Internal Service Representative

Medavie

Internal Client Service Representative at Medavie Blue Cross responsible for managing client inquiries and supporting group insurance plans. Collaborating with teams for client retention and service delivery.

Posted 6/26/2026full-time🇨🇦 CanadaMid-LevelSenior💰 CA$46,292 - CA$52,078 per yearWebsite

About the role

Key responsibilities & impact

Act as a primary contact for clients, advisors, and consultants, resolving inquiries and ensuring a high level of service
Manage client and advisor requests end-to-end, including triage, prioritization, tracking in Salesforce, and timely follow-up
Deliver consistent, proactive service for an assigned portfolio
Coordinate with internal teams (Administration, Operations, Underwriting, Marketing) to ensure efficient resolution of client needs
Support onboarding, renewals, and ongoing service activities, including enrolment and reporting
Interpret contracts and agreements to address inquiries
Manage a high volume of requests while maintaining accuracy, organization, and responsiveness

Requirements

What you’ll need

Post-secondary education in a related field or equivalent experience
Previous administrative or client service support experience required
Experience in group insurance or a related industry considered an asset
Strong commitment to client service
Excellent organizational, time management, and prioritization skills
Strong attention to detail
Effective written and verbal communication skills in English; bilingualism (French/English) is considered an asset
Proficiency in Microsoft Office Suite and experience using Salesforce or similar CRM tools
Progress toward or completion of an insurance designation is considered an asset
Valid driver’s license required

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Opportunities for personal and professional growth
Flexible work options
Supportive leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client service supportadministrative supportgroup insurancecontract interpretationenrolmentreporting

Soft Skills

client service commitmentorganizational skillstime managementprioritizationattention to detailwritten communicationverbal communication

Certifications

insurance designation