Medavie

Business Analyst

• Partner with business users across the organization to understand needs and objectives.
• Foster strong relationships and maintain clear communication between technical teams and business stakeholders.
• Analyze business needs and define clear, detailed requirements for new reports, dashboards and data solutions.
• Convert business requirements into actionable technical specifications for reporting and data enhancements.
• Collaborate with developers and BI teams to ensure accurate and timely delivery of reporting solutions.
• Facilitate requirements workshops, interviews, and feedback sessions.
• Work with data structures and reporting tools to ensure accurate and efficient solutions.
• Assess and improve business processes related to data and reporting.
• Transform complex data challenges into meaningful insights that support decision-making.
• Validate and test reports and data outputs to ensure alignment with business expectations.
• Support data governance initiatives and ensure compliance with data quality standards.
• Maintain documentation and change logs for reporting and data-related projects.

Business Analyst – Enterprise Information Services

Recruitment

• Lead the end-to-end recruitment lifecycle, from posting and sourcing candidates to conducting pre-screening interviews, partnering with leaders to facilitate interviews, presenting offers, outlining a full total rewards package and ensuring a seamless onboarding experience
• Meet monthly class mandates for all Contact Centre teams with precise timelines, often with multiple overlapping classes
• Develop and maintain candidate pipelines through proactive sourcing, leveraging social media, networking, job boards, community outreach and virtual/onsite career fairs
• Partner closely with Contact Centre Leaders, Training and WFM to forecast staffing needs and align recruitment strategies
• Track high-volume recruiting metrics (time-to-fill, class fill rates, candidate pipeline, turnover, retention, candidate source, etc.) and report progress to stakeholders
• Maintain and utilize Applicant Tracking Systems (ATS) effectively to manage the recruitment workflow
• Ensure a positive and professional candidate experience while moving applicants through the process
• Stay up-to-date on industry trends and best practices in recruitment and implement innovative strategies to enhance the talent acquisition process.

High-Volume Recruitment Consultant

Software Engineer

• Work with a group of analysts, designers, developers, and technical support staff dedicated to creating engaging experiences for users of our digital products.
• Report to team leaders for guidance in priorities.
• Interpret business requirements and assess change impact and effort.
• Collaborate with senior developers and other team members to investigate product operational defects issues and propose solution paths.
• Develop new and update existing web applications and supporting components, including front-end (UI/UX), back-end (API), and database integrations.
• Deliver high-quality applications through test-driven development and web automation, peer review and QA process.
• Documenting and maintaining software systems and applications.
• Managing individual project priorities, deadlines and deliverables within our project management practice and provide status and progress of assigned work.
• Participating in code reviews to ensure that team’s code is high quality and continuously learning to self-improve technical and product knowledge.
• Get familiar with team standards, tools and frameworks.
• Staying current into emerging technologies/industry trends and apply them into operations and activities.
• Provide mentorship, coaching, and guidance to other team members.

Programmer Analyst

Underwriter

• Process benefit changes and billing related tasks within the established accuracy, productivity and efficiency performance targets using different admin systems
• Maintain individual insurance policies, using different admin & billing systems, ensuring a high level of accuracy and organization
• Determine sales agents commission payments based on the product sold while following the commission payment schedule
• Perform general accounting functions such as accounts payable and receivable and reconciliations of accounts
• Communicate with internal and external sales agents, plan members, and other inter-departmental team members
• Prepare and send Insurance coverage mail outs including coverage details both on paper and digitally
• Collaborate with peers and co-workers to manage workflows to meet monthly targets

Bilingual Medical Underwriting Coordinator

Sales

• Leading, coaching and managing a team of IT Salesforce professionals in software development
• Providing software development solutions to business partners
• Performing hands-on Salesforce work
• Providing guidance and direction to a team of developers
• Working with team, management, and business counterparts to achieve goals
• Developing and maintaining project schedules and releases
• Building and maintaining positive relationships with internal clients and external vendors
• Analyzing and implementing process improvements
• Managing requests and client expectations through prioritization and regular communication
• Evolving software development standards in the organization

Team Leader – Salesforce

Communications

• Develop and implement strategic communication plans that align with organizational objectives and enhance brand reputation.
• Create and execute comprehensive communication strategies to deliver key messages to stakeholders.
• Oversee the creation and dissemination of high-quality written and visual content across stakeholder communication channels.
• Research, analyze, and monitor industry trends and competitors to inform communications and messaging strategies.
• Track, analyze, and report on the performance of marketing communications to optimize future efforts.

Senior Marketing Advisor – Communications

Analyst

• Owns IT intake demand process: Effectively track requests and ideas
• Ensure the collection of quality information as it relates to IT intake to aid in effective decision making and IT planning
• Facilitate Collaboration: Run requirement-gathering workshops and monthly portfolio meetings with cross-functional teams
• Portfolio Analysis & Reporting: Maintain intake databases, monitor demand trends, and support executive-level reporting to enable data-driven decisions
• Support Business Case Development: Collaborate with stakeholders to define high-level opportunities, solution options, and cost/resource estimates
• Drive Strategic Alignment: Identify initiative dependencies, coordinate assessments, and ensure alignment with corporate priorities and resource availability
• Build Relationships: Act as a trusted advisor across business units, promoting the value of IT planning and enhancing stakeholder engagement

IT Planning Analyst

• Develop a high level of knowledge in the programs we administer.
• Respond to requests from clients and providers in both official languages.
• Receive, pend, and process requests for dental services that require special authorization consideration, and prepare packages that require review from dental consultant.
• Administer processes for special authorization decisions through the interactive use of telecommunications and applied on-line technology.
• Call and/or draft requests for additional information from dentist and/or dental specialists for more information/diagnostics when necessary, or requested by the dental consultant.
• Update requests according to decisions rendered to allow for real time adjudication when the dental treatment authorized is rendered.
• Create and send the appropriate decision letter to the client and/or provider to notify them of the outcome of their request.
• Utilize dental background, knowledge, and experience to assess requests.
• Liaison with customers and other health care professionals to ensure treatment requests are appropriately administered.
• Provide a positive and efficient customer service experience for providers and clients.

Bilingual MAC Dental – SA Analyst

Product Designer

• Collaborating with a wide cross-section of colleagues to understand business objectives for digital products, assess user wants and needs, and influence user-focused solutions, with a focus on driving continuous improvement
• Working hand-in-hand with Content Designers and UX Researchers to shape user experiences through collaborative planning, research, and content strategy that aligns with user needs and business goals
• Translating ideas and concepts into user flow diagrams, site maps, sketches, wireframes, interactive prototypes, styleguides, and other UX design deliverables, and rapidly testing/iterating your work
• Working with front-end developers to bring your ideas to life and fine-tune the finished product
• Collaborate with UX colleagues to identify opportunities across digital properties for A/B testing, usability research, and user feedback—while continuously reviewing product usage and success to inform a user-centric roadmap
• Presenting your work to colleagues and senior management in meetings and demos, and confidently explaining decisions using UX best practice rationale, user testing or research data.

UX Designer

Insurance

• Responsible for disability claim adjudication from the initial decision to building the right case management plan
• Identify supports needed for each case, monitor treatment and achievement of the plan, and work with the claimant, employer and providers
• Active case management of files, providing regular communication with all stakeholders and assessing use of claims tools (rehab etc.) and requesting ongoing medical as needed
• Provide assessment of key dates within the lifecycle of the claim and ensure case management plans are updated regularly
• Ensure required tasks within assigned caseload meet service level standards
• Render timely and potentially difficult decisions and effectively communicate these decisions while managing escalations with employers and claimants
• Build effective relationships with claimants, treatment providers and physicians, employers, group administrators, human resources, and lawyers to support recovery and return to work
• Ensure effective and consistent use of electronic case management system
• Participate in a 15-week paid training program and ongoing professional development

Bilingual Disability Claims Specialist

• Assist with installations, configurations, maintenance and troubleshooting
• Prepare, implement, and maintain quality documentation
• Monitor, triage, assign and follow-up on internal and external work requests or inquiries within corporate turn around time
• Review release notes, develop test plans and carry out test cases
• Develop and maintain operational processes (reference material)
• Ensure all reference material is accurate and complete and available in both French and English
• Participate in client meetings and document activities, progress, decisions by producing and distributing meeting minutes
• Validate data integrity using the different tools available
• Perform data entry as needed
• Serve as a primary contact for escalations