MDD Forensic Accountants

Paralegal

• Work within an insurance defence litigation specialist area, assisting Qualified Solicitors with caseloads in order to pursue completion of files in line with client instruction to the commercial benefit of Keoghs.
• Communicate, build and utilize relationships with colleagues, clients and third parties in a professional and knowledgeable manner; including all methods of communication: in person, over the phone and written
• Progressing discovery matters by drafting the appropriate pleadings and thoroughly reviewing all discoverable material;
• Carrying out legal research, reviewing evolving case law and procedural nuances of certain claims;
• Assisting with investigation matters by taking both informal and formal statements from witnesses;
• Assisting with trial preparation with compiling trial bundles and helping both clients and witnesses prepare to testify at trial;
• Compiling an in-depth analysis of quantum evidence which includes preparing chronologies and identifying anomalies across various sources of evidence to include Hospital and GP notes but also medico-legal reports to assist the lead file handler with reserves calculations;
• Instructing Counsel and medico-legal experts by compiling briefs and letters of instruction;
• Daily task list management including prioritisation and managing deadlines;
• Work to and maintain Service Level Agreements;
• Work well within the team, act as a role model for Keoghs Values.
• To fully utilise the Case Management system for efficient supervision and progression of files, ensuring that all cases are properly managed and tracked, to ensure completeness of records and to ensure accurate reporting of information to our clients.
• To adhere to Keoghs' financial hygiene practices through the financial Case Management system, ensuring that all financial aspects relating to cases are handled accurately.

Claim Adjuster

• Responsible for handling and supervision of complex and litigated liability and property claims
• Investigate coverage, liability and damages, negotiating with contractors, public adjusters and attorneys
• Maintain a pending and closing ratio of 100%
• Responsible for the establishment and maintenance of reserves and payments
• Present large loss report and communicate with their manager as well as internal and external customers

Commercial General Liability Claim Adjuster

Attorney

• - Reviewing documents and preparing reports.
• - Dealing with disclosure
• - Reviewing evidence (including medical / personnel records)
• - Conducting investigations with Insured / obtaining witness statements.
• - Instructing Counsel / Experts
• - Research
• - Drafting generally
• - Attending conferences and Trials with Counsel
• - Dealing with routine correspondence
• - Court appointments.
• - Liaising with and taking instructions from Insurers and Insureds
• - Ensure adherence to Court timetables
• - To ensure compliance with the SRA Code of Conduct 2011
• - Adhere to the Keoghs Values
• 35 hours per week**Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.**Primary location for this role is: Liverpool

Assistant Lawyer

Manager

• Lead, coach, and motivate a high-performing team
• Conduct regular 1:1s, reviews, and development planning
• Create a positive, supportive, and engaging team culture
• Act as a role model—bringing energy, accountability, and enthusiasm
• Ensure appropriate team resourcing and holiday coordination
• Deliver and maintain KPI and SLA performance targets
• Oversee route planning and inspection scheduling
• Ensure all activity aligns with client requirements and service standards
• Handle complex claims and high-level escalations effectively
• Drive consistency, quality, and accuracy across all outputs
• Manage escalations from customers, insurers, and repairers
• Build and maintain strong client relationships
• Collaborate closely with account management teams
• Communicate confidently across phone and email channels
• Produce and analyse Management Information (MI) and reports
• Identify trends, risks, and opportunities for improvement
• Drive process optimisation within a structured, process-led environment
• Ensure alignment between operational delivery and wider business strategy
• Support and lead business change initiatives
• Clearly communicate change, ensuring team understanding and engagement
• Maintain compliance with Health & Safety and company policies
• Participate in Business Continuity Planning

Team Manager

Team Leader

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.
• #INDUKI

Technical Supervisor – Military Deafness

• - Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• - Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• - Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• - Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• - Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• - Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• - To ensure compliance with the SRA Standards & Regulations.
• - #INDUKI

Business Analyst

• Serve as the primary point of contact for business projects requiring UK&I IT and AI enablement.
• Lead the analysis of business processes, systems, and workflows to identify opportunities for improvement and automation.
• Elicit, document, and maintain clear, concise, and high‑quality requirements using appropriate tools and methodologies.
• Define and agree measurable outcomes with stakeholders, ensuring alignment with strategic and operational objectives.
• Manage and prioritise a backlog of requirements to support timely, well‑sequenced delivery.
• Partner with technical teams to translate business needs into feasible and valuable AI‑driven solutions.
• Support solution design by validating assumptions, clarifying requirements, and ensuring business readiness.
• Participate in testing phases, including test planning, acceptance criteria definition, and defect triage.
• Evaluate business impact and ensure that implemented solutions deliver the intended benefits.
• Build strong, trusted relationships across business units, Group functions, and IT delivery teams.
• Facilitate workshops, interviews, and collaborative sessions to gather insights and drive clarity.
• Communicate complex ideas and analysis in a clear and engaging way to both technical and nontechnical audiences.
• Provide updates on project progress, risks, and decisions to stakeholders and leadership.
• Support change management, training, and adoption activities related to new AI features and capabilities.
• Promote sustainable solutions over tactical workarounds, reducing long‑term operational risk.
• Contribute to continuous improvement in business analysis practices, tools, and processes.
• Demonstrate flexibility, including occasional out‑of‑hours work to meet critical deadlines or provide business continuity support when necessary.

Senior Business Analyst

General

• Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work
• High call volume averaging 8-12 calls per hour during business hours
• Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments
• Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person
• Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed
• Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor
• Maintains and updates contact notes on each assigned job in AuSum
• Makes calls to check on status of information including insurance agent calls
• Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry
• Attaches information and adds progress notes as it becomes available in AuSum
• Assigns audits to Phone Auditors once information is received
• Other duties as assigned

Premium Audit Coordinator

Auditor

• Assess file handling performance against, and in line with, internal technical standards.
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
• Contribute to the continual development and improvement of Legacy’s technical performance levels by
• Identifying common trends within audit findings
• Recommending and where appropriate contributing to training and upskilling of individuals
• Providing constructive feedback and mentoring to individuals or teams
• Identifying quality issues and providing technical input into the incident reporting process

NIHL Auditor – Military Deafness

Financial Planning and Analysis

• Lead and develop a team of 33 including five direct reports across FP&A, financial control, and transactional finance, the latter 2 of which include an increasing offshore/shared service component which in in transition currently.
• Lead the design and innovation of financial analytics, KPIs, forecasting, planning and budgeting processes across the enlarged C&T business unit
• Oversee the financial control function to ensure effective systems, processes and controls in place
• Develop and improve balance sheet reporting and controls across C&T
• Drive transformation and change, operating model improvements and efficiencies across the C&T business unit, including the continuation of offshoring activity
• Oversee transactional finance team across C&T and aim to maximise billing and liquidity effectiveness and efficiency of the team
• Liaise and build relationships with internal and external stakeholders across the organisation
• Drive the combination of Consulting and Technology business units as they are integrated to support revised business model
• Review, assess and improve the financial reporting and control environment, including establishing relevant policies and procedures and ensuring suitable controls are in place
• Interact with finance team and other key stakeholders including operational leadership team across C&T on financial assumptions and drivers to ensure rigour in analysis
• Own the Davies C&T annual budget, supporting the submissions across industries and capabilities, and consolidating. Submitting final numbers into the Davies Group finance deliverables
• Work with the business to produce short-term and medium-term business forecasts, outlooks and performance reports supported by insightful commentary on variances
• Oversee production of industry/capability performance reports, including margin and pricing analysis
• Own revenue analysis by understanding and communicating to the SLT any revenue leakage based on the utilisation reports and any other KPIs
• Identify and propose alternative approaches and techniques in finance activities, processes and procedures and work with the wider team to continually improve processes, including getting best use from current and future finance systems
• Be a key player in selecting future FP&A tools across the group to support improvements in this area
• Identify data quality issues working with the wider team to help resolve issues, providing analysis and insight
• Coach team members in development opportunities and identify development needs and build out a high performing finance function across C&T
• Oversee production of annual accounts and audit process

Head of Finance

Customer Support

• Conduct structured telephonic medical history interviews with insurance applicants in a professional, compliant, and empathetic manner
• Gather detailed information related to: medical history, conditions, treatments, and medications, lifestyle factors including tobacco, alcohol, and hazardous activities, and occupational, financial, and income-related information
• Probe appropriately to clarify incomplete, inconsistent, or unclear information
• Accurately document interview responses within underwriting systems and workflows
• Maintain professionalism and confidentiality during sensitive health-related discussions
• Review applications for missing or incomplete information prior to applicant interviews
• Order, coordinate, and track underwriting requirements including: attending Physician Statements (APS), paramedical exams and laboratory requirements, prior or concurrent application data and supplemental questionnaires and follow-up documentation
• Monitor outstanding requirements and proactively follow up to avoid processing delays
• Ensure cases are complete, organized, and underwriting decision-ready
• Partner closely with underwriters to: clarify case details, identify outstanding requirements and escalate complex or unusual findings
• Communicate with agents, applicants, medical vendors, and internal stakeholders to obtain necessary information
• Maintain alignment with underwriting guidelines, service expectations, and workflow standards
• Maintain high standards of accuracy, documentation quality, and regulatory compliance
• Follow established interview protocols, underwriting procedures, and workflow processes
• Participate in quality reviews, coaching, and continuous improvement initiatives
• Ensure confidentiality and proper handling of sensitive applicant information

Underwriting Support Specialist

Associate

• Forensic review and analysis of relevant documents
• Analysis of liability, quantum and causation
• Assisting in drafting strategic legal advice
• Instructing medical experts and liaising with clients
• Attending court and supporting counsel
• Drafting documents and correspondence to clients, courts and witnesses
• Assisting Partners and other members of the team where required
• Assisting in business development initiatives, including drafting of articles, blog pieces, e-shots and presentations and attendance at relevant events

Associate – Motor and Large Loss

• Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
• Meeting and exceeding the demanding service standards of our MCL clients
• Driving progress on all cases, ensuring timely, accurate, and high‑quality outcomes
• Applying and championing company systems, processes, and best practices
• Tailoring your approach to meet the unique needs of individual clients
• Producing clear, insightful, and technically robust reports and correspondence
• Building strong, trusted relationships with clients, brokers, and stakeholders
• Communicating proactively with all parties to keep cases moving smoothly
• Working collaboratively within a high‑performing team to deliver exceptional results
• Supporting business development by strengthening existing relationships and identifying new opportunities
• Leveraging the wider Davies Group to enhance the policyholder experience
• Participating in a 1‑in‑3 on‑call rota for out‑of‑hours support for a key client

Senior Manager – Major Complex Loss

• Own and oversee end-to-end IT service delivery across all regional sites.
• Ensure high availability, performance, and reliability of IT services.
• Act as the regional escalation point for major incidents, ensuring effective communication and rapid resolution.
• Manage regional service operations through defined processes, shared tooling, and agreed SLAs/OLAs.
• Act as the primary interface between global service owners, local IT teams, and regional business leadership.
• Build strong partnerships with business leaders, site managers, and country IT teams.
• Facilitate regular service reviews, performance reporting, and feedback sessions.
• Translate business feedback and operational pain points into actionable service improvement initiatives.
• Communicate risks, impacts, and service updates proactively across stakeholders.
• Ensure adherence to ITIL-aligned processes and global IT standards.
• Drive structured Continuous Service Improvement (CSI) initiatives and quarterly Service Improvement Plans (SIPs).
• Monitor service performance using dashboards and reporting frameworks.
• Lead monthly operational and service review meetings.
• Reduce major incidents and improve SLA Performance achievement.
• Drive proactive problem management to eliminate recurring issues.
• Ensure high change success rates and minimize emergency changes.
• Support smooth coordination of maintenance activities and releases.
• Ensure effective transition of new services, projects, acquisitions, and technology deployments into Business as Usual (BAU).
• Partner with project teams to ensure operational readiness and service acceptance criteria are met.
• Manage regional vendor relationships and performance.
• Ensure vendors meet contractual SLA obligations.
• Lead structured vendor governance, performance reviews, and escalations.
• Support capacity and demand planning to meet regional business needs.
• Ensure compliance with regional regulations, including data residency, labour laws, and audit requirements.
• Ensure adherence to IT governance, compliance, and security policies.
• Manage service-related risks and escalate where appropriate.
• Drive initiatives to improve audit readiness and regulatory compliance.

Paralegal

Commercial General Liability Claim Adjuster

Assistant Lawyer

Team Manager

Technical Supervisor – Military Deafness

Technical Supervisor – Military Deafness

Technical Supervisor – Military Deafness

Senior Business Analyst

Premium Audit Coordinator

NIHL Auditor – Military Deafness

Head of Finance

Underwriting Support Specialist

Associate – Motor and Large Loss

Senior Manager – Major Complex Loss

Service Delivery Manager