Medical Solutions

Payroll

• Timely and accurately compile, record, and process manual and electronic timesheets along with facility timekeeping reports weekly.
• Review hours and pay data and detect and reconcile payroll timesheet discrepancies.
• Correspond via text, email, and telephone with clinicians regarding payroll issues.
• Research payroll questions/issues while seeking to understand the root causes and communicating recommendations for process improvement.
• Follow policies and procedures to maintain payroll compliance laws.
• Maintain clinician confidence and protect payroll data by keeping information confidential.

Payroll Specialist

• Perform various tax audits to ensure resident and work location taxes are set up appropriately in our payroll processing system
• Perform various compliance audits and calculations to confirm adherence to all Federal, State, and Local requirements.
• Review payroll compliance questions by responding or referring to the Internal Tax team
• Perform new hire or rehire audits for every Clinician, ensuring they are set up with everything needed to properly compensate them.
• Assist with payroll processing through report creation and creation of CSV imports, such as gift cards.
• Responsible for garnishment administration and reporting
• Work location creation and administration
• Ability to process weekly payroll, including any off-cycle payrolls as needed.
• Other duties as assigned

Payroll Compliance Specialist

• Manage, coach, and develop a team of direct reports
• Possess a strong working knowledge of Traveler Payroll and the various compliance and audit needs, including garnishments and reporting.
• Develop a strong working knowledge of UKG and be available to help troubleshoot software issues and escalate to UKG as needed
• Help answer payroll compliance questions regarding tax issues, with knowledge of when to collaborate with our internal tax team
• Maintain strong communication and collaboration with other Payroll Team Leads
• Assist with the implementation of new and existing projects or systems
• Train new team members and maintain documentation of the Payroll Compliance processes
• Oversee assignment of daily tasks to ensure payroll timelines are met
• Provide coaching to direct reports through one-on-one meetings, complete and present annual performance reviews
• Other duties as assigned

Team Lead – Payroll Compliance

Recruitment

• Develop and build relationships with healthcare professionals
• Finding employment through temporary and permanent staffing
• Providing exceptional customer service
• Meet or exceed expectations on effort and activity metrics and achieve monthly sales goals, as set by leadership
• Prospect candidates at high-volume through cold calling, texting, web postings, job boards, referrals, social networking, and inbound communication
• Build a book of business from scratch and manage a robust pipeline of candidates at various stages of the sales cycle
• Conduct phone screens and interviews, review the applicant’s work information, negotiate compensation, and determine potential matches with open job orders or future employment opportunities
• Verify background information including work references, educational degree(s), drug screen, and other employment verifications required by the company or client, compliant with quality assurance guidelines
• Ensure all pre-hire qualifications are met and skill sheets are properly documented in CRM system, before proceeding to a facility interview
• Work daily with various client-facing teams to match and present qualified clinicians for placement in our current job openings
• Partner with onboarding team for all aspects of the employee/client assignment/placement
• Serve as the primary point of contact for clinicians, with an aim to retain candidates through contract extensions and reassignments
• Build relationships with co-workers and supervisors by helping others, offering assistance, supporting what’s best for the team/department, and resolving issues effectively and professionally
• Prioritize job duties and organize work responsibilities efficiently by planning and time-blocking
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals
• Contribute to a positive and healthy team culture and maintain a solution-minded and can-do attitude
• Portray the company’s mission and value statements in all business conversations, transactions, and decisions

Recruiter

Business Intelligence Developer

• Design and build data solutions and reporting needs with customers and stakeholders
• Coordinate with vendors to meet company standards and needs
• Design, create and implement comprehensive BI and analytics solutions, and encourage the adoption of self-service analytics throughout the organization
• Ensure the team designs, builds, tests, and maintains solutions for data transformation from a variety of data sources while modeling data in an efficient and performant manner
• Document solutions, metadata, and processes to the required company standard
• Assist in problem management and root cause analysis
• Build data expertise and employ best practices in engineering and analytics: data quality, test designs, code reviews, documentation, continuous integration, and continuous delivery
• Work with team and product owners to prioritize and estimate effort
• Participate in agile ceremonies, including planning, pointing, demos, and retros
• Participate in architectural design decisions and communicate those to your team

Business Intelligence Engineer

Operations

• Lead, build, and retain a high-performing operations teams focused on technology, customer, product, and revenue retention, product adoption, and expansion.
• Inspire and coach teams to reach their potential while aligning with company culture and values.
• Serve as a change agent to evolve the WorldWide Health organization to meet organizational goals and customer needs.
• Oversee all aspects of the customer lifecycle ensuring a consistent, value-driven experience.
• Define and implement strategies to enhance product and process adoption by internal WWHS teams to ensure customer satisfaction.
• Act as member of the senior leadership team, supporting client relationship development and issue resolution.
• Proactively identify and mitigate revenue risks; drive strategies to reduce customer churn and decline.
• Collaborate with all MSG support teams including Finance to establish, monitor and report on leading indicators and success metrics.
• Partner closely with the Sales organization to align strategic customer opportunities, expansion strategies, and support throughout the sales lifecycle.
• Work with Marketing, Human Resources and Information Technology teams and to align service delivery with operational and client needs.
• Coordinate between offshore and onshore teams to ensure all workflows and processes are optimized and all candidate touchpoints are efficient, effective, and consistent.
• Champion the voice of the customer internally, advocating for solutions that align with client goals and business outcomes.
• Create scalable success plans that support timely product adoption and long-term value realization.

VP, Operations

• Provide a bridge between the Clinician Payroll Team and the Payroll Compliance Team to ensure that our clinicians are paid accurately and timely
• Answer payment-related questions and fix any payment issues that arise
• Coordinate, track, and review ACH requests
• Communicate with Sales regarding ACH requests
• Monitor ACH trends and problem-solve with Payroll/Sales Management
• Late time sheet review
• Per Diem review
• Sick pay review
• Reimbursement and bonus review
• Process overpayment requests
• EFI file processing
• Various audits
• Assist with various Payroll Compliance tasks
• Provide backup to the Traveler Payroll team due to high volume or coverage needs
• Maintain Payroll Operations by following policies and procedures
• Maintain employee confidence and protect Payroll Operations by keeping confidential information
• Provide excellent customer service to various internal and external customers
• Other duties as assigned

Payroll Operations Specialist

• Consistently meets and/or exceeds sales goals by driving new placements and retention of clinicians on assignment.
• Actively prospects, pre-screens and activates candidate leads through cold calling, email and text blasting.
• Identifies relevant open job opportunities that match the candidate’s specialty experience and professional interests.
• Understands clinician job requirements.
• Creates compelling candidate profiles for submission to hiring managers.
• Follows up daily on active candidate submissions and collaborates with account managers to ensure candidates move rapidly through the hiring process.
• Ensures interviews are scheduled and works with account managers to solicit assignment and extension offers on behalf of candidates.
• Able to pre-close and close offers with candidates to drive offer acceptance.
• Maintains strong rapport with clinicians on assignment to ensure a positive experience and actively drives assignment extensions and rebooking of clinicians at other facilities.
• Assists in resolving service or credentialing issues that may arise.
• Accurately enters all candidate and placement activity into the Host Healthcare database.

Senior Recruiter

Billing Specialist

• Review invoice proposals and exceptions in accordance with individual client contract specifications.
• Develop a solid understanding of billing rules, escalating rule issues or addition requests in line with policy.
• Route manual invoices to clients not included in automated billing processes and complete weekly new starts.
• Manage and resolve billing issues or disputes, identifying root causes and recommending process improvements.
• Provide exceptional customer service to internal and external customers, ensuring timely and professional issue resolution.
• Serve as a resource and subject matter expert for internal collaborators, supporting training and knowledge sharing.
• Perform other duties and special projects as assigned.

• Develop and build relationships with healthcare professionals, finding employment through permanent staffing, while providing exceptional customer service.
• Meet or exceed expectations on effort and activity metrics and achieve monthly recruiting goals, as set by leadership
• Prospect candidates at high-volume through cold calling, texting, web postings, job boards, referrals, social networking, sourcing, internal CRM searches, and inbound & outbound communication
• Build a book of business from scratch and manage a robust pipeline of candidates at various stages of the sales cycle
• Conduct phone screens and interviews, review the applicant’s work information, negotiate compensation, and determine potential matches with open job orders or future employment opportunities
• Verify background information including work references, educational degree(s), and other employment verifications required by the company compliant with quality assurance guidelines
• Ensure all pre-hire qualifications are met and properly documented in ATS system, before proceeding to a facility interview
• Work daily with various client-facing teams to match and present qualified clinicians for placement in our current job openings
• Serve as the primary point of contact for clinicians through successful placement
• Build relationships with co-workers and supervisors by helping others, offering assistance, supporting what’s best for the team/department, and resolving issues effectively and professionally
• Prioritize job duties and organize work responsibilities efficiently by planning and time-blocking
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals
• Contribute to a positive and healthy team culture and maintain a solution-minded and can-do attitude
• Portray the company’s mission and value statements in all business conversations, transactions, and decisions

Recruiter – Direct Hire

• Develop and build relationships with healthcare professionals
• Find employment through temporary and permanent staffing
• Provide exceptional customer service
• Meet or exceed expectations on effort and activity metrics
• Prospect candidates at high-volume through various channels
• Conduct phone screens and interviews
• Verify background information including references and educational degrees
• Ensure pre-hire qualifications are met
• Partner with onboarding team for assignments
• Serve as primary point of contact for clinicians

Recruiter – Post-Acute

• Recruit talent by using traditional and creative sourcing methods to identify and attract qualified candidates that will enhance our company's culture.
• Attend recruiting events and networking conferences.
• Partner with leaders on diversifying candidate pipelines.
• Advise hiring managers on the selection process and creation of pipeline strategies.
• Coach interviewers on best practices.
• Create, extend and negotiate job offers.
• Partner with Talent Acquisition Operations on process improvements, tools, events, onboarding, and reporting.
• Build business partnership with Business Unit management / FP&A / Human Resources / Training / Payroll / Benefits that improves teamwork, knowledge sharing, adoption of best practices, and leveraging of ideas and resources.
• Conduct cultural screening interviews and coordinate second and final interviews with hiring managers and senior leadership.
• Develop strong working relationships and partner with management to ensure desired outcomes are achieved.
• Utilize proactive, creative, and cost-effective recruitment methods to attract and source active and passive candidates.
• Communicate regularly with both internal and external candidates throughout the recruiting process to ensure a positive candidate experience.
• Track applicants and sourcing leads.
• Provide input to human resources strategy within the Business Unit and HR team to ensure alignment with business strategy.

Corporate Recruiter

Full-stack Engineer

• Work directly with customers to understand their needs and convey those needs to other team members in an understandable fashion
• Design and write functional, maintainable code
• Works with Product Owners to provide estimates and assess timelines
• Work with UX Designers to create engaging software experiences
• Be a committed agile teammate that pitches in to help the team reach their goals
• Participate in all agile ceremonies, including: planning, pointing, demos, and retros
• Enforce industry and company best practices within your team
• Prioritize unit tests, both manual and automated, to ensure the highest code quality
• Responsible for timely and thorough code reviews
• Responsible for documenting all programs to the required company standard
• Continually learn and stay up-to-date with the ever changing technical landscape
• Mentor other team members on new technologies and practices
• Own the delivery pipeline using CI/CD best practices

Senior Software Developer

Business Development Rep

• Proactively drive lead generation by executing targeted campaigns
• Schedule appointments & demos for Sales Executives
• Collaborate with Sales Executives to identify target prospects
• Qualify and nurture leads from marketing efforts
• Develop product knowledge to communicate its value
• Enhance campaign effectiveness through feedback
• Engage in professional development through training programs
• Communicate with hospitals/health systems
• Perform full business development activities
• Contribute to a fast-paced Team environment

Business Development Representative

• Develop and build relationships with healthcare professionals, finding employment through temporary and permanent staffing
• Provide exceptional customer service
• Prospect candidates at high-volume through cold calling, texting, web postings, job boards, referrals, social networking, and inbound communication
• Build a book of business from scratch and manage a robust pipeline of candidates at various stages of the sales cycle
• Conduct phone screens and interviews, review the applicant’s work information, negotiate compensation, and determine potential matches with open job orders or future employment opportunities
• Verify background information including work references, educational degree(s), drug screen, and other employment verifications required by the company or client, compliant with quality assurance guidelines
• Ensure all pre-hire qualifications are met and skill sheets are properly documented in CRM system, before proceeding to a facility interview
• Work daily with various client-facing teams to match and present qualified clinicians for placement in our current job openings
• Partner with onboarding team for all aspects of the employee/client assignment/placement
• Serve as the primary point of contact for clinicians, with an aim to retain candidates through contract extensions and reassignments
• Build relationships with co-workers and supervisors by helping others, offering assistance, supporting what’s best for the team/department, and resolving issues effectively and professionally
• Prioritize job duties and organize work responsibilities efficiently by planning and time-blocking
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals
• Contribute to a positive and healthy team culture and maintain a solution-minded and can-do attitude
• Portray the company’s mission and value statements in all business conversations, transactions, and decisions