, using chemical indicators, and properly marking packages with identifying data.
• Loads and operates steam and hydrogen peroxide sterilizers.
• Uses biological, chemical, and process indicators appropriately and reviews and documents results in appropriate logs.
• Review physical monitoring printouts to confirm cycle parameters.
• Picks supplies and instruments to prepare case carts according to procedural preference lists.
• Inspects packaging for damage to ensure the integrity of sterility for all items and inspects all items for outdated items before distributing them to customers.
• Performs high-level disinfection of endoscopes.
• Loads and operates automatic endoscope reprocessors.
• Answers telephone and responds to customers' routine and urgent requests for supplies, instruments, and case carts professionally and expediently at all times.
• Notifies department leadership of facility and equipment problems and submits work requests as needed.
• Maintains assigned work areas and equipment in a clean and organized condition to meet standards for handling clean and sterile items and to maintain a safe work environment.
• Maintains a working knowledge of all surgical instrumentation.
• Maintains a working knowledge of instrument assembly and tracking software.
• Performs rounds to nearby clinical departments to deliver sterile instrumentation and retrieve used instrumentation.
• Cleans non-critical patient care equipment between uses.
• Assists with counting and stocking surgical supply inventory.
• Learns, understands, and is aware of all regulatory standards and bodies that make recommendations (FDA, AAMI, Joint Commission, to name a few).
• Must learn about the different chemistries they use, the effect they have on instrumentation, and what they are used for.
• Learn the proper use of the SPM Instrument tracking system.
• Learn how to prep and prepare instruments using IUSS (Immediate Use Steam Sterilization) for sterilization.
• Learns how to read and interpret instrument and equipment IFUs to ensure the proper reprocessing steps and assembly.
• Actively assist with the onboarding of new partners.
• Other duties as assigned based on department need.

Sterile Processing Technician

Clinic Medical Assistant – Interventional Pain

• Provide cardiac rehabilitation services through patient assessment, education, treatment planning, and supervised exercise sessions
• Coordinate referrals, intake scheduling, and new patient orientations while developing individualized care plans
• Serve as a case manager for assigned patients, monitoring progress, modifying treatment plans as needed
• Track outcomes and coordinate care with physicians and other healthcare professionals
• Monitor patient safety during rehabilitation sessions, including vital signs, EKGs, symptoms, and blood glucose testing when appropriate
• Facilitate individual and group education programs focused on cardiovascular health and lifestyle modification
• Support related wellness initiatives, including weight management services, fitness assessments, and community outreach

Clinical Exercise Physiologist

• Opportunity: Openings at our Belvidere, Rockford, & Roscoe, Illinois locations
• Build your individual schedule & practice as an employed provider with the partnership of your collaborating physician, operational leaders, and support staff.
• EPIC EMR
• Vast multi-specialty referral sources

Certified Nurse Midwife, CNM

Instructor

• Provides education and training to all disciplines of emergency care providers.
• Takes a leadership role in course development through assessment, planning, implementation, and evaluation of classroom, laboratory, clinical and on-line instruction.
• Demonstrates attributes of a professional educator: Self-motivated, effective communicator, effective time manager, team player, organized, knowledgeable, prepared, confident, respectful, student advocate.
• Responsible for EMT, AEMT, Paramedic and/or AHA Course development using the guidelines and curriculum outlined by state and/or the appropriate national agencies.
• Engages the learner and provides well-timed and effective feedback.
• Provides mentorship and/or supervision to the novice instructor.
• Instructs in at least one of the American Heart Association Classes (BLS, ACLS, PALS).
• Teaches at varied times and places using varied formats based on student demand: Day or evening, main campus, mobile Sim lab or on site of students' employment.

IMERT Training Instructor – Pool

Administrative Assistant

• Schedules appointments and gives information to callers.
• Relieves officials of clerical work and minor administrative details.
• Prepares correspondence, reports, spreadsheets, and meetings.
• Maintains calendars and assists in scheduling meetings and conferences.
• Manages Amion (scheduling) for physicians' schedules.
• Resolves routine inquiries and completes physician payroll and timekeeping.

Administrative Assistant – Full Time

• Perform specialized nuclear medicine imaging procedures to produce high-quality diagnostic images
• Prepare and educate patients, administer radioactive medications
• Operate advanced imaging equipment and ensure radiation safety standards are followed
• Collaborate with radiologists and healthcare teams to deliver patient care
• Provide instruction to obtain desired results, gain cooperation and minimize patient anxiety
• Document all information pertinent to nuclear medicine procedure in electronic medical record
• Order radiopharmaceutical through vendor specific protocol

Nuclear Medicine Technologist

Therapist

• Responsible for the evaluation, planning and implementation of a treatment plan addressing the functional needs of a variety of patient diagnoses.
• Integrates subjective and objective data to establish a treatment plan.
• Utilizes exercise, physical agents, and manual techniques to address deficits.
• Maintains a thorough record of services provided with appropriate coding and billing.
• Communicates with other disciplines and referring providers to enhance outcomes.
• Performs thorough and timely electronic documentation.
• Participates actively in the PI and CQI process.
• Assists in the orientation, training and mentoring of new partners.
• Participates in cost saving initiatives within the department.
• Takes an active role in the performance improvement process.
• Maintain a high standard of patient care.

Occupational Therapist – Full Time

Compliance

• Assist the System 340B Manager with daily 340B program operations and compliance activities.
• Lead and support 340B-related projects as needed, while collaborating with internal and external stakeholders to enhance program efficiency.
• Maintain up-to-date policies and procedures on 340B purchasing processes.
• Develop systems and processes to limit program liabilities and provide proper audits to identify risk.
• Review 340B Program policies and procedures on an ongoing basis and offer contributions to ensure compliance.
• Develop proper 340B quality assurance training for employees as appropriate.