Medtronic

Director

• Develop and execute long-term category and supplier strategies for plastics, extrusions, and resins that support business growth, innovation, and operational excellence.
• Lead supplier selection, qualification, make-versus-buy decisions, outsourcing initiatives, and supply transitions across a global supply base.
• Drive strategic negotiations and managing complex commercial agreements, partnering closely with Legal and key stakeholders to mitigate risk and maximize value.
• Monitor market dynamics, technology trends, and competitive intelligence to inform sourcing strategies and strengthen Medtronic's competitive advantage.
• Build long-range supply roadmaps and accelerating supplier innovation to support new product development, business continuity, and technology advancement.
• Utilize data, analytics, and supplier performance metrics to optimize the supply base, improve resiliency, and identify cost reduction opportunities.
• Lead supplier rationalization, regionalization, localization, and strategic alliance initiatives that enhance efficiency and scale.
• Develop and leading a high-performing global commodity management team while influencing executive stakeholders and driving alignment across multiple Operating Units.
• Through strategic leadership and cross-functional collaboration, you will help shape the future of Medtronic's global supply network while delivering measurable impact on cost, quality, innovation, and patient outcomes.

Director, Category Management – Plastics, Extrusions & Resins

Procurement

• Analyze transportation spend, volumes, rates, fuel surcharges, and service performance across global transportation categories.
• Develop and maintain dashboards, scorecards, reports, and KPI tracking tools using Power BI, Excel, and other analytical platforms.
• Identify trends, cost drivers, risks, and improvement opportunities through data analysis.
• Support monthly, quarterly, and annual business reviews with transportation suppliers.
• Ensure data accuracy and consistency across multiple systems and reporting sources.
• Support strategic sourcing initiatives by gathering and analyzing supplier, market, and internal spend data.
• Assist with Request for Proposal (RFP) activities, bid analysis, benchmarking, and supplier evaluations.
• Prepare business cases and fact-based recommendations to support sourcing decisions.
• Maintain transportation category spend databases and savings tracking tools.

Strategic Sourcing Specialist

Marketing

• Develop and execute the EMEA Service Marketing strategy aligned with business growth objectives
• Create competitive service offerings and identify opportunities to increase revenue and market share
• Provide market insights through customer feedback, research, and industry analysis to support commercial decision-making
• Lead service sales enablement initiatives, including training, engagement activities, and sales tools
• Support global service branding, communications, digital marketing, and customer engagement strategies
• Build strong relationships with Operating Units, regional teams, and senior stakeholders

Service Marketing Manager – EMEA

Clinical Specialist

• Provide detailed technical support for Superficial Venous Intervention s (SVI) products and procedures to a wide range of clinical base including physicians, nurses and technicians.
• Support sales representatives with customer product training and coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products.
• Provide training on superficial venous ultrasound, the Closure System, Closure Fast, RFS, RFG2, VenaSeal , supporting supplies and materials required for our procedures, and products.
• This includes ultrasound in-services, product in-services, mock cases, case coverage, and participation in field employee training.
• Provide case support as needed to drive business Training and educating customers on our products and associated procedures.
• Work with physicians and lab/office staff in case selection process.
• Resolve site customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
• Support territory sales strategy through partnership with sales, in-servicing and market development activities, inventory support, PO collection and technical case support
• Demonstrate flexibility in supporting technical case coverage
• Provide education and support to CVG sales and clinical counterparts on peripheral products and partner within the team and CVG to share and leverage best practices.
• Participate in company sponsored training/educational offerings
• Build and maintain technical knowledge and skill set
• Provide regular feedback to Research and Development staff regarding product performance issues and possible product improvements.
• Work closely with Sales team to develop site specific sales strategies to assist in selling Venous Vascular products in the United States to established accounts.
• Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.
• Call points will include the hospital, surgery center and physician office as necessary.
• Keep manager informed of changes in work schedule and/or workload.
• Adheres to financial, regulatory, quality compliance standards and requirements

Principal Clinical Specialist, Superficial Venous Interventions

Customer Specialist

• Serve as a subject matter expert (SME) for customer contracting and payment processes
• Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows
• Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization
• Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies
• Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement
• Support system enhancements, testing, and implementation activities related to contract and payment management platforms
• Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes
• Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance
• Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units
• Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations
• Proactively identify operational risks and compliance considerations and recommend mitigation strategies
• Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution
• Receive and process requests to create contract records as well as payments

Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Learning and Development

• Develop and implement a Pelvic Health HCP education strategy and curriculum aligned with business priorities, to include clear learning pathways, objectives, target audiences, tools, effectiveness metrics, rollout and follow-up plans.
• Design, manage, and execute high-quality HCP education programs that strengthen neuromodulation knowledge and clinical skills, including ECMT courses, webinars, and hands-on training in collaboration with scientific societies (e.g., EAU, EUREP, ICS).
• Lead the strategy, planning, management, and close follow-up of the NBA program to support rising stars and nurses engagement impacting therapy adoption and clinical excellence.
• Support the PH Medical Societies strategic collaboration and drive/execute specific initiatives with them while building and maintaining strong relationships.
• Manage training program communication and processes across OUS.
• Maintain strong collaboration with OUS Marketing, Clinical, Sales, and Commercial Operations to align education programs with business priorities and support marketing initiatives.
• Drive innovative education approaches across in-person, as well as digital, and virtual platforms, including LMS-based learning and modern authoring tools.
• Continue to develop and Expand Medtronic Academy content and utilization, working with the countries on promoting the content and leveraging it as a new channel for customer acquisition, penetration and attrition.
• Establish and maintain robust program tracking (KPIs), reporting, and evaluation processes to measure effectiveness, support decision-making, and enable continuous improvement.
• Ensure timely updates to course curricula and training content reflecting new product launches, clinical evidence, and market needs.
• Provide guidance, coaching, and clinical education support to HCP and Medtronic faculty to enhance therapy adoption and procedural excellence.
• Lead and influence cross-functional teams to successfully deliver complex education initiatives and resolve operational challenges.
• Support new hire programs as well as sales training programs with specific therapy and product knowledge, as needed.
• Work cross-functionally with OUS Marketing and functional teams to maintain relevant, competitive, and up-to-date training content, and support key projects and product initiatives including use of Medtronic systems (e.g., Med Review, AMP, Cvent, Lightning).
• Develop and maintain strong relationships with clinicians, internal stakeholders, and professional societies through active participation in training programs, congresses, and educational events.
• Maintain a high level of clinical and therapy expertise in disease management and Medtronic
• Stay abreast of education and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
• Travel requirements: 30-60%.

Training and Education Manager

Accounts Receivable

• Provides clinical, technical and product knowledge support to existing and potential customers.
• Builds and maintains solid customer relationships and provides customer training at all levels.
• Responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.
• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.
• Acts as the primary Medtronic customer liaison for repair and technical support issues.
• Provides timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.
• Files weekly site visit and customer contact reports for service improvement purposes.
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners.
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.

Clinical Specialist, Enabling Technologies

• Facilitates customized local and national training and education programs for Endovascular Specialists on Medtronic's Aortic products and therapies, to increase procedural and product adoption to improve patient outcomes
• Participation in customers engagement activities upon request
• Supports Medical Education team with the maintenance of customer relations with clinicians and organizations, contract and compliance requirements, and faculty logistics
• Maintains and updates program content with relevant clinical publications/practices
• Attends weekly regulatory and clinical review meetings to collaborate on content approval
• Supervising the logistics requirements by working with contract and meeting planning teams
• Acting as liaison between the MD Faculty and MDT Aortic Organization (T&E, MedSci, Sales & Mktg)
• Executing the yearly MedEd Plan
• Managing assigned budget and resources

Senior Training & Education Specialist – Aortic Therapies

Compliance

• Develop and execute global regulatory strategies for new product development and introduction, including software-based solutions and hardware.
• Advise cross-functional teams on regional regulatory requirements, including FDA (US), EU MDR, NMPA (China), PMDA (Japan), and TGA (Australia).
• Identify and recommend optimal regulatory pathways (e.g., 510(k), PMA, IDE, CE Mark, EU Technical Files, EU Design Dossiers, China NMPA registration, Japan PMDA Shonin, Australia TGA conformity assessments).
• Lead regulatory risk assessments during product design and development, providing solutions to minimize approval delays.
• Author, review, and lead global pre-market regulatory submissions.
• Drive regulatory agency interactions, including FDA Pre-Sub meetings, Notified Body consultations, PMDA pre-consultations, and Scientific Advice processes.
• Represent the company during negotiations and reviews with FDA, Notified Bodies, NMPA, PMDA, and TGA, ensuring alignment on regulatory expectations.
• Represent the Regulatory Affairs function on product development teams, bringing the voice of the function to discussions in an effort to support creative and compliant regulatory strategies for the program.
• Partner with cross-functional team members to lead engagements with regulatory agencies for new and existing devices.
• Lead and influence the preparation of documentation to support innovative and high-quality regulatory submissions from early phase strategies, marketing applications, and change management implementation.
• Engage and actively participate in compliance activities (preparation and execution) including identification of opportunities for improved efficiencies within processes.
• Act as a mentor to colleagues within the team and effectively manages an extended team.
• Stay current on regulation and guidance changes supporting advocacy work as needed to influence evolving regulatory requirements.
• Work with functional team members to ensure clear communication of project/program objectives, deliverables, and timing of key milestones.
• Partner in problem resolution in an effort to mitigate functional/program level challenges to keep objectives moving in line with program estimates.
• Work within a matrixed, collaborative team environment that fosters professional development while focusing on meeting business objectives driven by standards of excellence.

Senior Regulatory Affairs Specialist

Supply Chain

• Develop, integrate, and maintain account‑ or brand‑specific demand forecasts to support Sales & Operations Planning (S&OP)
• Incorporate key inputs such as replenishment data, point‑of‑sale information, sales promotions, marketing plans, manufacturing capacity constraints, and product lifecycle changes
• Improve demand forecast accuracy through analysis and application of appropriate statistical forecasting models
• Maintain and manage product demand history, baseline forecasts, and promotional demand projections
• Analyze internal demand streams and categorize products based on demand patterns to support forecasting strategies
• Align sales and marketing intelligence across operating units and integrate insights into forecasting systems
• Partner with sales organizations, national accounts, marketing, R&D, and supply planning teams to support demand planning and business decision‑making
• Lead or contribute to initiatives that improve forecasting processes, systems, and data quality

Principal Demand Planner

IT Support

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

Customer Success Manager

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner

Clinical Specialist, Cardiac Rhythm Management – CRM

Therapist

• Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts.
• Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success.
• Provide education and technical support to HCPs to enhance their understanding, usage, and long-term adoption of new therapies.
• Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution.
• Conduct reviews with HCP teams to provide metrics on implementation status, discuss successes and address any challenges.
• Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch.
• Develop and execute therapy development plans for each target account to support sustained adoption.
• Build and maintain strong relationships with HCP and staff at supported sites.
• Act as a liaison between the company and healthcare provider teams to address any concerns or questions related to new products.
• Provide on-site technical support during initial procedures to ensure the proper use.
• Assist physicians and clinical staff with technical guidance and troubleshooting during procedures.
• Ensure compliance with all safety protocols and guidelines during product usage in the OR/ASC/Office.

Therapy Development Specialist, Pelvic Health

• Provide clinical, technical and product knowledge support to existing and potential customers.
• Build and maintain solid customer relationships and provide customer training at all levels.
• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
• Represent Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Educate and train physicians and hospital personnel related to technology-enabled procedures.
• Provide timely information to the district team regarding customer concerns, issues and market opportunities.
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of technology-enabled procedures.
• Submit reports and cooperate with personnel on the execution of Company programs.
• Participate in sales meetings, training programs, conventions, and trade shows as directed.

Business Analyst

• Consolidar e integrar datos de clientes provenientes de múltiples fuentes, garantizando la calidad, consistencia y gobernanza de los datos
• Analizar el comportamiento de los clientes, los factores que impulsan la satisfacción y las causas raíz de la deserción (churn) mediante métodos de investigación cuantitativos y cualitativos
• Realizar segmentación de clientes, análisis de correlación y análisis de retroalimentación para generar insights accionables
• Monitorear y reportar indicadores clave de experiencia del cliente (KPIs), incluyendo NPS, churn, retención, LTV y tiempo de resolución
• Desarrollar y mantener dashboards ejecutivos y operativos para apoyar el seguimiento del desempeño y la toma de decisiones
• Gestionar y fortalecer programas de Voz del Cliente (VoC), transformando los comentarios de los clientes en oportunidades de mejora medibles
• Convertir datos complejos en recomendaciones de negocio claras y presentaciones impactantes para las partes interesadas
• Apoyar la toma de decisiones estratégicas mediante la priorización de iniciativas según su impacto y viabilidad
• Diseñar, ejecutar y evaluar pruebas A/B e iniciativas de mejora del customer journey para medir resultados de experiencia del cliente
• Colaborar de manera transversal con los equipos de Producto, Marketing, Operaciones y Tecnología para impulsar decisiones centradas en el cliente a través del análisis de datos

Director, Category Management – Plastics, Extrusions & Resins

Strategic Sourcing Specialist

Service Marketing Manager – EMEA

Principal Clinical Specialist, Superficial Venous Interventions

Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Training and Education Manager

Clinical Specialist, Enabling Technologies

Senior Training & Education Specialist – Aortic Therapies

Senior Regulatory Affairs Specialist

Principal Demand Planner

Senior Compliance/Audit Manager

Clinical Specialist, Cardiac Rhythm Management – CRM

Therapy Development Specialist, Pelvic Health

Clinical Specialist, Enabling Technologies

Customer Insights Analyst