Medline Industries, LP

Accounts Payable

• Process various Accounts Payable transactions
• Prepare and present vendor account reconciliations
• Review A/P aging reports
• Ensure vendor statements are reconciled quarterly
• Communicate conclusions with vendors via Zendesk

Accounts Payable Representative

Sales

• Oversee and manage sales activities in the division
• Staff and direct a sales team
• Provide leadership for achieving profitability and growth
• Establish plans to expand the customer base
• Contribute to training and educational programs for clients
• Develop business plans and sales strategies
• Maintain records of pricings, sales, and activity reports
• Create proposal presentations and RFP responses
• Conduct one-on-one reviews with Account Representatives
• Develop and mentor staff through on-boarding and training processes

Division Sales Manager

Financial Planning and Analysis

• Partner with the Operations team in the Southwest region from a financial analysis capacity
• Work with Regional Operations VP, branch leaders, and transportation leaders to analyze complex information
• Maintain regional financial forecast models and work with branch and transportation leaders to improve accuracy
• Analyze and communicate financial results and performance KPIs to regional leadership
• Identify high and low performing areas and discuss performance drivers and future forecast expectations
• Collaborate with Information Systems, Engineering, Finance and other Operations teams to ensure data integrity

Senior Financial Analyst – Operations FP&A

• Manage/set overall key strategy and go-to-market approaches with Medline Sales Leaders
• Manage sales strategies that drive overall achievement of sales targets
• Drive sales pipeline; grow and retain existing accounts by presenting new solutions, products and services
• Lead sales team and initiatives through all sales phases
• Manage delivery of business reviews in partnership with Division Product Management
• Train Medline teams to prepare and present customer needs plan
• Facilitate positive relationships with key decision-makers and external customer key stakeholders
• Own all issue and problem resolution
• Oversee implementation of specialist-led product conversion & implementations

Manager, Product Sales – Remedy & Readycare

Manager

• Develop sales objectives for market areas and present to management for approval.
• Direct all activities related to implementation of the plan designed to realize business growth objectives.
• Research opportunities and set strategies for future business growth while working with sales, product divisions, operations, and management to assemble the tools needed to achieve goals.
• Apply in-depth knowledge of products, procedures and practices.
• Work with the Account Rep to determine how best to make these accounts profitable.
• Recommend pricing strategies and promotional programs for key customers in assigned territory.
• Development and present RFP response.
• Coordinate presentations materials related to an RFP response.
• Secure orders from existing and potential customers by means of visiting the customer facility or by phone.
• With Account Reps, coordinate the implementation and compliance with signed agreements.
• Protect and grow Medline’s sales by negotiating sales and by introducing Medline programs as a means to gain additional contracts and to grow sales.
• Work with our Account Reps to grow Medline sales within their accounts all while maintaining compliance with contract T+C’s.
• Build relationships and maintain personal contact with key customers in assigned markets.
• Respond to customer inquiries and complaints over the phone or in person.
• Develop leads working through designated sales management.
• Provide a main point of contact for Account Reps and clients.
• Coach and train existing Account Reps on “What to Sell & How to Sell it”; on what Medline product areas they should be focused on to maximize their sales growth potential; how to close business within their account.
• Training any new account reps when turnover occurs at the account level.
• Recruit and interview candidates for independent sales representative positions and recommends hiring to President.

Strategic Accounts Manager – Urology

Supply Chain

• Oversee and manage a team responsible for the reconciliation of inventory
• Collaborate with cross functional inventory control teams to achieve specified goals
• Enhance, track, and report on metrics that are key performance indicators
• Reconciles monthly, quarterly, and annual inventory adjustments

Inventory Control Manager

Proposal Manager

• Scopes new RFP opportunities for Acute business across the country.
• Coordinates Medline’s response to RFP’s with product & clinical specialists, regional sales team, regulatory representatives to ensure bid compliance.
• Responds to RFPs from Healthcare Facilities across the country, including shared services and group purchasing organizations.
• Prepares financial business case for review based on current costs, currency and RFP specifics (such as volumes & rebates).
• Liaises with product specialists to identify product equivalents and product specifications for proposals.
• Completes technical and business related questions for tender responses.
• Liaises with Quality, Operations, Finance, Clinical and Product Specialists to ensure bids are accurate, compliant and complete, in time.
• Orders samples for bid submissions and evaluations related to bid submissions.
• Communicates with internal stakeholders on award notifications.
• Completes RFP debriefs upon win/loss notifications.
• Leads project improvements in reference to existing process improvements & efficiencies.

RFP Manager

Customer Support

• Overseeing and optimizing processes that contribute to an exceptional customer experience
• Leading, coaching, and empowering the Customer Care Team
• Ensuring orders are processed efficiently and inquiries are resolved promptly
• Provide recognition, support, and coaching to team members, enhancing strengths and improving performance through regular connects and monthly one on ones
• Conduct onboarding for new hires and ongoing training for existing staff to improve product knowledge, customer service skills, and problem-solving abilities
• Manage and create team schedules, delegate tasks effectively, and handle performance issues promptly
• Supervise the daily operations of the Customer Care department, ensuring SLAs and performance metrics are met (e.g., quality, efficiency, and Net Promoter Score)
• Handle escalated customer complaints or issues that agents cannot resolve
• Implement best practices to maintain high standards of customer service, including call/email audits and communication monitoring
• Work closely with other departments such as Sales, Purchasing, Logistics, Warehousing, to facilitate heightened customer inquiries and escalations when necessary
• Identify workflow inefficiencies, propose/implement solutions, and align team processes with departmental strategies
• Conduct call and email audits, monitor communication channels, and implement best practices to maintain a high standard of customer service
• Collect, analyze, and act on customer feedback to improve service processes and overall satisfaction
• Analyze regular reports on team performance, customer satisfaction, and relevant KPIs for management review
• Maintain adherence to company policies and procedures, ensuring proper complaint management protocols
• Exercise discretion and sound judgment when handling sensitive employee or business information

Supv Customer Service

• Execute sales strategies that drive overall achievement of sales targets
• Represent the division to the Medline sales force as product expert
• Assist sales teams with targeting, pitching the product line, in-servicing and supporting conversions
• Set up trials, conduct trials, conduct post-trial reviews and implementation
• Develop target lists of potential accounts in cooperation with the sales reps
• Support the execution of the overall strategy and go to market approach
• Conduct and deliver business review in partnership with Division Product Management
• Guide Medline Sales and Product Management teams in utilizing the business review
• Prepare and present business review/plan to Medline teams to assure plan is feasible within cost, time, and environment constraints
• Produce competitive analysis materials comparing product with its key competitors by working with the PM team in the division
• Prepare and present technical/clinical proposals on how Medline's products can meet customer needs and how they can be effectively integrated and implemented
• Foster relationships with decision-makers and external customer stakeholders
• Deliver in depth presentations and product demonstrations to clients and sales representatives
• Facilitate various phases from program creation, trial support and through implementation
• Conduct market research and identify and track market trends that affect sales, service and product development
• Provide feedback and recommendations for product improvement, and potential new products with appropriate departments
• Serve as product expert within the organization to contribute to the development of technical presentations and product strategy

Product Sales Specialist – Vascular Access

Account Executive

• Calling on the post-acute care market including long-term care facilities, home health and hospice agencies and medical equipment providers
• Selling clinical and operational solutions to all levels of decision makers including owners, senior clinical officers and purchasing managers
• Selling products that include incontinence, skin care, DME, advance wound care and gloves
• Developing a strong knowledge base about Medline’s very large product catalog and numerous value added programs and services
• Developing meaningful relationships with new customers and deepening relationships with existing ones
• Cold calling and prospecting to develop new business opportunities
• Presenting new products and initiatives; educating customers on current industry trends and regulations
• Preparing bids and negotiating contracts
• Taking ownership and leadership of your territory-- growing it like your own business

Medical Sales Rep – Post Acute Care

• Overseeing and optimizing processes that contribute to an exceptional customer experience
• Leading, coaching, and empowering the Customer Care Team
• Ensuring orders are processed efficiently and inquiries are resolved promptly
• Provide recognition, support, and coaching to team members
• Conduct onboarding for new hires and ongoing training for existing staff
• Manage and create team schedules, delegate tasks effectively, and address performance issues promptly
• Supervise the daily operations of the Customer Care department, ensuring SLAs and performance metrics are met
• Handle escalated customer complaints or issues that agents cannot resolve
• Implement best practices to maintain high standards of customer service
• Work closely with other departments to facilitate heightened customer inquiries and escalations when necessary
• Identify workflow inefficiencies and propose/implement solutions
• Analyze regular reports on team performance, customer satisfaction, and relevant KPIs
• Maintain adherence to company policies and procedures

Bilingual Customer Care Supervisor

• Creating and conducting sales presentations on Urology product line to multiple decision makers
• Calling on healthcare facilities within assigned territory to expand sales of products
• Leading all customer product evaluations and implementations
• Assisting Medline sales reps with questions
• Following up with customers and sales reps after evaluations/implementations

Urology Sales Representative

• Oversee a team of logistic specialists, managers and directors
• Maintain positive relationships with regional customers
• Provide expertise in establishing logistical requirements for the RFP process
• Conduct business reviews with established customers
• Conduct customer assessments to identify new business opportunities
• Work with local distribution branches for program rollouts
• Spearhead efficiency and improvement initiatives for logistics
• Manage through multiple managers and provide leadership for major departments

Regional Director, Supply Chain Optimization

Human Resources

• Responsible for the configuration, implementation, and ongoing support of UKG Workforce Management (WFM) Pro and Workday Time & Absence modules
• Manage Time Clock devices, including firmware updates, biometric registration, and cutover planning
• Support UKG application management day to day activities
• Collaborate with HR, Payroll, and IT teams to implement new features and system upgrades
• Provide Tier 2/3 support and resolve time clock connectivity and data synchronization problems

HRIS Time and Absence Analyst

Compliance

• Responsible for planning and executing critical and complex global regulatory projects
• Prepare comprehensive regulatory strategies for new devices and markets
• Communicate requirements of regulations to internal or external customers
• Review and provide directions to ensure supporting evidence meets regulatory requirements
• Lead internal groups and collaborate with external groups on regulatory filings
• Manage individual projects defining timelines and recommending actions
• Assist in the review and development of processes related to regulatory activities