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Access Specialist
Medsuite IncAccess Specialist managing complex system access across EMR platforms and billing systems at Ventra Health. Handling access requests and providing operational support for onboarding and transitions.
About the role
Key responsibilities & impact- Coordinate and manage access provisioning for EMR systems, billing platforms, and payer portals
- Submit and track access requests including new user setups, account modifications, password resets, and account terminations
- Assign and validate appropriate access types based on role and operational function
- Ensure URLs, login credentials, and role-based configurations are accurately documented and communicated
- Utilize internal ticketing systems to track status, document responses, and ensure resolution
- Maintain audit logs, access tracking, and configuration documentation
- Support onboarding and offboarding access activities
- Independently manage complex and high-risk access scenarios across multiple systems
- Serve as escalation point for Access Specialist I for complex access and troubleshooting issues
- Coordinate access readiness for client go-lives, acquisitions, integrations, and system transitions
- Partner with Project Leads and Access Leads to align access delivery with onboarding timelines
- Validate role-based access configurations for accuracy, security, and workflow alignment
- Proactively identify access risks and dependencies and escalate with recommended actions
- Perform advanced access audits and reconciliation for compliance and operational accuracy
- Identify recurring access issues and recommend process improvements
- Support testing and validation of new systems, payer portals, or access workflows
- Provide informal coaching and knowledge-sharing to Access Specialist I team members
- Participate in special projects related to access standardization, automation, or platform changes
Requirements
What you’ll need- Bachelor’s degree in a healthcare or IT-related field preferred
- Experience in healthcare access administration, medical billing operations, or healthcare IT support
- Strong understanding of payer portals and healthcare billing systems
- Strong oral, written, and interpersonal communication skills
- Strong problem-solving skills
- Strong independent and critical decision making skills
- Strong organizational skills
- Strong time management skills
- Strong word processing, spreadsheet, database, and presentation software skills
- Strong detail orientation skills
- Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization
- Ability to work well under pressure with good communication skills
- Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
- Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
- Ability to remain flexible and work within a collaborative and fast paced environment
Benefits
Comp & perks- performance-based incentive plan
- Referral Bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Access ProvisioningEMR SystemsBilling PlatformsAccess AuditsConfiguration DocumentationData ManagementAccess TrackingRole-Based Access ConfigurationsCompliance AuditsProcess Improvement
Soft Skills
Strong Communication SkillsCritical Decision MakingTime ManagementDetail OrientationInitiative