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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success lifecycle management, including stakeholder coordination, documentation control, and performance reporting. Proficient in research and analysis to drive business growth and enhance operational efficiency.
Highest-signal resume keywords
Customer Success ManagementStakeholder CoordinationSalesforce ProficiencyProposal CoordinationResearch and Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documentation PreparationPerformance ReportingProcess ImprovementMeeting CoordinationContract Administration
Soft Skills
Strong Communication SkillsOrganizational SkillsAttention to DetailCollaboration SkillsProactive Mindset
Tools & Technologies
Microsoft Office SuiteSalesforce
Industry Keywords
Customer EngagementBusiness GrowthOperational SupportContract GovernanceMulti-Stakeholder Initiatives
About the role
Key responsibilities & impact- Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
- Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
- Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings.
- Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.
- Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes.
- Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules.
- Support contract governance processes, documentation control, approvals, and administrative workflows.
- Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness.
- Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes.
- Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities.
Requirements
What you’ll need- Strong written and verbal communication skills with the ability to create clear, professional documentation and presentations.
- Experience coordinating meetings, projects, reporting activities, or multi-stakeholder initiatives.
- Excellent research and analytical skills with the ability to quickly synthesise information and identify key insights.
- Advanced organisational skills, exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
- Proficiency across the Microsoft Office Suite, particularly Word, PowerPoint, and Excel.
- A proactive, solutions-focused mindset with a willingness to take initiative and drive outcomes.
- Strong stakeholder management and collaboration skills.
- Experience using CRM systems such as Salesforce is desirable.
- Experience in proposals, contract administration, customer success, operations support, or a related coordination role will be highly regarded.
- Qualifications in Business, Health, or a related discipline, or equivalent practical experience.
Benefits
Comp & perks- Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
- Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!
- Right now, our employees also have a 25% discount on travel insurance.
- 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
- Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.
- Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more