Medsuite Inc

Attorney

• Assist with projects within Ventra’s in-house corporate legal department including reviewing, drafting and logging contracts
• Conducting legal research regarding various healthcare and compliance topics

Legal Intern

Product Manager

• Lead the vision, strategy, and execution of an enterprise analytics product built on Microsoft Power BI with Snowflake
• Work closely with business stakeholders, data engineering teams, BI developers, and healthcare operations leaders to deliver high-impact analytics solutions
• Define and own the product vision, roadmap, and value proposition for Ventra’s Power BI analytics platform
• Drive product strategy across claims, billing, coding, AR, denial management, and payer analytics
• Align product roadmap with business growth, compliance requirements, and operational KPIs
• Evaluate product performance, define success metrics, and iterate based on user feedback and data usage patterns
• Drive the product lifecycle from inception to delivery, ensuring that key milestones are met timely
• Facilitate sprint planning, daily standups, retrospectives, and sprint reviews as a Scrum Master

Senior Manager, Product Owner

Customer Success Manager

• Acts as a liaison between Ventra Health and clients for communication and information exchange
• Manages all aspects of the clients’ account to maximize collections and provide contracted management services
• Conducts face-to-face meetings with clients to review performance and ensure satisfaction
• Serves as the clients’ primary point of contact, collaborating with internal teams on issues for timely follow-up communication with clients
• Reviews data to monitor and escalate all steps in the operational workflow process completed timely for clients
• Prepares and/or reviews reports and ad-hocs for internal and external purposes
• Analyzes and monitors Client Success Metrics and presents client specific reports
• Makes recommendations for process improvement based on data review
• Monitors and/or manages client payor contract negotiations and/or renewals
• Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues
• Performs special projects and other duties as assigned

Client Success Manager

Medical Billing and Coding

• Responsible for supporting payer contract development, analysis, and strategy execution to ensure optimal reimbursement and compliance with payer requirements.
• Conduct contract negotiation discussions on behalf of clients with payers
• Assist in reviewing, interpreting, and maintaining payer contracts and fee schedules.
• Support negotiation preparation by compiling rate comparisons and reimbursement trends.
• Identify and escalate contract discrepancies impacting payment performance.
• Collaborate with finance and AR teams to ensure payer terms are accurately reflected in billing systems.
• Maintain payer-related documentation, amendments, and communication logs.
• Provide input for payer performance reviews and support audits as needed.
• Participate in payer meetings or calls to support strategic initiatives.

Medical Billing – Payer Strategy & Contracting Specialist

Solutions Engineer

• The HL7 Integration Engineer supports the successful onboarding of new clients by designing, building, testing, and deploying data interfaces.
• Lead end-to-end development of client interfaces, including requirements gathering, mapping, configuration, testing, and deployment.
• Build and maintain HL7, XML, JSON, CSV, and API-based interfaces using Mirth Connect or similar tools.
• Develop transformation logic to support ADT, ORU, SIU, DFT, MDM, and other RCM-related data feeds.
• Serve as the technical point of contact during client onboarding for all integration-related activities.
• Collaborate with client IT teams and EMR vendors.
• Develop and execute test plans, including unit, integration, and end-to-end validation of interfaces.
• Provide post-go-live support to ensure interface stability.

Integrations Engineer

Call Center Representative

• Serve as a subject matter expert (SME) on contact center systems, processes, and workflows.
• Support Supervisors by handling escalated calls, emails, and complex inquiries requiring advanced problem-solving or cross-department collaboration.
• Provide real-time guidance and support to Contact Center Specialists to ensure accuracy, empathy, and adherence to quality and compliance standards.
• Conduct peer mentoring, side-by-side coaching, and participate in quality calibration sessions to ensure consistency in performance expectations.
• Assist Supervisors with onboarding, refresher training, and the communication of new policies, procedures, and system updates.
• Monitor call queues, service levels, and productivity dashboards; proactively identify performance trends or workflow issues and communicate findings to leadership.
• Perform call audits and quality checks, providing feedback and actionable recommendations for improvement.
• Compile and prepare reports or data summaries related to call volumes, service levels, and quality performance as requested.
• Participate in process improvement efforts, contribute feedback and help develop new procedures to improve efficiency and patient satisfaction.
• Collaborate with departments such as Quality Assurance, Training, and Workforce Management to address barriers impacting performance or patient experience.
• Act as a positive role model and resource for peers, fostering teamwork, professionalism, and accountability.
• Uphold confidentiality and compliance standards in accordance with company policy and applicable regulations.
• Perform special projects and other duties as assigned.

Contact Center Team Lead

Artificial Intelligence

• Provide day-to-day leadership of AI and automation strategy, planning, and execution
• Serve as a strategic thought partner to the CTO and ELT
• Establish a clear AI roadmap and execution cadence
• Build, lead, and develop a high-performing cross-functional AI organization
• Oversee and enhance communication of all AI and automation reporting
• Own the design and governance of AI/automation platforms
• Develop and maintain key AI performance indicators (KPIs)
• Partner with product, operations, and client-facing teams
• Champion AI adoption and literacy across the organization
• Participate as a core leader within the technology and executive management teams

Head of AI and Automation

Accountant

• Compile amounts owed to a client and input figures into the accounting system
• Maintain up-to-date billing system and generate/send out invoices
• Maintain accounts receivable records to ensure aging is up to date, and credits/collections are applied
• Perform daily cash management duties, including recording of bank deposits and updating cash receipt logs
• Prepare analytical and ratio analyses relevant to A/R for management
• Respond to inquiries from customers/clients and research/resolves concerns or discrepancies
• Support other accounting and finance team members
• Compliance with applicable healthcare and security regulations

Practice Management Accountant

Accounting Manager

• Manages daily activities in all of the organization's accounting functions, which may include general accounting, payroll, accounts payable, and accounts receivable
• Oversees the reconciliation of all balance sheet reconciliations on monthly basis
• Performs/reviews reconciliation of general ledger accounts
• Oversees monthly, quarterly, and annual accounting close and financial reporting
• Analyzes/reviews, verifies and posts transactions to journals, ledgers and other records
• Prepares and/or reviews reports and ad-hocs for internal and external purposes
• Help with the entire accounts receivable process, ensuring accuracy and timeliness in billing
• Maintain up-to-date billing system and generate and send out invoices
• Works with team members to ensure the revenue recorded complies with US GAAP
• Assists internal and/or external auditors with periodic auditing or the organization's financial records and statements
• Ensures compliance with local, state, and federal government and tax requirements
• Responsible for the oversight, mentorship, and growth of assigned Finance staff

Project Manager

• Leads a group of Managers overseeing multiple onboarding portfolios
• Ensures consistent and predictable delivery performance across the function
• Translates onboarding strategy into execution by standardizing processes and improving delivery outcomes
• Serves as the operational bridge between enterprise leadership and frontline managers