Medibank

Customer Success Manager

• Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
• Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
• Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings.
• Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.
• Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes.
• Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules.
• Support contract governance processes, documentation control, approvals, and administrative workflows.
• Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness.
• Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes.
• Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities.

Customer Success Coordinator

General Practitioner

• Provide sub-acute care across our Adelaide and Walkerville sites as part of the Transition Care Service
• Collaborate closely with nursing, allied health and care teams to support positive health outcomes and enhance patient wellbeing
• Deliver high-quality, person-centred care within a supportive multidisciplinary team
• Contribute to an innovative model of care while enjoying daytime-only shifts

General Practitioner, Career Medical Officer – Transition Care Services

Clinician

• Delivering virtual cardiac rehabilitation coaching and education.
• Conducting assessments and developing personalised care plans.
• Monitoring participant progress and managing clinical risks.
• Supporting participants to engage with the Cardihab app to support their rehab.
• Communicating with GPs, specialists and other healthcare providers to coordinate care.

Cardiac Rehab Program Clinician

Risk

• Support safe, effective, and compliant care delivery across approximately 60 GP clinics
• Act as a trusted advisor, partnering with clinical leaders to strengthen governance frameworks, manage clinical risk, and drive continuous improvement across primary and virtual care environments
• Lead end-to-end management of clinical incidents, complaints, and adverse events across medical services
• Support investigations, risk escalations, and root cause analysis
• Drive continuous quality improvement initiatives within primary care and virtual care services
• Contribute to clinical audits, RACGP accreditation, and credentialing processes (including medical services)
• Deliver and support clinical governance education for multidisciplinary teams
• Develop and maintain policies and procedures aligned to primary care and medical service standards
• Analyse clinical data and deliver clear, actionable insights to stakeholders
• Partner with operational and clinical leaders to implement quality and patient safety initiatives
• Monitor clinical KPIs and ensure compliance with regulatory and accreditation requirements

Clinical Governance Business Partner

Full-stack Engineer

• Lead and mentor a multidisciplinary squad of engineers, BAs, and delivery professionals
• Drive the technical vision, architecture, and engineering standards for virtual care platforms
• Design and deliver scalable, distributed systems enabling connected health experiences
• Stay hands-on — contributing directly to the codebase and solving complex technical challenges
• Champion quality engineering practices, including code reviews, testing, and system observability
• Guide architectural and implementation decisions across APIs, integrations, and cloud platforms
• Continuously improve engineering capability, mentoring and growing talent across the team

Engineering Lead

Therapist

• Provide advanced clinical decision‑making, expert assessment, and complex case management for patients with multifactorial functional, mobility, and rehabilitation needs.
• Lead and coordinate physiotherapy service delivery across TCS, ensuring integrated, timely, and effective care pathways.
• Oversee physiotherapy practice standards and alignment with strategic priorities.
• Provide supervision and mentoring to physiotherapists and other members of your team, to strengthen clinical capability.
• Lead service development, audit activity, and continuous improvement initiatives.
• Ensure physiotherapy practice aligns with organisational policies, standards, and best‑practice guidelines.

Physiotherapy Lead

• Drive growth and success across a portfolio of our Aged Care partners
• Identify and unlock new opportunities through market and customer insights
• Build strong, trusted relationships with key decision-makers and stakeholders
• Lead the development of compelling proposals, tenders, and new solutions
• Partner cross-functionally to ensure smooth rollout and ongoing optimisation
• Track, measure, and communicate the value and impact delivered to customers

Customer Success Partner – Aged Care

• Lead the end-to-end customer success lifecycle across the Mental Health segment
• Build and grow strategic partnerships, identifying new opportunities and driving expansion
• Translate market insights and partner needs into innovative, scalable solutions
• Lead proposals and tenders, shaping impactful, high-quality submissions
• Collaborate across teams to ensure seamless implementation and ongoing delivery
• Showcase impact through data-driven insights and outcome storytelling

Customer Success Partner – Mental Health

Customer Support

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

Customer Service Representative

Clinical Operations

• Support GPs with clinical results, follow-ups, and patient communication
• Contribute to incident reviews and quality improvement initiatives
• Deliver nurse-led patient follow-up and triage
• Reduce GP administrative load while maintaining high clinical standards

Clinical Operations Nurse

• Manage clinical incidents, complaints, and adverse events end-to-end
• Support investigations, escalations, and continuous improvement activities
• Contribute to clinical audits, accreditation, and credentialing processes
• Assist with delivery of education directly related to Clinical Governance
• Contribute to development and maintenance of clinical policies and procedures
• Analyse clinical data and deliver clear, actionable reports to both internal and external stakeholders
• Partner with stakeholders to implement quality and safety initiatives
• Monitor clinical KPIs and ensure alignment to standards and requirements

• Make calls to enrol and welcome new clients, coordinate non-clinical care and follow up on referral requests
• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs

Customer Success Coordinator

General Practitioner, Career Medical Officer – Transition Care Services

Cardiac Rehab Program Clinician

Clinical Governance Business Partner

Engineering Lead

Physiotherapy Lead

Customer Success Partner – Aged Care

Customer Success Partner – Mental Health

Customer Service Representative

Clinical Operations Nurse

Clinical Governance Business Partner

Customer Care Coordinator