Megaport

Account Executive

• Own the end-to-end sales process for Mid-Market customers—from prospecting through close.
• Execute territory plans focused on companies with fewer than 1,000 employees and less than $100M in revenue.
• Identify customer objectives and design network and cloud solutions to match.
• Partner with your Sr. Enterprise Sales Executive for coaching, account collaboration, and territory strategy.
• Work cross-functionally with Solutions Architects and Customer Success Managers to ensure solution delivery and post-sale growth.
• Prospect new logos via outbound engagement and partner collaboration across VARs, MSPs, and agents.
• Build relationships with key decision-makers—primarily IT Directors, Network Engineers, and Heads of Infrastructure.
• Maintain accurate forecasting and pipeline discipline in CRM to achieve sales targets.
• Engage with our Channel team to support field activities and help drive business through the channel.
• Stay current on Megaport solutions, market trends, and cloud partner offerings (AWS, Azure, GCP, Oracle).
• Represent Megaport with integrity, urgency, and a value-first mindset.

Sales Executive

• Prospect, create, develop, and secure new business through a hybrid approach of Direct Sales to Enterprise customers and engagement with channel partners across the UK&I region, with a key focus on revenue-generating targets.
• Develop and manage relationships with key channel partners and ecosystems to drive co-selling and indirect revenue opportunities.
• Continuously building and managing sales pipeline from both direct and partner sources, and reporting pipeline activities to senior management.
• Profile and architect cloud-based network solutions for Enterprises.
• Learn and develop in-depth knowledge of Megaport products and solutions, including complete products, as well as the products of our key cloud services partners (AWS, Azure, Google, Oracle, etc) and vendor alliance partners (Cisco, Fortinet, Palo Alto, VMWare, Aruba, Versa, etc)
• Research current business drivers, business strategic objectives and key stakeholders for prospects to develop solution offerings on our network fabric.
• Gather information on target markets, potential clients and the most favourable business models, and partner with the sales management and client management teams to define the most effective strategies to penetrate markets.
• Act as the primary interface for key channel partners while also executing direct hunting and engaging in targeted campaigns and programs.

Customer Success Manager

• As part of the Customer Account Team, this role will collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience.
• Carry quarterly expansion targets for the assigned customer portfolio, identifying and executing upsell and cross-sell opportunities while building and maintaining a healthy pipeline of growth opportunities within existing accounts.
• Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about Megaport enhancements, new products and ecosystem partners.
• Own and proactively drive the renewal process across a wide base of customers, increasing long-term revenue by converting customers from month-to-month to term subscriptions and identifying expansion opportunities during renewal cycles.
• Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness and opportunities to engage with Megaport and our partner community.
• Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value.
• Nurture the nominated customer base, identifying key targets and executing an account growth strategy aligned to customer needs, vertical opportunities, and Megaport solutions.
• Ensure each new customer follows a formal onboarding process, with key milestones and activities documented in Salesforce to enable transparency, knowledge transfer, and consistent customer experience across the team.
• Work closely with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product teams to deliver a seamless customer experience.
• Represent your team’s insights and feedback in internal discussions to shape product and process improvements.
• Ensure your team is capturing key insights during customer engagement to support continuous improvement.
• Maintain in-depth knowledge of Megaport products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products. Maintain and share a value add opinion on Megaport and where we fit in the customer's ecosystem.
• Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth.

• Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact for our existing customers.
• This is a commercial, revenue-generating role focused on post-sale account growth, customer retention, and long-term value creation.
• The CSM will own and manage the ongoing commercial relationships with customers, with a main focus on upselling, cross-selling, and driving product adoption.
• This role carries quarterly expansion revenue targets, and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.
• You will be accountable for driving incremental sales and retaining existing revenue, proactively engaging customers to introduce new product enhancements, service developments, pricing initiatives, and other benefits of the Megaport platform.
• The position will sit within the wider Customer Account Team, working closely alongside a Direct Sales Executive and Solutions Architect in California.
• The CSM plays an integral role within the team and is responsible for owning the post-sales commercial lifecycle for a nominated account list.
• The goal is to expand revenue, retain customers, and continuously develop increased value within the assigned account base from the numerous and ever-growing range of Megaport benefits.

Controller

• Managing the full end-to-end accounting, financial reporting, and shared services teams, including accounting, financial reporting, accounts receivable, payable, and banking
• Responsible for accurate and complete monthly, quarterly, and annual financial Board reporting
• Ensure accounting ledgers are kept under accounting standards and maintained to a high standard, including intercompany eliminations, balances, and throughput
• Development and refresh of key accounting procedures & policies
• Maintain a strong financial control environment, suitable for an ASX-listed group, including full control of the balance sheet
• Continual focus on improving processes and procedures with a view to reducing manual intervention wherever possible
• Significant team management, including mentoring and staff development
• Resolving technical accounting issues

Group Financial Controller

Financial Planning and Analysis

• Collaborate closely with US sales and the operations teams to provide financial insights, support strategic decision-making, and act as a trusted finance advisor.
• - Support the US sales team on deal structures through pricing, discount, product and deal structure requests, ensuring alignment with company guidelines and strategies.
• - Evaluate new partnerships and business expansion opportunities with the US sales and partner teams by developing data-driven business cases & recommendations to leadership.
• - Support the design, analysis, and management of commission structures, ensuring alignment with company strategies, and the timely and accurate execution of payments.
• - Prepare regular financial reports, including performance reporting, forecasting, and variance analysis to drive commercial success. Develop dashboards and enhanced KPI metrics to measure and support the continued success of commercial strategies.
• - Act as an on-the-ground finance contact for the US team, addressing real-time financial queries, coordinating with the Australian team to ensure seamless financial operations.
• - Bridge time zone and geographical gaps to foster seamless communication with the Australian finance team, sharing insights and best practices.

Commercial Finance Analyst

Data Engineer

• Designing, implementing and managing data pipelines.
• Work closely with the Data Office, both from a design perspective as well as hands-on technical development.
• Assist in building a team culture of good architecture and design, understand best practices throughout the team, focus on operational excellence, security, reliability and performance and help us optimise our costs in relation to all things Data Warehousing.
• Focus on the day-to-day operations of the Megaport data warehouse environment.
• Support the BI reporting and analytics functions of Megaport.

DataOps Engineer

• Reporting to the Sr. Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR.
• You will be responsible for the day-to-day execution of our customer success strategy in your region, guiding your team to deepen relationships with customers, uncover upsell and cross-sell opportunities, and improve the overall customer experience.
• You will play a critical role in aligning your team’s efforts with company goals and will continue to implement the Sr. Director and Global Head of Customer Success's plans and vision for the success of this team.

Regional Manager – Customer Success

Marketing

• Develop, enhance, and maintain static websites and landing pages using Hugo and Jamstack tooling.
• Own website performance, responsiveness, accessibility, and overall user experience.
• Implement and maintain technical SEO best practices (crawlability, indexing, redirects, canonicalisation, structured data, metadata, and internal linking).
• Optimise content and technical structure for AEO and GEO to improve visibility across traditional search engines and AI-powered platforms.
• Proactively monitor GA4, Google Search Console, SEMrush, and other tools to identify issues and ship improvements.
• Troubleshoot and resolve front-end development issues to ensure seamless experiences across devices and browsers.
• Implement CRO initiatives, including A/B testing (e.g. VWO) and conversion optimisation experiments.
• Configure and manage tracking infrastructure using Google Tag Manager, GA4, Segment, and related tools.
• Ensure client-side and server-side tracking is implemented correctly and aligned to privacy compliance requirements (GDPR, CCPA, AU Privacy Act, etc.).
• Maintain platform configurations and collaborate with hosting providers to ensure uptime, performance, and security.
• Maintain a clear, prioritised website backlog in Jira and close the loop on delivery.
• Produce clear documentation: SEO audits, optimisation plans, and performance updates with measurable impact.

Website Marketing Specialist

Mid Market Sales Executive

• Develop and execute a comprehensive field marketing strategy for India aligned with overall company goals and objectives.
• Collaborate with the local Sales Leadership team to ensure initiatives support pipeline growth and sales targets.
• Collaborate with the global marketing team to ensure consistency and integration of regional and global marketing initiatives.
• Demonstrate Marketing Initiatives support pipeline growth
• Develop and execute targeted campaigns to drive awareness, engagement, and pipeline growth across India.
• Support new logo acquisition and demonstrate marketing contribution
• Own customer marketing initiatives to support customer retention and upsell.
• Activate a mix of social, digital, content, partner, and event channels to drive performance.
• Event Support & Management:Own planning and execution of in-country events, including industry conferences, partner events, roundtables, and customer engagements.
• Work closely with Sales to ensure event activity aligns to priority accounts and pipeline objectives.
• Manage event logistics and follow-up to ensure strong ROI and lead progression.
• Work with sales leadership to identify and recruit channel partners
• Cultivate strong relationships with key industry partners, associations, and influencers to amplify Megaport's presence in the region.
• Collaborate with our partner ecosystem of data center operators, cloud providers and resellers to jointly execute partner programs and co-marketing initiatives.
• Create compelling and region-specific marketing collateral, including presentations, case studies, and whitepapers. Adapt regional content, messaging, and campaigns for the India market.
• Support the development of local customer stories, case studies, and sales enablement materials where required.
• Ensuring content resonates with the target audience and supports lead and revenue generation efforts.
• Data Analysis and Reporting: Utilize analytics tools, including Marketo and Salesforce, to measure and analyze the performance of marketing campaigns and initiatives.
• Use your reporting insights to improve your performance over time, and share key lessons with the wider team.

Field Marketing Manager

• Own the end-to-end sales process for Mid-Market customers—from prospecting through close.
• Execute territory plans focused on companies with fewer than 2,000 employees and less than $1B in revenue.
• Identify customer objectives and design network and cloud solutions to match.
• Partner with your Sr. Enterprise Sales Executive for coaching, account collaboration, and territory strategy.
• Work cross-functionally with Solutions Architects and Customer Success Managers to ensure solution delivery and post-sale growth.
• Prospect new logos via outbound engagement and partner collaboration across VARs, MSPs, and agents.
• Build relationships with key decision-makers—primarily IT Directors, Network Engineers, and Heads of Infrastructure.
• Maintain accurate forecasting and pipeline discipline in CRM to achieve sales targets.
• Engage with our Channel team to support field activities and help drive business through the channel.
• Stay current on Megaport solutions, market trends, and cloud partner offerings (AWS, Azure, GCP, Oracle).
• Represent Megaport with integrity, urgency, and a value-first mindset.

Account Executive, Commercial

Sales Development Rep

• Use Phone/Email/LinkedIn/Video to connect with prospective customers.
• Follow up, manage, and drive qualified inbound marketing leads to book a meeting and create sales-accepted opportunities, with the mission to effectively grow the sales pipeline to achieve our regional revenue goals.
• Utilize and leverage our various sales and lead generation tools to identify, develop, and manage marketing leads effectively, including Gong, LinkedIn Sales Navigator, Zoominfo, and UserGems.
• Learn & understand how Megaport solutions address various customer pain points.
• Be able to communicate Megaport value prop to manager and practitioner personas.
• Identify and source sales opportunities that align with the ideal customer profile for Megaport for the purposes of maximizing solution value and product adoption.
• Manage & interact with prospects via our website live chat tool.
• Work side by side with Megaport Sales Executives and other Megaport sellers to help drive Megaport revenue growth.
• Acquire, update, and maintain contact information within the Salesforce CRM, providing the account team with information to ensure opportunities are understood and next steps are clearly identified. Work in coordination with sales executives, solution architects, and broader POD account teams to identify potential customers, qualify, and schedule demonstrations.
• Weekly review of leads developed, new leads added, and any field sales intelligence; keep records and generate reports on all phases of activities.
• Keep informed on new products, services, and other general information of interest to customers through successful completion of sales training and self-study.
• Manage and maintain a pipeline of interested prospects.
• Collaborate with Marketing to execute various demand generation campaigns.
• Invite and drive attendance to company events and regional trade shows.
• Develop your SaaS sales career through ongoing training and 1:1 coaching.

Sales Development Representative

Account Manager

• Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
• Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
• Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
• Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
• Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
• Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
• Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
• Follow established processes while contributing fresh ideas to help us scale more efficiently.
• Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.

Account Manager, Compute

• Commercial & Account Support: Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
• Account Growth: Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
• Operational Coordination: Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
• Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
• Billing & Account Maintenance: Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
• Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
• Team Collaboration & Growth: The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
• Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
• Technical Mastery: Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.