Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Medtronic

Principal Customer Contract & Payment Specialist at Medtronic managing customer contracting processes. Leading cross-functional initiatives to enhance healthcare technology solutions with a focus on compliance and operational efficiency.

Posted 7/22/2026full-timeRemote • Minnesota, Tennessee • 🇺🇸 United StatesLead💰 $110,400 - $165,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer contracting and payment processes, with a strong focus on compliance, operational efficiency, and process improvement. Proficient in developing standard operating procedures and providing training to ensure consistent execution across diverse teams.

Highest-signal resume keywords

Contract ManagementPayment ProcessingHealthcare ComplianceProcess Improvement InitiativesData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ManagementPayment ProcessingData AnalysisStandard Operating Procedures DevelopmentQuality ReviewsTrend AnalysisSystem ImplementationsUser Acceptance TestingFinancial ProcessesReporting Dashboards

Soft Skills

MentoringCross-Functional CollaborationCommunicationProblem-SolvingTraining and Onboarding

Tools & Technologies

Enterprise Workflow ToolsProject Management ToolsContract Management PlatformsSAP

Industry Keywords

U.S. Sunshine ActGlobal Transparency ReportingHCP Engagement PoliciesAudit SupportCompliance Monitoring

About the role

Key responsibilities & impact

Serve as a subject matter expert (SME) for customer contracting and payment processes
Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows
Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization
Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies
Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement
Support system enhancements, testing, and implementation activities related to contract and payment management platforms
Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes
Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance
Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units
Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations
Proactively identify operational risks and compliance considerations and recommend mitigation strategies
Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution
Receive and process requests to create contract records as well as payments

Requirements

What you’ll need

Bachelor’s degree required
Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience
Experience working with non-sales contracts or in a contract-related capacity
Experience with contract management, payment processing, or shared services operations in a large, matrixed organization
Demonstrated experience leading cross‑functional projects or process improvement initiatives
Experience working with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies
Familiarity with enterprise workflow or project management tools
Experience supporting or participating in system implementations, enhancements, or user acceptance testing (UAT)
Advanced data analysis and reporting skills
Knowledge of financial processes, including invoicing, accruals, and vendor payment workflows within systems such as SAP
Experience developing standard operating procedures (SOPs), job aids, or training materials
Familiarity or background in audit support, compliance monitoring, or internal controls within a regulated industry
Ability to mentor or provide functional guidance to team members or business partners
Experience working with U.S. and international healthcare professional (HCP) contracting requirements

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan