Medavie

Underwriter

• Support the Group Underwriting leadership team by aligning processes and tools
• Lead and implement best practice initiatives within the Underwriting team
• Design and facilitate a training curriculum to support underwriters
• Conduct quality reviews of complex underwriting cases
• Release the monthly Underwriting Bulletin when the Best Practice Analyst is unavailable
• Perform user acceptance testing (UAT) for underwriting tools
• Act as a liaison with internal partners and lead mini projects

Senior Group Underwriting Best Practice Analyst

Bilingual

• Manage and perform various administrative tasks independently.
• Ensure tasks are completed in a timely and thorough manner.
• Validate changes and keep systems running smoothly (reporting, data, evaluations).
• Update data in internal systems, including peer reviews.
• Document and update administrative procedures and client requirements.
• Suggest process enhancements and support automation of work methods.
• Act as the first point of contact for clients by providing professional service and communicating clearly.
• Respond to client requests, follow up as required, and meet established timelines.
• Identify gaps in quality and efficiency.
• Create client-focused, tested and proven solutions.
• Promote a continuous improvement approach.

Bilingual Data Specialist

Artificial Intelligence

• Own end-to-end delivery plans (scope, schedule, budget, risks, dependencies) for AI/automation initiatives
• Align stakeholders on goals, success measures, and capability requirements
• Lead cross-functional teams (product, engineering, data, security, privacy, and business) to deliver agreed milestones
• Drive change management and adoption planning so solutions deliver measurable business value
• Provide clear reporting to leadership, proactively escalating issues and recommending options
• Continuously improve delivery practices, templates, and ways of working within the COE

AI & Automation Delivery Lead

Analyst

• Provide administrative and technical assistance to internal and external clients.
• Provide telephone support to group administrators during business hours.
• Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
• Apply policies and eligibility standards when reviewing enrollment or change requests.
• Enter data into administrative systems while respecting quality standards and deadlines.
• Ensure the accuracy of information entered and report any anomalies or delays.
• Use application and/or production tracking tools.
• Suggest process improvements to optimize quality and turnaround times.
• Adapt written communications to meet client needs.
• Perform any other related tasks.

Policy Analyst

System Administrator

• Supports the design, development, and documentation of the deployment management policy, process, and some procedures
• Supports the assessment, analysis, planning, and design of release deployment packages, including assessment of risk and audit compliance
• Contributes to the availability management process and its operation; performs defined availability management tasks
• Ensures that services and components meet and continue to meet all agreed performance targets and service levels
• Works with Unix, Windows, Platform Engineering, Network, Database, and other infrastructure teams to implement end-to-end solutions
• Ensures monitoring and self-healing strategies are implemented and maintained to proactively prevent client disruptions
• Leverages and implements virtualization and infrastructure for repeatable delivery and highly available client solutions
• Responds to service requests, interacts with internal teams, provides technical support, and provisions necessary server infrastructure services and components for various projects

Physical Infrastructure System Administrator

Business Analyst

• Coordinating with CPMO to define and schedule business analysis activities/deliverables based on project complexity and constraints.
• Establishing and maintaining a communication framework that facilitates the sharing of business analysis deliverables and the management of expectations with all solution delivery stakeholders.
• Fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery.
• Independently managing business analysis activities, deliverables, and schedules in alignment with the overall solution delivery schedule to ensure timelines are met; raises risks/issues to stakeholders appropriately with a “solution” mind set (i.e., mitigation strategies).
• Leading and facilitating business analysis elicitation activities with appropriate stakeholders to clarify, prioritize and document business needs.
• Leading and facilitating business requirements lifecycle management activities to ensure business needs are clear and agreed upon in relation to the solution scope being delivered.
• Conducting business process gap analysis between current and future states to clarify and communicate change impacts for the adoption and ongoing support of the solution scope being delivered.
• Collaborating with Quality Assurance (QA) to clarify business requirements and determine appropriate test coverage based on prioritized business needs, change impacts and project constraints.
• Initiating “feedback loop” activities throughout the solution delivery lifecycle to elicit and act upon improvement opportunities for the business analysis framework as needed.

Enterprise Business Analyst

Director

• Build, lead, and coach a high‑performing and diverse team.
• Foster a culture of collaboration, innovation, inclusivity, and continuous development.
• Lead the strategy, design, development, and management of Medavie Blue Cross’s full suite of health insurance products, including health, dental, travel, life, disability and consumer product lines.
• Oversee product compliance, performance, and lifecycle management.
• Define and drive the strategic direction for digital product channels.
• Lead the development of innovative digital health services, programs, and care pathways.
• Lead negotiations and governance for all external health product and service provider partnerships.
• Build strong relationships with clients, consultants, and distribution partners.
• Act as a product expert and thought leader across markets (Ontario, Quebec, Atlantic).
• Support business development in client presentations and strategic opportunities.
• Lead or support cross‑functional initiatives tied to Medavie’s strategic roadmap, with emphasis on digital health transformation and wellness innovation.

Director, Health and Digital Product Solutions

Communications

• Lead the development and delivery of communications strategies and tactics in support EMCI business objectives.
• Act as the main point of contact for EMCI media; working in close consultation with business partners to support timely responses to requests for information from media.
• Generate and foster relationships with media and health care partners, helping to identify emerging opportunities and challenges that require proactive communication, including new opportunities for enhanced media profile.
• Maintain a big picture view of the organization, issues and/or topics of relevancy and knowledge of the media cycle to inform strategic thinking and advice about communications; supporting the generation of an ongoing news-cycle/regular earned media coverage.
• Daily monitoring of key regional and national news media to identify issues that may impact the operations and/or reputation of our group of companies.
• Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.
• Develop and deliver monthly report on media relations activities.
• Oversee writing and editing content for communications channels including (but not limited to) external and internal communications (key messages, news releases, speaking remarks, Q&As, social media, employee communications, etc.) and liaising directly with internal and external business partners to obtain relevant detail/input.
• Work collaboratively with Medavie and EMCI communications colleagues to manage brand and reputation, creating a steady stream of relevant content that is suitable for target audiences.
• Provide advice and support in counselling business partners on strategic communication strategies.
• Ensure external communication messages are consistent with internal messages and the communications strategies are complementary.
• Supports design and translation requirements for communications and partner relations needs, working with brand and translation teams.
• Provide support for issues and crisis communications, including on call coverage.

Senior Advisor, Communications and External Relations

Account Manager

• Lead the development and execution of our wellness product strategy across Group and Individual markets
• Oversee the lifecycle of key products including EFAP, InConfidence, Second Medical Opinion services, and digital health solutions
• Define the strategic and operational direction for digital product channels
• Assess customer needs and develop innovative solutions that strengthen Medavie’s competitive position
• Lead, mentor, and grow a team of product specialists responsible for end-to-end product performance
• Foster a culture of collaboration, innovation, and continuous improvement
• Lead contract negotiations and manage relationships with external vendors and digital service providers
• Ensure cost‑effective, high-quality delivery of products and services