Megaport

Backend Engineer

• Design, develop, and maintain RESTful APIs for seamless customer integration. Ensure API scalability, security, and adherence to best practices.
• Proactively manage and reduce technical debt while optimising system architecture, ensuring stability and performance.
• Actively participate in code reviews and knowledge sharing.
• Applying and promoting best practices and design patterns within our engineering teams.
• Drive the complete lifecycle of small feature development, from initial concept and design through to implementation and successful delivery.
• Participate actively in Megaport's agile development process and drive continuous improvement within the engineering team.

Backend Software Engineer

Recruitment

• Spend time in our Brisbane office to stay connected to our team, culture, and the buzz of what’s happening.
• Manage end-to-end recruitment across a mix of roles, helping us grow with the right people at the right time.
• Source talent in creative and thoughtful ways – using networks, outreach, and great conversations.
• Work closely with hiring managers, supporting them with insights and helping them navigate the hiring process.
• Create a smooth, friendly, and memorable candidate experience at every step.
• Keep our processes tidy and organised, from ATS updates to contracts and onboarding support.
• Provide support, guidance, and knowledge-sharing to members of the TA team, helping build confidence and capability.
• Contribute to a strong team culture by sharing best-practice recruitment approaches, tools, and insights with the wider TA team.
• Share ideas that help us improve and evolve our recruitment processes, enhancing candidate experience as we grow.

Talent Acquisition Specialist

• Developing client tools for the Megaport API in Go including our terraform provider, client SDKs, and CLI tools.
• Working closely with our API teams
• Meeting with developers in the west coast USA, and Brisbane Australia
• Help triage bug reports, feature requests, and customer questions about our public API tools

Junior Backend Software Engineer, Terraform

Sales

• Reporting to the EVP, GTM Transformation, this role will build and lead Megaport’s first dedicated Compute (Latitude) Specialist team in North America.
• Establish the strategy, operating model, and execution rhythm for how to bring Compute-as-a-Service to market.
• Design and pilot early GTM plays, hire and develop the first generation of Compute Sales Specialists & Architects.
• Validate what works with customers and scale the motion across the business.
• Work closely with Product, Marketing, Channel, and Customer Success to integrate compute and connectivity into one unified commercial motion.
• Receive direct support, coaching, and partnership from GTM Transformation leadership to establish foundational processes, operating rhythms, and team cadence.

Director, Compute Sales Leader – Latitude

Creative Strategist

• Own creative direction and visual strategy across all channels
• Ensure brand identity is consistent and elevated across touchpoints
• Translate brand narratives into compelling, scroll-stopping content
• Build executive content & social strategy
• Lead content planning across social, podcast, email, SMS, web, and print
• Produce and edit high-quality content optimized for each platform
• Coordinate and direct shoots, events, and real-time coverage
• Build content systems and workflows that improve speed and quality
• Manage influencer relationships, talent sourcing, and creator activations
• Oversee partner content programs
• Develop campaigns that drive brand awareness, demand, and virality
• Plan and deliver integrated campaigns tied to launches, events, and cultural moments
• Create demand around community-driven and event-based storytelling
• Support Megaport champion and voice of the customer program content and digital scale
• Analyze content performance across platforms and use insights to guide decisions
• Continuously test creative formats, messaging, and storytelling frameworks
• Work closely with product marketing, brand, partnerships, and leadership teams

Social & Creative Strategy Manager

Solutions Engineer

• Lead all compute discovery, architecture design, sizing, and performance mapping for customer workloads.
• Translate technical requirements into tailored bare metal, GPU/accelerated compute, and storage configurations.
• Deliver technical demos, workshops, whiteboarding sessions, and proofs of concepts.
• Validate solution feasibility and ensure alignment with Latitude’s compute deployment model.
• Build architecture documentation that drives clarity and accelerates customer decision-making.
• Act as the technical compute specialist embedded into Megaport Sales Pods, supporting opportunity qualification and deep technical discussions.
• Bring credibility to conversations involving workload performance, scaling strategy, virtualization, containerization, or hybrid deployment models.
• Collaborate with Megaport Solution Architects when cloud connectivity or network design is relevant, ensuring a unified customer approach.
• Help Sales Executives position the combined Megaport + Latitude value proposition while staying anchored in compute expertise.
• Partner with Product and Engineering to relay customer feedback and influence roadmap direction.
• Work with Latitude Procurement and Operations to confirm server availability, GPU/CPU classes, and deployment timelines. Maintain accurate technical notes and solution details within CRM systems.
• Support customers through evaluations, pilots, and onboarding with hands-on technical guidance.
• Troubleshoot early-stage issues, validate workload performance, and ensure successful deployment.
• Provide a smooth handoff into long-term success with well-defined architecture documentation.
• Develop trusted customer relationships by understanding compute strategies and positioning Latitude.sh solutions effectively.
• Increase customer adoption and expansion of Latitude.sh’s infrastructure offerings across the territory through hands-on technical support.

Compute Technical Solutions Architect

• Lead all compute discovery, architecture design, sizing, and performance mapping for customer workloads.
• Translate technical requirements into tailored bare metal, GPU/accelerated compute, and storage configurations.
• Deliver technical demos, workshops, whiteboarding sessions, and proofs of concepts.
• Validate solution feasibility and ensure alignment with Latitude’s compute deployment model.
• Build architecture documentation that drives clarity and accelerates customer decision-making.
• Act as the technical compute specialist embedded into Megaport Sales Pods, supporting opportunity qualification and deep technical discussions.
• Bring credibility to conversations involving workload performance, scaling strategy, virtualization, containerization, or hybrid deployment models.
• Collaborate with Megaport Solution Architects when cloud connectivity or network design is relevant, ensuring a unified customer approach.
• Support customers through evaluations, pilots, and onboarding with hands-on technical guidance.
• Troubleshoot early-stage issues, validate workload performance, and ensure successful deployment.

Solutions Architect

• Act as a subject matter expert for compute, supporting both Latitude.sh and Megaport sales and customer success teams across your region.
• Define and execute the go-to-market compute sales strategy for designated territory. This includes but is not limited to prospecting, identifying customer business objectives, managing customer interactions, collaborating with SAs to drive solution sales, and engaging with key decision makers, influencers and Megaport & Latitude Champions within your customer base.
• This role will collaborate with Solution Architects and Customer Success Managers to drive, grow, nurture and retain targeted revenue, while providing world-class customer experience.
• Maintain up-to-date, accurate and detailed weekly forecast funnel in order to meet or exceed sales quota requirements.
• Gather information on target markets, potential clients and the most favorable business models, and partner with the sales management and client management teams to define the most effective strategies to penetrate markets.
• Partnering with the channel sales team to engage in campaigns and programs that will be used to drive value.
• Act as a subject matter expert for compute, supporting both Latitude.sh and Megaport sales and customer success teams across your region.
• Define and implement territory sales plans that strategically build a network of key clients and extend market reach.
• Define and execute territory sales plans that build a strong pipeline of compute opportunities, leveraging Megaport’s ecosystem while developing your own network of key accounts.
• Develop customer relationships within your assigned territory with an understanding of their compute strategy and where Latitude.sh may fit in.
• Tailor and articulate strong value propositions for both compute-only and compute-plus-network scenarios, depending on each client’s use case and workloads.
• Partner with Product and Procurement, bringing relevant insights, suggestions, and feedback to drive improvements and explore new possibilities (features, solutions, and more).

Compute Sales Specialist

Platform Engineer

• Deploy and manage services on our global fleet of Kubernetes clusters, supporting both internal infrastructure and external products
• Troubleshooting and resolution of complex Kubernetes issues in both our lab and production environments, ensuring high availability and performance
• Mentor and develop team members by sharing your Kubernetes expertise and elevating the team’s technical capabilities
• Enhance automation infrastructure by building and improving systems for new node and cluster onboarding
• Strengthen security posture by continually improving access logging, monitoring, and implementing security best practices
• Collaborate cross-functionally with our global engineering teams to understand requirements and develop solutions

• Help drive expanding capabilities across connectivity and cloud-enabled services
• Play a key role in shaping Megaport's future initiatives

Support Engineer

• Provide high-quality customer service to global customers.
• Manage communication through phone, email, and online platforms.
• Meet or exceed customer support targets (KPIs and SLAs).
• Follow all company procedures and policies.
• Document your work clearly using the required systems and software.
• Troubleshoot network, portal, and account issues using different tools.
• Focus on resolving issues on first contact and keep customers informed until resolved.
• Find ways to help customers improve and optimise their services.
• Think creatively to achieve the best outcome for customers.
• Handle requests from vendors, suppliers, and internal teams.
• Provide accurate and detailed updates on unresolved incidents to management and other teams.

Technical Support Engineer

Customer Support

• Deliver high-quality customer support in English and Spanish.
• Identify opportunities for customers to optimize their services.
• Providing high-quality customer service.
• Meet or exceed customer support KPIs and SLAs.
• Adhering to operating procedures and policies.
• Thoroughly document work using relevant systems/software.
• Troubleshoot network, portal, and account issues using various tools.
• Prioritise first contact resolution and manage customer communication until resolution.
• Manage requests from vendors, suppliers and other business units.
• Provide accurate and detailed information on unresolved incidents as the interface with key business units, customers, and management.

Customer Support Specialist

Financial Planning and Analysis

• Working with the team to complete the month end, quarter end and year end procedures in a timely manner from transaction posting through to management reporting
• Managing and maintaining financial records, including general ledger accounts and financial statements
• Reviewing financial documents and transactions to ensure accuracy and compliance
• Performing financial analysis and reporting to support business decisions.
• Preparing and reviewing annual/quarterly budgets, forecasts and financial reports.
• Partner with stakeholders to track and communicate the status of current and upcoming capital projects
• Develop, implement, and maintain accounting policies and procedures in the company
• Prepare supporting schedules to half-year and full-year financial statements and reporting
• Perform general ledger reconciliations evidencing sound financial control of relevant entities.
• Develop commercial understanding to assist with providing financial partnership with the business and provide insightful analysis to management
• Contribute to annual budgeting and rolling forecasts
• Prepare ad hoc reports and analysis as needed

Financial Accountant

Accounts Receivable

• Monitor customer accounts and follow up on overdue balances
• Liaise with customers and internal departments to ensure payment efficiency
• Reconcile customer accounts to resolve queries, interacting with Customer Support to process any billing amendments if required
• Ensure Megaport collection process is applied and adhered to in relation to overdue accounts
• Maintain strong working relationships with internal and external stakeholders
• Support Accounts Receivable Officer with bank receipting and bill runs
• Other finance and administrative duties as required

Accounts Receivable Specialist

Marketing

• Lead joint marketing efforts with key strategic partners including AWS, Microsoft Azure, Google Cloud, Cisco, Fortinet, and Palo Alto Networks.
• Build and manage co-marketing programs - from shared webinars and digital campaigns to thought leadership, field events, and partner launches.
• Develop co-branded content and assets that highlight joint value propositions and customer success.
• Manage relationships with partner marketing contacts to ensure alignment, execution, and mutual value.
• Work closely with Partner and Alliance Sales teams to align campaigns with joint revenue goals and strategic initiatives.
• Develop and own go-to-market plans for high-value verticals (e.g., AI, Finance, Healthcare, Media, Voice&Video), working across Marketing, Sales, and Product to ensure alignment.
• Build vertical-specific messaging frameworks and content that clearly articulate Megaport’s value proposition in each target industry.
• Create and execute integrated marketing campaigns that drive awareness, engagement, and pipeline within defined verticals and that speak directly to the challenges and priorities of each sector.
• Partner with Sales to develop ABM programs for target accounts in the above-mentioned verticals.
• Drive utilization of Megaport’s Marketplace to increase interconnections between our vertically aligned exchanges such as the AIx, FSx, VVxIdentify industry events, publications, associations, and influencers that provide strategic opportunities to build Megaport’s brand and reach in key verticals.
• Monitor trends, news, and regulations affecting each vertical to ensure messaging stays current and relevant.
• Analyze and report on campaign performance and pipeline impact by vertical, using insights to optimize content and strategy continuously.

Alliances and Vertical Marketing Manager

Business Development Rep

• Lead the end-to-end process of new market entry from evaluation and prioritization to launch execution.
• Conduct research and analysis to identify high-potential geographies and verticals.
• Develop go-to-market plans including investment requirements, partner alignment, and operational readiness.
• Serve as project leader, driving cross-functional alignment (Sales, Product, Marketing, Engineering, Finance, Legal) to ensure on-time and successful launches.
• Build repeatable playbooks for market expansion to accelerate entry into additional regions.
• Track success metrics post-launch: partner adoption, pipeline growth, and revenue contribution.
• Identify, prioritise, and launch ecosystem partnerships and initiatives to create value for Megaport's customers and accelerate revenue growth of our NaaS solutions.
• Develop and execute a global ecosystem growth strategy aligned with Megaport's business objectives and market opportunities.
• Identify key ecosystem service providers and partners, including cloud service providers, specific vertical ISVs, technology platforms, Carriers, ISPs, and Global Managed Service Providers, to drive innovation and create value-added solutions for customers.
• Help to develop new revenue streams and expand market share.
• Cultivate and nurture relationships with strategic ecosystem partners, including executive and multi-level engagement, to drive collaboration, co-innovation, and joint go-to-market initiatives.
• Construct and lead negotiations and partnership agreements to establish mutually beneficial terms and conditions.
• Collaborate and engage with cross-functional teams, including sales, marketing, product management, and engineering, to ensure alignment of ecosystem partnerships with customer and partner needs and market trends.

Director, Global Business Development

Technical Account Manager

• About Megaport – We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
• Our Team Culture – We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
• The Role – We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.
• As part of the Premium Support business function, you''ll manage and support customers who have adopted our premium tier service offering. You''ll be the primary point of contact for these customers, providing a high-touch experience that includes:
• Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
• Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
• This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You''ll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.