Reception Team Leader

Mercyhealth Wisconsin and Illinois

Reception Team Leader managing departmental operations and staff at Mercyhealth. Ensures high-quality service and adherence to policies across multiple facilities in Illinois.

Posted 7/11/2026full-timeMcHenry • Illinois • 🇺🇸 United StatesSenior💰 $39,569 - $59,353 per yearWebsite

About the role

Key responsibilities & impact

Monitors quantity and quality of work performed.
Interviews, trains, supervises and evaluates employees.
Maintains equipment and supplies for departments.
Revises, develops, and implements policies, procedures and performance standards.
Manages departmentalized expenses involving staff and materials.
Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.
Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by MH confidentiality and security agreement; shows respect and sensitivity for cultural differences; and effectively communicates information to partners; thinks system wide regarding processes and functions.
Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork, supports and encourages positive change while giving value to individuals.
Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.

Requirements

What you’ll need

One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required.
Bachelor of Science degree in a related field is preferred.
Three to five years of Supervisory experience preferred.
Knowledge of internet software, payroll systems, spreadsheet software, billing and patient appointment software and word processing software to include Word, Excel and Power Point.

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance StandardsQuality ImprovementCost Saving MeasuresFiscal ResponsibilityOperational Efficiency

Soft Skills

TeamworkAdaptabilityAttention to DetailCultural SensitivityFeedback Reception

Certifications

One Year Certificate from College or Technical School