Team Leader, Case Management Services

Medavie

Bilingual Team Leader responsible for managing a team of Disability Claim Specialists. Medavie is a health solutions partner improving the wellbeing of Canadians.

Posted 7/17/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$88,158 - CA$99,177 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex claims within Life and Disability insurance, leveraging strong analytical skills to identify trends and operational efficiencies. Bilingual in French and English, with a focus on team development and stakeholder communication.

Highest-signal resume keywords

People ManagementLife And Disability Insurance ExperienceBilingualism In French And EnglishInsurance Designation (LOMA Or Other)Analytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementData AnalysisTrend EvaluationOperational EfficiencyBusiness Information Gathering

Soft Skills

Stakeholder CommunicationTeam BuildingCareer Development GuidanceRelationship Management

Certifications & Qualifications

Insurance Designation (LOMA Or Other)

Industry Keywords

Life InsuranceDisability InsurancePost-Secondary EducationMedical ManagementRehabilitation Management

About the role

Key responsibilities & impact

Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests.
Communicate with different stakeholders in order to effectively manage relationships.
Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes.
Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.
Build a stable team through recruiting qualified talent, training employees and providing guidance in career development.
Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

Requirements

What you’ll need

Post-secondary education in business, medical or rehabilitation management.
Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance.
Insurance designation (LOMA or other) will be considered an asset.
Bilingualism in French and English is required.
English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Benefits

Comp & perks

Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus which recognizes your contribution to our success.
Paid vacation and an optional Vacation Purchase Program.
Flexible work arrangements and emphasis on work-life balance.
Opportunities for personal learning and growth.