Customer Implementation Trainer, Bilingual

MealSuite

Customer Implementation Trainer providing software training and support for clients of MealSuite. Collaborate with additional teams to ensure successful implementation and user experience.

Posted 6/22/2026full-timeCambridge • 🇨🇦 CanadaJunior💰 CA$64,400 - CA$77,300 per yearWebsite

About the role

Key responsibilities & impact

Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed
Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete
Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships
Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices
Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process

Requirements

What you’ll need

In-depth knowledge of MealSuite products
Experience delivering training, ideally with a highly complex product or subject matter
1+ years of hands-on experience in customer implementations and training within a SaaS environment
Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication
A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
Ability to thrive in a collaborative, fast-moving environment
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Benefits

Comp & perks

Unlimited paid time off
Retirement savings support
Health benefits
Hybrid flexibility
Work-life balance
Participation in our equity program
Opportunities for career development and advancement
Purposeful work with a positive community impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training deliverycustomer implementationSaaS experiencetroubleshootingworkflow optimizationproduct knowledgeconfiguration managementuser training plansbest practices adoptioncustomer support

Soft Skills

relationship buildingempathetic listeningwritten communicationverbal communicationcollaborationcustomer serviceproblem-solvingadaptabilityengagementactive listening