Customer Service Representative

Medibank

Customer Service Representative supporting the Amplar Virtual GP team at Medibank. Managing enquiries and coordinating virtual GP appointments in a flexible work environment.

Posted 6/9/2026part-timeDocklands • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage customer inbox enquiries with care and efficiency
Schedule and coordinate virtual GP appointments
Support billing, invoicing, and timesheet reconciliation
Assist with reporting, data entry, and documentation management
Work closely with clinical teams to keep services running smoothly

Requirements

What you’ll need

Strong administrative and customer service skills
Excellent attention to detail and problem-solving ability
Confidence working across multiple systems
A calm, empathetic approach when supporting customers
Energy, adaptability, and a team-first mindset

Benefits

Comp & perks

Flexible ways of working to support inclusion, accessibility and wellbeing
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydocumentation managementbillinginvoicingtimesheet reconciliationreporting

Soft Skills

administrative skillscustomer service skillsattention to detailproblem-solvingempathyadaptabilityteamwork