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About the role
Key responsibilities & impact- Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
- Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
- Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings.
- Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.
- Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes.
- Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules.
- Support contract governance processes, documentation control, approvals, and administrative workflows.
- Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness.
- Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes.
- Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities.
Requirements
What you’ll need- Strong written and verbal communication skills with the ability to create clear, professional documentation and presentations.
- Experience coordinating meetings, projects, reporting activities, or multi-stakeholder initiatives.
- Excellent research and analytical skills with the ability to quickly synthesise information and identify key insights.
- Advanced organisational skills, exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
- Proficiency across the Microsoft Office Suite, particularly Word, PowerPoint, and Excel.
- A proactive, solutions-focused mindset with a willingness to take initiative and drive outcomes.
- Strong stakeholder management and collaboration skills.
- Experience using CRM systems such as Salesforce is desirable.
- Experience in proposals, contract administration, customer success, operations support, or a related coordination role will be highly regarded.
- Qualifications in Business, Health, or a related discipline, or equivalent practical experience.
Benefits
Comp & perks- Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
- Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!
- Right now, our employees also have a 25% discount on travel insurance.
- 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
- Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.
- Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Documentation PreparationPerformance ReportingProcess ImprovementMeeting CoordinationContract Administration
Soft Skills
Strong Communication SkillsOrganizational SkillsAttention to DetailCollaboration SkillsProactive Mindset