MDS Group

Analyst

• Provide service to a portfolio of lower-complexity clients via in-person, telephone and/or digital channels, ensuring all clients are served according to their needs in an agile and accurate manner.
• Serve clients with attentive, dialogue-based interaction focused on understanding their needs, providing clarification and necessary information regarding the coverage process for insurable and non-insurable benefits.
• Assist clients with reimbursement requests and pre-approvals via in-person, telephone and/or digital channels, ensuring effective reimbursement of expenses incurred for services received outside the accredited network.
• Carry out necessary procedures for market studies by collecting data and information required to complete quotation forms, in order to identify the best terms and options for the client within the renewal deadline.
• Prepare reports and/or presentations with claims/loss ratio indicators by organizing data, information and quantitative and qualitative analyses to provide clients with their policy results.
• Identify improvement opportunities through process mapping conducted during execution, application of procedures and workflows, to propose actions that enable continuous improvement in customer service.
• Perform other related and inherent professional activities as required by the area’s needs and demands, when necessary, through training, professional qualification and guidance from the immediate supervisor, to ensure continuous professional development.

Relationship Analyst – Junior