Medavie

Business Analyst

• Coordinating with CPMO to define and schedule business analysis activities/deliverables based on project complexity and constraints.
• Establishing and maintaining a communication framework that facilitates the sharing of business analysis deliverables and the management of expectations with all solution delivery stakeholders.
• Fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery.
• Independently managing business analysis activities, deliverables, and schedules in alignment with the overall solution delivery schedule to ensure timelines are met; raises risks/issues to stakeholders appropriately with a “solution” mind set (i.e., mitigation strategies).
• Leading and facilitating business analysis elicitation activities with appropriate stakeholders to clarify, prioritize and document business needs.
• Leading and facilitating business requirements lifecycle management activities to ensure business needs are clear and agreed upon in relation to the solution scope being delivered.
• Conducting business process gap analysis between current and future states to clarify and communicate change impacts for the adoption and ongoing support of the solution scope being delivered.
• Collaborating with Quality Assurance (QA) to clarify business requirements and determine appropriate test coverage based on prioritized business needs, change impacts and project constraints.
• Initiating “feedback loop” activities throughout the solution delivery lifecycle to elicit and act upon improvement opportunities for the business analysis framework as needed.

Enterprise Business Analyst

Director

• Build, lead, and coach a high‑performing and diverse team.
• Foster a culture of collaboration, innovation, inclusivity, and continuous development.
• Lead the strategy, design, development, and management of Medavie Blue Cross’s full suite of health insurance products, including health, dental, travel, life, disability and consumer product lines.
• Oversee product compliance, performance, and lifecycle management.
• Define and drive the strategic direction for digital product channels.
• Lead the development of innovative digital health services, programs, and care pathways.
• Lead negotiations and governance for all external health product and service provider partnerships.
• Build strong relationships with clients, consultants, and distribution partners.
• Act as a product expert and thought leader across markets (Ontario, Quebec, Atlantic).
• Support business development in client presentations and strategic opportunities.
• Lead or support cross‑functional initiatives tied to Medavie’s strategic roadmap, with emphasis on digital health transformation and wellness innovation.

Director, Health and Digital Product Solutions

Communications

• Lead the development and delivery of communications strategies and tactics in support EMCI business objectives.
• Act as the main point of contact for EMCI media; working in close consultation with business partners to support timely responses to requests for information from media.
• Generate and foster relationships with media and health care partners, helping to identify emerging opportunities and challenges that require proactive communication, including new opportunities for enhanced media profile.
• Maintain a big picture view of the organization, issues and/or topics of relevancy and knowledge of the media cycle to inform strategic thinking and advice about communications; supporting the generation of an ongoing news-cycle/regular earned media coverage.
• Daily monitoring of key regional and national news media to identify issues that may impact the operations and/or reputation of our group of companies.
• Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.
• Develop and deliver monthly report on media relations activities.
• Oversee writing and editing content for communications channels including (but not limited to) external and internal communications (key messages, news releases, speaking remarks, Q&As, social media, employee communications, etc.) and liaising directly with internal and external business partners to obtain relevant detail/input.
• Work collaboratively with Medavie and EMCI communications colleagues to manage brand and reputation, creating a steady stream of relevant content that is suitable for target audiences.
• Provide advice and support in counselling business partners on strategic communication strategies.
• Ensure external communication messages are consistent with internal messages and the communications strategies are complementary.
• Supports design and translation requirements for communications and partner relations needs, working with brand and translation teams.
• Provide support for issues and crisis communications, including on call coverage.

Senior Advisor, Communications and External Relations

Account Manager

• Lead the development and execution of our wellness product strategy across Group and Individual markets
• Oversee the lifecycle of key products including EFAP, InConfidence, Second Medical Opinion services, and digital health solutions
• Define the strategic and operational direction for digital product channels
• Assess customer needs and develop innovative solutions that strengthen Medavie’s competitive position
• Lead, mentor, and grow a team of product specialists responsible for end-to-end product performance
• Foster a culture of collaboration, innovation, and continuous improvement
• Lead contract negotiations and manage relationships with external vendors and digital service providers
• Ensure cost‑effective, high-quality delivery of products and services

Manager, Digital Product Solutions – Partnerships

Customer Support

• Are you passionate about making a difference and delivering exceptional service? Join our team as a Bilingual Customer Service Representative and help us support members across Canada.
• In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.
• Your objective in this role is to provide the highest level of customer service possible.
• Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

Bilingual Insurance Customer Service Representative

Recruitment

• Support the full cycle recruiting process, including; posting positions, screening resumes, short-listing candidates, conducting telephone pre-screen interviews, coordinating recruitment testing/assessments, processing reference checks and security clearance documents and maintaining reports
• Connecting with candidates at each step of their recruitment journey using our ATS (Applicant Tracking System) – we use Workday.
• Assist with new hire onboarding processes by answering questions of new employees and supporting Recruitment Consultants with new hire documentation and clearances as required
• Provide technical assistance to candidates who may require support in applying to positions online
• Develop and maintain excellent relationships with Talent Acquisition, HR, Candidates, and other internal stakeholders to ensure achievement of recruitment goals
• Perform other recruitment administrative duties as assigned

Bilingual Recruitment, HR Coordinator

Project Manager

• Reporting to the Senior Project Manager, the Project Manager will work with a diverse group of partners including internal and external stakeholders, clinical and non-clinical resources.
• Deliver projects that support the organization’s strategic plan and operational business plan.
• Oversee project implementation activities while assigning project resources as appropriate.
• Goal will be to deliver the project initiatives on time, within budget and within scope.
• Major responsibilities include: project planning, project execution & control, monitoring project deliverables, and guiding development of sustainability plans.

Project Manager – Health Services Projects

Administration

• Perform administration functions and annual processing of Defined Contribution and Defined Benefit Pension Plans
• Serve as the primary contact for all pension inquiries from employees, leaders, and external pension carriers
• Manage end-to-end pension enrollment and eligibility
• Maintain and update confidential employee and pension information in all required systems
• Reconcile monthly invoices and bi-weekly pension remittances