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Tech Stack
Tools & technologiesCloudCyber SecurityTerraform
About the role
Key responsibilities & impact- Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
- Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
- Deliver regular technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
- Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
- Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
- Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
- Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
- Collaborate with SIs and VARs to support co-selling opportunities.
- Keep partners up to date with the latest Megaport service offerings and solution capabilities.
- Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
Requirements
What you’ll need- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
- Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
- Strong presentation skills and delivery of product demonstrations.
- Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
- Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
- Excellent project coordination, prioritisation, and stakeholder management skills.
- Familiarity with Lv1-3 support desk processes and managed service environments.
- Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
- Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.
Benefits
Comp & perks- Flexible working environment – a remote-first culture with coworking options available.
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our *Legend* and *Kudos* awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise networkingcloud connectivitySD-WANcloud/virtualisation networking solutionsLayer 2 architectureLayer 3 architecturecarrier networksinterconnection strategiesIaC practicesTerraform
Soft Skills
presentation skillsproject coordinationprioritisationstakeholder managementcollaborative mindsetself-startercommunication skillstechnical advocacycustomer engagementleadership