Customer Success Manager

MealSuite

Customer Success Manager ensuring client value and engagement across the customer lifecycle for MealSuite's foodservice technology. Drive success planning, account health, and product adoption.

Posted 6/4/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $78,000 - $97,400 per yearWebsite

About the role

Key responsibilities & impact

Own Customer Relationships – Provide overall relationship management to a portfolio of customers through regularly scheduled touchpoints with key stakeholders, actively managing customer lifetime value across a large and diverse assigned customer base.
Drive Strategic Success Planning – Develop and manage customer success plans that articulate goals, measurement criteria, obstacles, and risks, including the drivers of product retention. Coordinate and conduct regularly scheduled business reviews leveraging the Value Realization framework.
Be a Trusted Advisor – Develop a consultative relationship with each customer, working in conjunction with other MealSuite teams and SMEs to provide solution planning and execution. Mentor customers on best practices and serve as the point person for training needs.
Proactively Manage Account Health – Proactively connect with customers to assess account health, identify future needs and growth opportunities, surface red flags and risks, and escalate appropriately to internal stakeholders.
Support Growth & Expansion – Partner with your counterpart in Sales (Account Management) to identify Customer Success Qualified Leads (CSQLs) for expansion, and collaborate on the best approach to manage those opportunities.
Lead Onboarding Transitions – Serve as a key stakeholder during the Implementation phase and facilitate a seamless transition from Onboarding to Customer Success.
Manage Escalations – Serve as the central communication point for the customer during escalations, working alongside Customer Experience colleagues to coordinate resolution above and beyond standard support channels.
Champion the Customer Internally – Be the voice of the customer internally by making recommendations and influencing key decisions that will positively impact their experience and outcomes.
Drive Product Adoption – Set adoption and engagement usage targets with customers that support their goals, and proactively work to improve platform utilization across your portfolio.

Requirements

What you’ll need

2–3 years of experience in Customer Success, Account Management, or a related customer-facing role
1–2 years of experience establishing joint strategic goals with customers and measuring progress and outcomes
Proven experience working within a SaaS environment
Experience working with senior living technology or nutritional services technology is a strong asset
Experience with a Customer Success Platform (e.g. Gainsight, ChurnZero, Totango, or equivalent) is an asset
Familiarity with Customer Success frameworks, methodologies, and best practices
In-depth knowledge of MealSuite products and services is a plus
Ability to build strong relationships and quickly establish credibility and rapport with senior-level and C-Suite executives
Excellent communication and analytical skills, with the ability to collaborate cross-functionally across multiple internal and external teams
High energy level, demonstrated drive to succeed, and a sense of urgency
Ability to adapt quickly as priorities shift in a fast-moving environment
Willingness to travel approximately 30% of the time to customer locations; valid passport with no travel restrictions.

Benefits

Comp & perks

Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaSCustomer Success PlatformGainsightChurnZeroTotangoCustomer Success frameworksanalytical skillsproduct adoption

Soft Skills

relationship managementconsultative relationshipcommunicationcollaborationadaptabilitymentoringproblem-solvinginfluencedrive to succeedcredibility