MealSuite

Platform Engineer

• Lead and evolve our internal developer platform (IDP), extending platform capabilities while improving reliability, scalability, and security.
• Design and implement scalable infrastructure patterns that support global product growth and long-term architectural strategy.
• Automate testing, deployment, and configuration management using modern Infrastructure as Code (IaC) practices to reduce operational toil.
• Strengthen observability across the stack (infrastructure, OS, networking, APM) and improve monitoring, alerting, and operational runbooks.
• Partner with engineering teams to ensure infrastructure meets application performance, load, and resiliency requirements.
• Troubleshoot complex production performance and availability issues, conduct root cause analysis, and implement preventative improvements.
• Mentor and coach engineers, championing best practices in automation, operational excellence, and technical decision-making.

Principal Platform Engineer

Systems Engineer

• Partner with departments to document current-state processes and identify gaps, inefficiencies, and improvement opportunities.
• Facilitate requirement-gathering sessions and translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Maintain process documentation, system requirements, and change logs to support governance and knowledge sharing.
• Support testing, validation, and rollout of system and process changes, including user enablement and documentation.
• Establish a standardized framework for intake, prioritization, and documentation of system and process change requests.

Business Systems Analyst

Customer Support

• Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base
• Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success
• Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress
• Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed
• Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience
• Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement
• Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions
• Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments

VP of Customer Experience

Business Intelligence Developer

• Design and maintain core analytical data models (Accounts, Subscriptions, Invoices, Pricing History, Contracts, FX, Churn Events) sourced from CRM, billing, and operational systems and modeled within the analytics warehouse, to indicate overall company health.
• Conduct exploratory, trend, and forward-looking analysis to support strategic initiatives such as revenue forecasting, churn risk identification, and product performance evaluation.
• Partner with department leaders to define, develop, and standardize team KPIs and insight dashboards.
• Intake, prioritize, and fulfill analytical requests while identifying opportunities to automate recurring reporting and reduce ad-hoc dependency over time.
• Refine and maintain executive and departmental dashboards to ensure aligned KPI definitions, improved data accuracy, and consistent performance tracking.

Business Intelligence Analyst

Sales

• Support AE and AM teams in identifying hardware needs
• Prepare accurate quotes, proposals, and bundle recommendations
• Coordinate hardware configuration, staging, and shipment readiness
• Track orders through fulfillment and delivery
• Serve as the primary point of contact for post-sale hardware activities
• Maintain up-to-date knowledge of hardware products and specifications
• Identify and recommend opportunities to streamline hardware fulfillment workflow

Hardware Sales Specialist

• Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and MealSuite standards
• Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and providing hardware demos to support customer/prospect conversations
• Track orders through fulfillment and delivery, and proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly
• Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales
• Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use

Project Manager

• Own the end-to-end coordination of integrations projects (interfaces, SSO, POS, and accounting exports) in partnership with the Integrations and Implementation teams.
• Maintain real-time project plans and dashboards, tracking timelines, milestones, dependencies, risks, and deliverables while proactively escalating blockers.
• Manage project intake, prioritization, scheduling, and change requests; support capacity planning and resource allocation for the Integrations team.
• Serve as the primary coordination point between customers and internal teams—facilitating kickoffs, requirements validation, technical discussions, UAT, and go-live activities, while ensuring clear communication and documentation throughout the implementation lifecycle.

Integrations Project Coordinator

Engineering Manager

• Oversee Front-End and Back-End developers
• Monitor system reliability, performance and security
• Conduct regular check-ins with Engineering team members
• Assist in rolling out and defining internal systems and policy
• Align squad-based goals with Engineering and Product objectives
• Assist in debugging code issues and fixing problematic code and architecture problems
• Taking point on technical design of solutions
• Collaborate with Product and QA peers to deliver value to customers

Engineering Manager – Software

Learning and Development

• Build and run a comprehensive and repeatable onboarding program for MealSuite Account Executives, Account Managers, and Solutions Engineers.
• Conduct trainings to the required extent for channel partner sales organizations.
• Run live training sessions, workshops, role plays and call reviews.
• Collaborate on the creation and maintenance of a library of role-based playbooks, talk tracks, objection scripts, and product knowledge resources.
• Partner with Product Marketing to deliver product launch & messaging readiness.
• Conduct 1:1 demo reviews, call coaching, and skill-gap assessments.

Sales Training Manager

Accounting Manager

• Perform timely bookkeeping entries for all payable and payroll transactions that reflect the inter-company relationships and support the financial reporting
• Reconcile the AR ledger, prepare AR aging reports for management review, and lead internal AR meetings to discuss collection efforts
• Process and review vendor invoices for accuracy to ensure vendors are paid on time and manage payable records within our expense management software
• Generate and send accurate customer invoices in a timely manner and, if necessary, work closely with other teams to resolve billing discrepancies
• Process and review both Canadian and U.S payroll to ensure accuracy of each pay period and review employee expense reports and process reimbursements, ensuring they align with our company expense policy
• Apply customer payments accurately to the correct invoices in the accounting system
• Manage collections activities, including sending reminders and negotiating payment plans when necessary, as well as identifying short payments and work to resolve them promptly
• Recommend process improvements to optimize billing, collections, and cash application processes

Accounting Specialist

Frontend Engineer

• Create, test, maintain web application and mobile application
• Write, review, and maintain code in compliance with the established coding quality standards of the company
• Write unit test and run through all the test cases for assigned tasks and ensure all cases are tested and passed before release for testing
• Turn UI/UX designs into prototypes, creating excellent interactions from designs
• Optimize application for maximum performance
• Build reusable components for future use
• Collaborate with back-end developers and web designers to improve usability
• Be an active contributor during the project specification and requirement gathering phase
• Identify problem areas and bring relevant changes
• Self-train on new technologies
• Others urgent task provided by leader or manager

Frontend Developer

SDET

• Test strategy & standards ownership: Define and own a risk-based, shift-left testing strategy; establish quality gates, test levels, and clear definitions of done across squads.
• CI/CD integration: Embed automated test suites into CI/CD pipelines; define pass/fail criteria, flaky-test quarantine policies, and artifact publishing (reports, logs, screenshots).
• Test data & environments: Design and maintain strategies for synthetic and seeded test data; oversee environment provisioning, versioning, and configuration management.
• Non-functional testing: Implement automated performance, reliability, and baseline security/vulnerability testing with centralized dashboards.
• Observability & reporting: Define and track quality metrics (coverage, defect escape rate, MTTR/MTTD, pipeline pass rate) and publish dashboards to support release readiness decisions.
• Tooling governance: Evaluate, select, and govern test management and automation tools; drive integrations with issue tracking and requirements systems.
• Platform coverage: Ensure comprehensive cross-platform test strategies for web, mobile (Android/iOS), and hardware-adjacent Point of Sale scenarios, including peripherals and connectivity.
• Enablement & coaching: Mentor QA and engineering teams through guilds, automation code reviews, and training on testing standards and best practices.
• Continuous improvement: Identify quality and delivery bottlenecks, propose process improvements, and lead pilots to increase speed and reliability while managing risk.

QA Architect

Director

• Lead development and implementation of the Consulting RD (Registered Dietitian) program, including pricing models, service tiers, and operational workflows.
• Set up and oversee daily operations of consulting services, including scheduling, payroll, credentialing, and quality assurance.
• Partner cross-functionally with Product, Engineering, and Data teams to define technology requirements for the RD app, compliance automation, and reporting dashboards.
• Manage relationships with reseller partners to integrate RD services into bundled offerings.
• Build and maintain a high-performing network of Registered Dietitians (W-2 and 1099), including recruitment, onboarding, and training.
• Ensure compliance with CMS, HIPAA, and state licensure regulations across service regions.
• Monitor KPIs including revenue, utilization rates, quality scores, and client satisfaction to drive continuous improvement.

Principal Platform Engineer

Business Systems Analyst

VP of Customer Experience

Business Intelligence Analyst

Hardware Sales Specialist

Hardware Sales Specialist

Integrations Project Coordinator

Engineering Manager – Software

Sales Training Manager

Accounting Specialist

Frontend Developer

QA Architect

Director, Dietitian Consulting Services