MealSuite

Account Executive

• Lead and mentor the AE Team to perform as a high performance team, resulting in achieving or exceeding sales targets. Support TA activities, training, performance management of AE team
• Design and implement effective sales strategies, territory plans, and pipeline management processes. Provide accurate sales forecasting and insights to ELT
• Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless buyer journey
• Analyze performance metrics and coach to ensure goal achievement is being made
• Participate in prospect meetings and deal negotiations when required

Director, Account Executive

Risk

• Manage IT Risks – Promptly identify IT risks, develop appropriate remediation options and ensure effective deployment of IT risk management controls in key domain areas. Conduct IT risk assessments and support proactive ongoing management and compliance with governance frameworks and standards for third parties, cybersecurity tooling, user awareness trends and crypto agility posture.
• Lead Third Party IT Risk Management Program – Act as the main point of contact for Third Party IT Risk Management, e.g. portfolio risk, control, performance and compliance posture monitoring and reporting.
• Lead IT Risk Management Awareness and Training – Develop and deliver Cyber Awareness October Program components. Act as the main point of contact for User Cyber Training Program across the organization, e.g. ensure training content relevance and timeliness; support risks and controls alignment to target metrics; monitor and report trends.
• Lead Crypto Agility Risk Management Program – Create and maintain the Crypto Posture Library across the organization, ensuring ongoing currency, completeness, accuracy and availability. Lead the development and delivery of the Cyrpto Agility Risk Management Program.
• Ensure IT Risk Compliance – Develop, implement, monitor and track IT risk management controls and metrics to target compliance, timely identify and enable effectively remediation of deviations.

Information Technology Risk Management Specialist

Chief of Staff

• Serve as primary advisor and thought partner to the CEO and C-level leaders across strategy, operations, and communications.
• Prioritize and manage executive agendas and ensure timely execution of top priorities.
• Lead special projects and strategic programs that span business units and identify and solve operational bottlenecks.
• Draft C-level communications, presentations, and executive updates.
• Help Support cultural initiatives, change-management programs, and internal communication efforts.

Recruitment

• Lead the Talent Acquisition function and Global TA team.
• Work closely with the VP, People & Culture on workforce planning, salary bands, and talent acquisition strategy.
• Lead a team of Talent Acquisition Specialists in multiple locations.
• Mentor and train team members on best practices and requisition load distribution.
• Monitor TA processes, implement improvements, and optimize internal systems.
• Own strategic oversight of talent acquisition projects and recruitment marketing initiatives.
• Provide weekly reports to leadership on hiring progress and address roadblocks.
• Conduct full-cycle recruitment for senior, technical, and niche requisitions in Canada and the USA.
• Collaborate with hiring leaders to define hiring requirements and assist in creating job postings.
• Assess candidate character and competence fit for roles.

Manager, Talent Acquisition

Full-stack Engineer

• Develop and maintain robust Ruby on Rails applications, owning features from design to deployment
• Ensure code quality through testing, performance optimization, and thorough debugging
• Conduct code reviews and maintain technical documentation to support team standards and system clarity
• Influence architecture, enforce security and development standards, and drive continuous technical improvements
• Champion best practices and optimize systems for scalability, performance, and maintainability
• Collaborate across teams and Agile ceremonies to deliver solutions aligned with business needs
• Communicate progress clearly and build strong cross-functional relationships
• Mentor developers, lead code reviews and technical discussions, and share Ruby on Rails expertise
• Support onboarding and foster a culture of learning and collaboration

Senior Software Engineer

Implementation Specialist

• Own the implementation process – Head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies
• Oversee stakeholder relationships – Serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals
• Assure ongoing project success – Ensure implementation plans are tailor-made for customers. Provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle and monitor KPIs to ensure measures of success are met.
• Be a leader – Act as a mentor to the implementation specialists and identify process improvements across the implementation team by providing actionable insights to support ongoing optimizations
• Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold.

Enterprise Implementation Manager

• Facilitate the implementation process for new accounts, educate new customers, solve technical problems during implementation, and ensure the smooth adoption of our products and services.
• Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to customers and key stakeholders as needed, including account setup requirements and expectations.
• Develop and strengthen relationships with both new and existing customer stakeholders by creating, delivering, monitoring, and updating user training plans based on their needs, including on-site training.
• Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations and provide detailed account walkthroughs throughout the implementation process.
• Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle.
• Leverage feedback for continuous improvement to the onboarding process.

Customer Implementation Specialist

People Operations

• Collaborate with leaders to identify talent needs and align workforce planning with business goals, ensuring the organization is future-ready.
• Advise leaders on employee issues, performance management, and engagement strategies to foster a productive and inclusive workplace.
• Support career development, succession planning, and performance optimization initiatives that empower employees and strengthen leadership pipelines.
• Partner with leadership to drive organizational change and ensure smooth implementation of new processes and initiatives.
• Leverage HR metrics and trends to provide actionable insights that inform strategic decisions.
• Ensure business units operate in alignment with P&C policies, employment law, and organizational values.
• Serve as a trusted advisor and escalation point for complex employee relations, performance, or organizational issues.

Senior People & Culture Business Partner

Customer Support

• Provide strategic leadership to grow and empower Customer Experience teams in alignment with expanding customer base
• Drive operational improvements by identifying inefficiencies and implementing process enhancements
• Champion innovation in customer support and onboarding, setting measurable goals and KPIs
• Develop and evolve a comprehensive CX roadmap and report outcomes to senior leadership
• Foster cross-functional collaboration to streamline operations and elevate customer experience
• Lead initiatives to enhance the reseller journey and ensure partner satisfaction
• Lead and energize CX teams through effective leadership
• Represent the Voice of the Customer at the executive level

Vice President, Customer Experience

Frontend Engineer

• Create, test, maintain web application and mobile application
• Write, review, and maintain code in compliance with the established coding quality standards of the company
• Write unit test and run through all the test cases for assigned tasks and ensure all cases are tested and passed before release for testing
• Turn UI/UX designs into prototypes, creating excellent interactions from designs
• Optimize application for maximum performance
• Build reusable components for future use
• Collaborate with back-end developers and web designers to improve usability
• Be an active contributor during the project specification and requirement gathering phase
• Identify problem areas and bring relevant changes
• Self-train on new technologies
• Handle other urgent tasks provided by leader or manager

Frontend Developer

• Create, test, and maintain web and mobile applications
• Write, review, and maintain code compliant with company coding quality standards
• Write unit tests and ensure all test cases are tested and passed before release
• Turn UI/UX designs into prototypes and create excellent interactions
• Optimize applications for maximum performance
• Build reusable components for future use
• Collaborate with back-end developers and web designers to improve usability
• Actively contribute during project specification and requirement gathering phases
• Identify problem areas and propose relevant changes
• Self-train on new technologies and perform urgent tasks as assigned
• Stay on top of latest releases, contribute to projects, and deliver quality solutions for customers

Mid/Senior Frontend Developer

Product Manager

• Own product strategy for MealSuite Dining (POS, Portal, Ordering, Self-Serve Kiosk) and drive strategic growth and innovation
• Identify and evaluate market opportunities for Culinary product expansion; prioritize initiatives and create actionable plans to increase adoption and upsell
• Monitor qualitative and quantitative product performance and adoption; use data to inform decisions
• Lead discovery and feature leadership within the Dining domain; deeply understand user needs and operational workflows
• Track competitive landscape and partner ecosystem; act as domain expert on external tools and integrations
• Lead multidisciplinary Product team (Product Managers, Product Owners, UX Designers) and collaborate with delivery teams
• Forge cross-functional relationships across Sales, Marketing, CX, Support, partners, customers, and external stakeholders
• Create business cases, prioritize using value vs effort frameworks, and guide long-term product vision
• Manage team operations, oversee collaboration with dev teams, escalate risks and blockers
• Design accessible, intuitive experiences across mobile, tablet, kiosks, and handhelds for senior living (considering mobility, vision, memory, motor skills)
• Mentor and develop Product Managers, UX Designers, and Product Owners; report to Vice President, Product
• Work in-office up to 2 days per week (Cambridge, ON or Dallas, TX)

Director of Product, Dining

• Own end-to-end product strategy for the Culinary portfolio and translate strategic objectives into roadmaps
• Lead discovery and innovation across Culinary domain, understanding user needs and kitchen workflows
• Define, deliver, and iterate on features spanning menu planning, ingredient sourcing, production, inventory, and waste
• Track qualitative and quantitative performance of products and features for market insights
• Monitor competitive landscape and partner ecosystem to inform product direction
• Drive Culinary product growth across Recipes & Menus, Production, Inventory, and Waste to improve meal consumption and resident satisfaction
• Lead and align a multidisciplinary team of Product Managers, Product Owners, and UX Designers
• Collaborate with delivery/engineering teams for estimations and agile execution
• Create business cases, prioritize using value vs. effort frameworks, and set long-term product vision
• Forge cross-functional collaboration with Sales, Marketing, CX, Support, partners, customers, and external stakeholders
• Manage stakeholder communication, triage requests, escalate blockers, and align expectations with engineering leads

Director of Product, Culinary

Procurement

• Lead the strategy for product growth and innovation across the Purchasing experience, aligning with business and revenue goals.
• Lead discovery efforts, gather and refine requirements, and drive feature success from conception through delivery and iteration.
• Identify and evaluate opportunities across Purchasing to drive measurable impact (adoption, market opportunities, upsell, incentivized purchase opportunities).
• Lead multidisciplinary teams of Product Managers, Product Owners, and UX Designers; collaborate with Sales, Marketing, CX, Support, partners, customers, and external stakeholders.
• Work closely with engineering leads to optimize development in an agile environment.
• Monitor qualitative and quantitative performance to assess product and feature performance in market and usage metrics.
• Coordinate go-to-market execution including win rates, pricing strategy, demand generation, churn analysis, and market expansion.
• Conduct data-driven analysis of usability, adoption, and success criteria to determine iteration or deprecation.
• Guide UX strategy to ensure usability and clarity in UI decisions.
• Mentor and provide growth opportunities for Product Managers, UX Designers, Product Owners, and more.
• Present 2–3 year Purchasing roadmap through regular Proof of Concept sessions with stakeholders.
• Report to VP of Product and own product success across MealSuite ecosystem.

Director of Product, Purchasing

• Own the Clinical product strategy and drive strategic growth and innovation for MealSuite's Clinical products
• Identify and evaluate market opportunities and prioritize initiatives to increase adoption, expand market reach, and create upsell opportunities
• Monitor qualitative and quantitative product performance and analyze data to inform decisions
• Lead multidisciplinary teams of Product Managers, Product Owners, and UX Designers; work with delivery teams for estimations
• Foster cross-functional collaboration with Sales, Marketing, CX, Support, partners, customers, and external stakeholders
• Track competitive landscape and partner ecosystem to inform product direction
• Create business cases, prioritize initiatives using value vs effort frameworks, and guide long-term product vision
• Champion innovation and AI integration to enhance clinical decision-making and improve patient/resident outcomes
• Lead discovery, gather and refine requirements, and drive features from conception through delivery and iteration
• Escalate and triage risks, blockers, and incoming requests; optimize development efforts with engineering leads
• Mentor, coach, and develop talent within the product team
• Report to the Vice President of Product and collaborate across MealSuite's global hubs (Cambridge ON, Dallas TX, Ho Chi Minh City)

Director of Product, Clinical

Project Manager

• MealSuite is a privately owned SaaS company providing end-to-end foodservice technology solutions for healthcare and aging services.
• Assist implementation team by managing new customer implementation projects and improving implementation efficiencies.
• Coordinate internal and external resources to keep projects within scope, schedule, and budget.
• Oversee team member project assignments, matching roles to strengths and abilities.
• Collaborate cross-functionally with Implementation Specialists and Customer Experience Leadership to evolve SOPs and team materials.
• Devise creative solutions and develop tools/systems to improve scalability of scoping and needs analysis.
• Train and develop team members' project management skills in customer-facing roles and share learnings.

Project Coordinator, Implementation

• MealSuite, an Inc. 5000 Fastest-Growing Company, is a private SaaS organization with 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on patient and resident care.
• We’re looking for a driven and energetic Talent Acquisition Specialist to join our People & Culture team. Reporting to the Manager, Talent Acquisition, you’ll lead full-cycle recruitment across North America, playing a key role in building a high-performing, inclusive team that drives our mission forward.
• A day in the life as a TA Specialist:
Lead full-cycle recruitment – Manage sourcing, screening, interviewing, and offer processes for roles across North America.
• Partner with hiring managers – Collaborate with leaders to define role requirements and support them throughout the interview process.
• Champion candidate experience – Act as the main point of contact for candidates, ensuring a smooth and engaging journey from application to offer.
• Maintain recruitment data – Keep Workable (ATS) updated with accurate candidate and role information.
• Provide regular updates – Share weekly status reports on hiring progress and proactively address any roadblocks.
• Improve recruitment operations – Contribute ideas and feedback to enhance workflows, tools, and candidate engagement strategies.
• Collaborate cross-functionally – Work closely with the People & Culture team to ensure process efficiency and a seamless onboarding handoff.
• If the below describe your knowledge, experience and character, this role could be for you:
• I have 1 - 3 years of Talent Acquisition experience, ideally in a SaaS or tech startup/scale-up environment.
• I’m familiar with modern recruitment practices that that create a positive candidate journey.
• I know how to build candidate funnels and source talent creatively.
• I’ve worked with tools like LinkedIn, ATS platforms (Workable is a plus), and candidate assessments.
• I’m passionate about creating an inclusive and engaging candidate experience.
• I have experience with university recruiting and TA-focused analytics and reporting.
• I’ve dabbled in employer branding and recruitment marketing strategies, particularly on social media platforms to boost visibility and engagement.
• I have a basic understanding employment standards in the US and Canada that impact hiring.
• I’m extremely organized, especially when juggling multiple roles and candidate communications.
• I’m a strong communicator who can represent the brand and keep candidates engaged.
• I take a collaborative approach with hiring managers and the P&C team.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
• We know imposter syndrome can be REAL when applying for a new role, but please don\'t let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!