NOC Engineer

Megaport

NOC Engineer resolving technical network issues at Megaport, providing exceptional support experiences while collaborating with global teams.

Posted 7/15/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network support and infrastructure management, with a strong focus on troubleshooting, customer service, and collaboration across global teams. Proficient in networking protocols and hands-on experience with various network equipment, ensuring effective resolution of complex issues.

Highest-signal resume keywords

CCNA CertificationNetwork Support ExperienceMPLS, OSPF, BGP ProficiencyCustomer Service OrientationNetwork Infrastructure Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingIP ConfigurationsVLAN ManagementSwitching and RoutingOptical NetworkingMonitoring ToolsRoot Cause AnalysisTechnical DocumentationIncident ManagementNetwork Equipment Handling

Soft Skills

Clear CommunicationTeam CollaborationInterpersonal SkillsDetail-OrientedProactive Problem Solving

Tools & Technologies

Cisco EquipmentJuniper EquipmentNokia EquipmentOpenGearTechnical Support Software

Certifications & Qualifications

CCNAJNCIA

Industry Keywords

ISPCloud EnvironmentsData Center EnvironmentsNetwork OperationsCustomer Support

Tech Stack

Tools & technologies

CloudSwitching

About the role

Key responsibilities & impact

Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.
Perform remote troubleshooting sessions to resolve network issues efficiently.
Plan, process, manage and implement network changes prescribed by Megaport Engineering and third party suppliers.
Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.
Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.
Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.
Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.
Collaborate with Technical Support Engineers and key business units to ensure high level customer service, including the provision of accurate and detailed information.
Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.
Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.
Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.
Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.
Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.
Contribute to internal knowledge management by maintaining and improving documentation.
Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.

Requirements

What you’ll need

Bachelor’s Degree in IT, Networking, or a related field.
5+ years of experience in network support or infrastructure (ISP, cloud or data center environments)
CCNA or JNCIA certification (or equivalent) required.
Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.
Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.
Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).
Proficiency with relevant software tools and systems used in technical support and network operations.
Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.
Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions.
Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.
Excellent written and verbal communication skills in English.
Ability to collaborate effectively with global teams while also working independently when required.
Team-oriented mindset with a focus on cooperation, mutual support, and shared success.
Strong interpersonal skills to build positive relationships with customers and colleagues across regions.
Detail-oriented, organised, and committed to delivering high-quality results.
Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.
Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation

Benefits

Comp & perks

Hybrid work model
Annual 5% performance-based incentive bonus in addition to base salary
Statutory offering and competitive package included
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression