Medavie

Business Analyst

• Assist with installations, configurations, maintenance and troubleshooting
• Prepare, implement, and maintain quality documentation
• Monitor, triage, assign and follow-up on internal and external work requests or inquiries within corporate turn around time
• Review release notes, develop test plans and carry out test cases
• Develop and maintain operational processes (reference material)
• Ensure all reference material is accurate and complete and available in both French and English
• Participate in client meetings and document activities, progress, decisions by producing and distributing meeting minutes
• Validate data integrity using the different tools available
• Perform data entry as needed
• Serve as a primary contact for escalations

Benefits Management Analyst