Medibank

Customer Success Manager

• Drive growth and success across a portfolio of our Aged Care partners
• Identify and unlock new opportunities through market and customer insights
• Build strong, trusted relationships with key decision-makers and stakeholders
• Lead the development of compelling proposals, tenders, and new solutions
• Partner cross-functionally to ensure smooth rollout and ongoing optimisation
• Track, measure, and communicate the value and impact delivered to customers

Customer Success Partner – Aged Care

• Lead the end-to-end customer success lifecycle across the Mental Health segment
• Build and grow strategic partnerships, identifying new opportunities and driving expansion
• Translate market insights and partner needs into innovative, scalable solutions
• Lead proposals and tenders, shaping impactful, high-quality submissions
• Collaborate across teams to ensure seamless implementation and ongoing delivery
• Showcase impact through data-driven insights and outcome storytelling

Customer Success Partner – Mental Health

Customer Support

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

Customer Service Representative

Clinical Operations

• Support GPs with clinical results, follow-ups, and patient communication
• Contribute to incident reviews and quality improvement initiatives
• Deliver nurse-led patient follow-up and triage
• Reduce GP administrative load while maintaining high clinical standards

Clinical Operations Nurse

Risk

• Manage clinical incidents, complaints, and adverse events end-to-end
• Support investigations, escalations, and continuous improvement activities
• Contribute to clinical audits, accreditation, and credentialing processes
• Assist with delivery of education directly related to Clinical Governance
• Contribute to development and maintenance of clinical policies and procedures
• Analyse clinical data and deliver clear, actionable reports to both internal and external stakeholders
• Partner with stakeholders to implement quality and safety initiatives
• Monitor clinical KPIs and ensure alignment to standards and requirements

Clinical Governance Business Partner

• Make calls to enrol and welcome new clients, coordinate non-clinical care and follow up on referral requests
• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs

Customer Success Partner – Aged Care

Customer Success Partner – Mental Health

Customer Service Representative

Clinical Operations Nurse

Clinical Governance Business Partner

Customer Care Coordinator