Medibank

Administration

• Maintain accurate patient records and documentation
• Coordinate appointments and transport services
• Answer phones, respond to inquiries and liaise with families
• Provide administrative support to a multidisciplinary team

Administration Officer – Transitional Care Service

Community Manager

• Lead by example in delivering exceptional service across multiple channels-store, phone, community, and messaging.
• Coach a diverse team and solve a range of customer issues.
• Foster local problem-solving and drive member retention and team performance.
• Grow and support the health of local member base through meaningful customer interactions and community engagement.

Local Community Specialist

Marketing

• Design strategies and deliver programs that guide customers from signup through to activation
• Map and optimise the onboarding journey across multiple channels
• Build automated and personalised communications across email, in app, SMS, web and frontline channels
• Run experiments and use insights to improve activation and reduce early drop off
• Partner with stakeholders across the business to align messaging, flows and customer experience
• Document frameworks and share best practice across the organisation

Marketing Manager, PHI Retention

Customer Support

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.
• A part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

Customer Service and Sales Consultant

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.
• This role includes a flexible rotating roster working Monday to Friday with some Saturday work.
• The working hours are between 8am - 8pm with maximum 8-hour shifts.

• Lead the design and delivery of SAP solutions for projects, enhancements and production support
• Translate complex business requirements into high-quality SAP functional designs and documentation
• Oversee vendor and project design artefacts to ensure quality and alignment to Medibank standards
• Facilitate requirements and design workshops across the business
• Provide mentoring and knowledge transfer to internal SAP team members
• Identify and implement continuous improvements to system performance, stability, and processes.

Senior SAP Consultant

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.
• Be a part of geographically based, cross-functional teams with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

Customer Service, Sales Consultant

Manager

• Managing end‑to‑end ancillary provider contracts to ensure value and compliance
• Building strong relationships with providers and practice teams nationwide
• Using data and insights to identify trends and address performance outliers
• Leading targeted provider recruitment to maintain optimal network coverage
• Supporting onboarding and seamless integration of new providers
• Triaging provider and customer issues and driving process improvements
• Coordinating cross‑functional initiatives and ensuring delivery of key milestones
• Reporting on network metrics and recommending improvements for sustainability
• Driving continuous improvement by identifying opportunities for process uplift, operational efficiencies, and enhanced provider and customer experience
• Balancing strategic engagement with hands‑on execution, including managing day-to-day operational tasks to ensure consistent, reliable contract management of our providers

Provider Network Manager

Solutions Engineer

• Shape solution plans and architectural direction for business-focused delivery
• Uplift endpoint environment (Windows 11, macOS, mobile)
• Mature M365 ecosystem
• Define foundational guardrails for Power Platform and Copilot Studio

Solution Architect – M365

• Develop high‑level and detailed solution architectures across multi‑system environments
• Engage business and tech stakeholders to understand requirements and influence outcomes
• Support planning, estimation, and solution delivery across agile and waterfall teams
• Contribute to innovation initiatives, proof‑of‑concepts and technology evaluations
• Create high‑quality architecture artefacts and support governance processes

Solution Architect

Analyst

• Partner with developers and business analysts early to ensure acceptance criteria are clear, measurable, and testable.
• Align backlog items with well‑defined quality standards, proactively identifying risks, dependencies, and coverage gaps.
• Champion shift‑left testing and embed quality thinking into solution design from day one.
• Conduct both automated and exploratory manual testing to strengthen overall test coverage.
• Actively participate in Agile ceremonies, bringing strong quality insight to sprint planning, stand‑ups, and retros.
• Use metrics and reporting to communicate quality trends, automation progress, and release readiness.
• Troubleshoot and resolve automation issues through effective root cause analysis.
• Mentor team members on best‑practice test automation approaches, tools, and frameworks.

Quality Analyst – Automation

Business Analyst

• Leading analysis that uncovers customer needs, behavioural drivers, and commercial opportunities.
• Translating insights into clear business requirements, use cases, and operational recommendations.
• Supporting value assessment through modelling, benefit measurement and scenario analysis.
• Building clear, narrative‑driven insights that influence decision‑making across the organisation.
• Contributing to continuous improvement, uplift of analytical capability, and structured decision frameworks.

Senior Insights Analyst

Strategy

• Drive strategic problem solving for our biggest enterprise challenges
• Frame and structure ambiguous problems using best-practice approaches, and lead end-to-end projects
• Generate high impact insights
• Lead junior team members to crack problems using best practice analytical techniques
• Create compelling narratives for Executive, Board, and external investors
• Drive capability development for junior team members, and build broader business owner capability

Senior Strategy Manager

• Leading a team of 6 workforce planning superstars
• Owning medium–long term forecasting and FTE planning
• Optimising how we schedule, report and run our omni‑channel operations
• Lifting our reporting capability and guiding insights that drive action
• Making sure tools like Genesys, LivePerson and MicroStrategy are working hard for us (experience in these tools would be great, but is not essential)
• Coaching and mentoring your team to be the best in the business

Workforce Planning and Optimisation Manager

• Lead business analysis activities, eliciting and documenting requirements across diverse technical and operational areas.
• Develop clear scope, specifications, options and recommendations aligned with customer experience, brand and compliance frameworks.
• Translate insights into process maps, logical models and solution designs that support safe, consistent care delivery.
• Collaborate closely with Product Leads, Technology teams and stakeholders to deliver initiatives on time, on budget and to quality standards.
• Support backlog refinement, sprint planning, release readiness and ensure traceability from requirements through to build, test and deployment.
• Contribute to continuous improvement by enhancing workflows, enabling automation and improving UX.
• Build strong cross‑functional relationships, advocating for customer‑centric and operationally feasible design decisions.

Administration Officer – Transitional Care Service

Local Community Specialist

Marketing Manager, PHI Retention

Customer Service and Sales Consultant

Customer Service and Sales Consultant

Senior SAP Consultant

Customer Service, Sales Consultant

Provider Network Manager

Solution Architect – M365

Solution Architect

Quality Analyst – Automation

Senior Insights Analyst

Senior Strategy Manager

Workforce Planning and Optimisation Manager

Senior Business Analyst – Customer Health Navigator