Director, IT Operations

Medavie

Director of IT Operations leading IT Enterprise Services operations for Medavie. Responsible for operational performance, service reliability, and collaboration across divisions.

Posted 6/26/2026full-time🇨🇦 CanadaLead💰 CA$120,335 - CA$154,717 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Own IT operational performance across IT Enterprise Services, including reliability, uptime, resilience, and service consistency
Establish operational governance (service health reviews, scorecards, escalation paths, and decision frameworks)
Define and manage operational performance metrics (availability, incident trends, change success, service levels, customer experience)
Lead IT Service Management (incident, problem, change, release, configuration, and continual improvement)
Lead major incident response as the IT command authority, ensuring effective communication, recovery, and root-cause resolution
Ensure operational readiness for new and evolving services, including support models, monitoring, and transition-to-operations practices
Strengthen operational resilience and reduce risk across infrastructure, cybersecurity, and application teams
Partner with vendors and managed service providers to ensure performance, accountability, and service-level commitments are met
Bring structure and consistency to a federated IT environment through defined practices, ownership, and accountability
Support financial and capacity planning aligned to IT and business priorities
Build and develop high-performing teams, fostering a culture of accountability and continuous improvement

Requirements

What you’ll need

Extensive experience in IT Operations or IT Service Delivery within complex environments
Leadership across multiple IT domains (infrastructure, applications, platforms, service delivery)
Proven experience leading major incidents and improving service reliability
Ability to influence across teams without direct authority
Strong knowledge of ITSM and operational governance frameworks
Financial and resource management expertise (budgeting, forecasting, capacity planning)
Strong stakeholder management and communication skills
Experience managing vendors and service-level performance
Ability to translate operational data into business insights
Bachelor’s degree in Computer Science, Business, Finance, or related field (or equivalent experience)

Benefits

Comp & perks

100% employer-paid health, dental, and vision benefits
Defined Contribution Pension Plan with employer
Annual incentive bonus
Vacation and wellness programs
Flexible work arrangements (remote/hybrid)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT OperationsIT Service DeliveryIT Service Managementoperational performance metricsincident managementproblem managementchange managementrelease managementconfiguration managementcontinuous improvement

Soft Skills

leadershipinfluencestakeholder managementcommunicationteam buildingaccountabilityfinancial managementresource managementcapacity planningproblem-solving