Customer Care Coordinator

Medibank

Customer Care Coordinator at Amplar Health providing empathetic support to clients and stakeholders. Coordinate care and handle queries while working part-time from home in Adelaide.

Posted 5/29/2026part-timeAdelaide • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Make calls to enrol and welcome new clients, coordinate non-clinical care and follow up on referral requests
Handle incoming queries via phone, email, fax, and digital channels
Perform admin and data entry tasks using Microsoft Office and our internal systems
Update client records, liaise with clinical staff, and track referrals
Provide accurate info on Amplar Home Health programs

Requirements

What you’ll need

A customer-first mindset , with a passion for helping others
Experience in phone-based customer service; clinical or medical admin experience is a plus
Are a strong communicator and are resilient, empathetic, and calm under pressure
Comfortable juggling priorities in a fast-paced environment
Confident using Microsoft Office and multiple systems

Benefits

Comp & perks

Includes weekend shifts & full training provided face to face in Adelaide office
Penalty rates for late shifts, weekends, and public holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer-first mindsetstrong communicatorresilientempatheticcalm under pressurejuggling prioritiespassion for helping others