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Director, Patient Responsibility Vendor Operations
Medsuite IncDirector of Patient Responsibility Vendor Operations overseeing self-pay vendor ecosystem at Ventra Health. Leading strategic initiatives to enhance revenue capture and patient experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, vendor performance optimization, and strategic leadership. Proficient in developing governance frameworks, managing vendor relationships, and driving continuous quality improvement initiatives.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementVendor ManagementContract NegotiationData AnalysisRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle OperationsVendor Performance ManagementSLA DevelopmentFinancial AnalysisOperational Metrics Analysis
Soft Skills
Problem-SolvingInterpersonal CommunicationTeam Leadership
Tools & Technologies
ExcelPower BITableauEpicCernerAthena
Certifications & Qualifications
Certified Revenue Cycle Executive (CRCE)Certified Revenue Cycle Professional (CRCP)
Industry Keywords
Healthcare ComplianceHIPAAState Billing RegulationsPayer GuidelinesSelf-Pay Workflows
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Provide strategic leadership, oversight, and continuous quality improvement for Ventra Health's Patient Responsibility Center of Excellence
- Direct and govern the entire self-pay vendor ecosystem, including coverage discovery, patient digital engagement, patient statements, payment solutions, and bad debt collections
- Ensure end-to-end workflow excellence, vendor performance optimization, regulatory compliance, and measurable improvements in revenue capture and patient experience across all self-pay functions
- Develop and implement comprehensive vendor strategy for the Patient Responsibility Center of Excellence, ensuring alignment with organizational financial and operational objectives
- Establish and maintain standardized Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and governance frameworks for all vendor categories
- Lead quarterly business review (QBR) meetings with key vendors and manage vendor contract negotiations, renewals, and escalation management
- Build, mentor, and develop a high-performing team of Data & Performance Analysts and Workflow & Operations Analysts
- Establish and monitor comprehensive performance dashboards tracking KPIs across all vendor categories and self-pay stages
- Monitor end-to-end data flows between vendor systems and internal platforms to identify gaps, data quality issues, and timing failures
- Partner with Client Success, Operations, Finance, Technology, and Compliance teams on process improvements and system implementations
- Conduct vendor risk assessments, maintain contingency plans, and identify opportunities for vendor consolidation or replacement
Requirements
What you’ll need- Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred)
- Minimum 7+ years of healthcare revenue cycle management experience
- Minimum 5+ years of vendor management and contract negotiation experience in healthcare settings
- Minimum 3+ years of direct people management and team leadership experience
- Certified Revenue Cycle Executive (CRCE) or Certified Revenue Cycle Professional (CRCP) preferred
- Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows
- Expertise in vendor performance management, SLA development, and governance frameworks
- Strong financial acumen and ability to analyze complex financial data and operational metrics
- Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar)
- Experience with healthcare billing systems, EHR platforms, and related technology (Epic, Cerner, Athena, or similar)
- Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines)
- Strong problem-solving skills and ability to drive continuous improvement initiatives.
- Strong oral, written, and interpersonal communication skills
Benefits
Comp & perks- Eligible for Ventra performance-based incentive plan
- Referral bonus