Clinical Specialist, Enabling Technologies

Medtronic

Clinical Specialist providing technical and clinical support for Medtronic products in Neuroscience. Key customer relations and training across operating procedures and service contracts.

Posted 7/22/2026full-timeJonesboro • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $60,800 - $91,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical support and technical training for Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products. Proficient in customer relationship management and system maintenance, ensuring optimal performance and compliance with service contracts.

Highest-signal resume keywords

Clinical SupportTechnical TrainingCustomer Relationship ManagementUNIX/Linux CommandsImage Guided Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SupportTechnical AssistanceSystem MaintenanceSoftware InstallationHardware InstallationPreventative MaintenanceCustomer TrainingReport FilingImage Guided SystemsMRI Operating Room Experience

Soft Skills

Customer Relationship BuildingCollaborationCommunicationProblem SolvingTraining and Mentoring

Tools & Technologies

Medtronic ProductsSurgical Synergy TechnologyOperating Room EquipmentClinical Software

Certifications & Qualifications

RT CertificationMRI Certification

Industry Keywords

Medical SalesMedical ImagingRoboticsNeurosurgeryNavigation

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Provides clinical, technical and product knowledge support to existing and potential customers.
Builds and maintains solid customer relationships and provides customer training at all levels.
Responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.
Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
Represents Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Installs software and hardware upgrades.
Performs system preventative maintenance.
Provides telephone clinical support to customers.
Uses UNIX/LINUX commands to modify operating files.
Fulfills Software and Service Contract obligations.
Acts as the primary Medtronic customer liaison for repair and technical support issues.
Provides timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintains familiarity with status of calls and issues at customer sites.
Reports necessary complaints and partners with CSM/NRC to ensure full resolution.
Files weekly site visit and customer contact reports for service improvement purposes.
Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
Provides a clinical resource for surgeons, clinicians and others being trained.
Updates customers on tips, shortcuts and suggestions, as appropriate.
Participates in in-house sponsored customer training at designated sites for both internal and external partners.
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.

Requirements

What you’ll need

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience;
A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience;
RT and/or MRI certification (Nice to Have)
Prior experience with Image Guided Systems (Nice to Have)
Prior experience with MRI Operating room experience (Nice to Have)

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)