Medavie

Customer Support

• Are you passionate about making a difference and delivering exceptional service? Join our team as a Bilingual Customer Service Representative and help us support members across Canada.
• In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.
• Your objective in this role is to provide the highest level of customer service possible.
• Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

Bilingual Insurance Customer Service Representative

Recruitment

• Support the full cycle recruiting process, including; posting positions, screening resumes, short-listing candidates, conducting telephone pre-screen interviews, coordinating recruitment testing/assessments, processing reference checks and security clearance documents and maintaining reports
• Connecting with candidates at each step of their recruitment journey using our ATS (Applicant Tracking System) – we use Workday.
• Assist with new hire onboarding processes by answering questions of new employees and supporting Recruitment Consultants with new hire documentation and clearances as required
• Provide technical assistance to candidates who may require support in applying to positions online
• Develop and maintain excellent relationships with Talent Acquisition, HR, Candidates, and other internal stakeholders to ensure achievement of recruitment goals
• Perform other recruitment administrative duties as assigned

Bilingual Recruitment, HR Coordinator

Project Manager

• Reporting to the Senior Project Manager, the Project Manager will work with a diverse group of partners including internal and external stakeholders, clinical and non-clinical resources.
• Deliver projects that support the organization’s strategic plan and operational business plan.
• Oversee project implementation activities while assigning project resources as appropriate.
• Goal will be to deliver the project initiatives on time, within budget and within scope.
• Major responsibilities include: project planning, project execution & control, monitoring project deliverables, and guiding development of sustainability plans.

Project Manager – Health Services Projects

Administration

• Perform administration functions and annual processing of Defined Contribution and Defined Benefit Pension Plans
• Serve as the primary contact for all pension inquiries from employees, leaders, and external pension carriers
• Manage end-to-end pension enrollment and eligibility
• Maintain and update confidential employee and pension information in all required systems
• Reconcile monthly invoices and bi-weekly pension remittances

Pension & Benefits Administrator

• Support the full cycle recruiting process, including; posting positions, screening resumes, short-listing candidates, conducting telephone pre-screen interviews, coordinating recruitment testing/assessments, processing reference checks and security clearance documents, and maintaining reports
• Connecting with candidates at each step of their recruitment journey using our ATS (Applicant Tracking System) – we use Workday
• Assist with new hire onboarding processes by answering questions of new employees and supporting Recruitment Consultants with new hire documentation and clearances as required
• Provide technical assistance to candidates who may require support in applying to positions online
• Develop and maintain excellent relationships with Talent Acquisition, HR, Candidates, and internal stakeholders to ensure achievement of recruitment goals
• Perform other recruitment administrative duties as assigned

Bilingual Recruitment Coordinator

• Answer questions about health benefits and payment inquiries
• Assess and resolve issues while providing effective resolutions
• Quickly learn how to achieve the best results in every setting

Bilingual Customer Service Representative

Data Scientist

• Develop and implement advanced analytics techniques, including machine learning algorithms and predictive models, to assess fraud risk
• Combine, interpret, and analyze highly complex data from multiple sources to uncover patterns, anomalies, and risk indicators
• Collaborate with Business Analysts, Data Analysts, and cross‑functional partners to understand requirements, validate models, and support decision-making
• Continuously improve processes, algorithms, and models based on operational changes, investigator feedback, and emerging fraud trends
• Monitor for new fraud risks and build or update models to stay ahead of evolving threats
• Maintain thorough documentation for workflows, models, algorithms, databases, and code repositories
• Ensure compliance with privacy, security, and data protection standards.

• Lead and oversee the operationalization of drug formularies, price files, policies and procedures, ensuring accurate implementation of public and private drug benefit plans.
• Coach, mentor, and develop a diverse team, overseeing performance, growth, and operational excellence.
• Develop and execute the national Pharmacy Provider strategy, including negotiating pharmacy agreements and supporting POS implementation.
• Strengthen relationships with pharmacies, vendors, and key industry stakeholders across Canada.
• Support PBM (Pharmacy Benefit Manager) strategic initiatives, contributing to process improvements and optimization opportunities.

Team Leader, Drug Administration – Pharmacy Relationship Management

• Administer RRSP and DC pension plans, including enrollments, terminations, leaves, and year‑end tasks
• Provide benefit enrollment packages and support to newly eligible employees
• Process employee changes such as hires, terminations, status updates, and personal information adjustments
• Manage disability claim documentation and premium collection for employees on approved leaves
• Update payroll and carrier records for waiver periods and benefits/pension adjustments
• Track and collect premiums owing and reconcile monthly benefit invoices
• Conduct regular eligibility audits to ensure accurate benefits and pension setup
• Maintain current knowledge of benefit and pension program updates and compliance requirements

Pension and Benefits Administrator

Business Analyst

• Partner with business leaders and cross-functional teams to understand business needs and operational challenges
• Analyze data from multiple operational areas to identify opportunities for improvement
• Develop business cases and recommendations aligned to business strategy, user experience, and ROI
• Act as a trusted liaison between business and technical teams to ensure solutions meet operational needs
• Contribute to the design and implementation of efficient, scalable operational processes
• Influence change by promoting user-focused solutions that enhance client experience and drive improved outcomes
• Create clear documentation, requirements, presentations, and implementation materials
• Facilitate workshops and working sessions to gather requirements, validate solutions, and drive consensus
• Communicate effectively with varied audiences, adapting messaging to support decision-making and alignment
• Coordinate and support User Acceptance Testing (UAT) activities, including test case creation, execution, defect tracking, and prioritization
• Work with subject matter experts to ensure testing coverage aligns with project scope
• Support successful implementation through training and transition activities as needed
• Manage multiple deliverables independently while meeting timelines and quality expectations
• Ensure analysis and project milestones progress efficiently from concept through implementation

Insurance

• Sell Medavie Blue Cross Individual Travel Insurance products, capitalizing on sales opportunities from inbound customer calls, outbound calls resulting from leads, and email interactions in order to achieve sales targets.
• Gather needs of the customer to form the basis of recommended product choices that are best suited for their unique situation.
• Cultivate relationships with potential customers by advising how our products and services can benefit them using proven sales techniques to influence buying decisions.
• Manage sales pipeline by effectively tracking the interactions with prospects using a CRM to document and organize sales activities.
• Drive Sales Results – work with a growth mindset to meet and exceed personal and team targets and key performance indicators.
• Adhere to fiduciary responsibilities as a licensed Insurance advisor, acting with the client’s best interest in mind.
• Support the Travel Sales team with administrative requests.

Travel Insurance Sales Advisor

• Support the full cycle recruiting process, including posting positions, screening resumes, conducting telephone pre-screen interviews, and maintaining reports
• Connect with candidates at each step of their recruitment journey using our ATS (Applicant Tracking System) – we use Workday
• Assist with new hire onboarding processes
• Develop and maintain excellent relationships with Talent Acquisition, HR, Candidates, and other internal stakeholders

Operations

• Lead, mentor, and develop a team of analysts, developers, architects, and team leads.
• Build a collaborative, high-performance team culture.
• Oversee application development, support, and operational activities.
• Serve as product owner for assigned applications and maintain a prioritized roadmap.
• Work with business partners to understand needs, identify gaps, and shape product direction.
• Ensure adherence to software development processes and best practices.
• Manage budgets and allocate resources effectively.
• Support long-term planning, business cases, and improvement initiatives.

Manager, Application Development – Operations

• Manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules
• Oversee daily operations, ensuring data integrity, compliance with regulatory and organizational standards
• Drive continuous process improvements to enhance client satisfaction and operational efficiency
• Prioritize work to meet evolving business demands while maintaining optimal turnaround times
• Monitor key performance indicators such as productivity, quality, and client service outcomes
• Act as a key liaison between internal stakeholders and the team
• Coach and mentor team members, promoting professional growth and recognizing achievements

Team Leader – Client Solutions, Policy Administration

Database Administrator

• Oversee and enhance Oracle, Microsoft SQL, and MySQL environments
• Manage installations, upgrades, migrations, patching, and compliance
• Maintain secure, reliable, and high-performing database services through automation and tuning
• Collaborate with development and operational teams to troubleshoot and optimize queries
• Contribute to database design and support cross-team IT projects
• Maintain accurate documentation and assist in ongoing evolution of database services
• Participate in a rotating on-call schedule with remote access

Bilingual Insurance Customer Service Representative

Bilingual Recruitment, HR Coordinator

Project Manager – Health Services Projects

Pension & Benefits Administrator

Bilingual Recruitment Coordinator

Bilingual Customer Service Representative

Data Scientist

Team Leader, Drug Administration – Pharmacy Relationship Management

Pension and Benefits Administrator

Business Analyst

Travel Insurance Sales Advisor

Bilingual Recruitment, HR Coordinator

Manager, Application Development – Operations

Team Leader – Client Solutions, Policy Administration

Oracle Database Administrator