Director, Patient Responsibility, AR

Medsuite Inc

Director responsible for patient responsibility accounts receivable at Ventra Health. Leading billing processes and ensuring regulatory compliance in healthcare revenue cycle management.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare revenue cycle management, including patient accounts receivable, billing operations, and regulatory compliance. Proven ability to lead teams, optimize processes, and implement strategies that enhance financial performance and patient satisfaction.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementPatient Accounts Receivable ManagementRegulatory Compliance (HIPAA, FDCPA, TCPA)Leadership and Team DevelopmentData Analysis and Business Intelligence Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Cycle OperationsAging AnalysisCash Flow OptimizationFinancial Data AnalysisPerformance Metrics Development

Soft Skills

LeadershipCommunicationInterpersonal Skills

Tools & Technologies

EHR Platforms (Epic, Cerner, Athena)Billing and Collection SystemsData Analysis Tools (Excel, Power BI, Tableau)

Certifications & Qualifications

Certified Revenue Cycle Executive (CRCE)Certified Revenue Cycle Professional (CRCP)Certified Healthcare Billing and Management Executive (CHBME)

Industry Keywords

Patient BillingCollectionsAccounts Receivable ManagementSelf-Pay WorkflowsHealthcare Compliance

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide strategic leadership, oversight, and continuous quality improvement for Ventra Health's Patient Responsibility Center of Excellence
Direct and govern the entire patient billing and collection process, including patient account management, billing operations, payment collections, patient communications, and revenue optimization
Ensure end-to-end workflow excellence, operational efficiency, regulatory compliance, and measurable improvements in cash flow, aging analysis, and patient satisfaction across all self-pay functions
Develop and implement comprehensive accounts receivable strategy for the Patient Responsibility Center of Excellence, ensuring alignment with organizational financial and operational objectives
Establish and maintain standardized performance metrics, Key Performance Indicators (KPIs), and governance frameworks for patient billing, collections, and accounts receivable management
Oversee and optimize patient account lifecycle management, including patient billing strategy, payment plans, accounts receivable aging, and bad debt
Build, mentor, and develop a high-performing team of accounts receivable specialists and analysts
Monitor aging analysis reports, trends, net collection rates, and other accounts receivable metrics to identify process improvement opportunities and revenue leakage
Manage integration and optimization of billing and collection systems, including EHR platforms, Ventra systems, and payment processing solutions
Partner with Client Success, Finance, Compliance, Technology, and Operations teams on process improvements, system implementations, and policy updates
Ensure regulatory compliance with HIPAA, state billing regulations, payer guidelines, and consumer protection requirements in all billing and collection activities
Develop and implement patient communication strategies to improve patient understanding of billing, payment options, and financial responsibility
Analyze financial data, forecasting, and trending to support budget management and revenue optimization initiatives

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred)
Minimum 7+ years of healthcare revenue cycle management experience
Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings
Minimum 3+ years of direct people management and team leadership experience
Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred
Experience with hospital or facility-based physician billing models preferred
Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows
Expertise in patient accounts receivable management, aging analysis, and cash flow optimization
Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA)
Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics
Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar)
Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar)
Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines)
Exceptional leadership, communication, and interpersonal skills

Benefits

Comp & perks

Performance-based incentive plan
Referral bonus program